Alaya by Benevity vs. YourCause CSRconnect

Alaya is the perfect tool to combine corporate social responsibility programs with employee engagement. If it’s important to involve and motivate employees to participate and connect more with your company, Alaya is a great fit - especially if your employees are spread across many locations around the world.

It is a great solution for a company that is looking to have a one-stop shop for employee volunteering and giving. It integrates with VolunteerMatch and Workday which is very helpful as the former feeds community volunteer opportunities to our company portal, and the latter is how payroll deductions get processed

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• Customization allows user to create custom fields, rules and objects.
• Reporting provides us with accurate progress tracking and important business metrics.
• Interactive dashboard helps in understand the overall status, process and workflows.

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• Dollars for Doers Volunteer Grant program features are very easy to use and manage.
• Cause cards are a great incentive available through CSR connect.
• Searching for charities to contribute dollars to is easy to navigate.
• The Engagement Elements are very user-friendly and easy to update on the admin side. Our employees love them and how easy they are to find and click through.

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• Customer support
• Offer should
• # of Hoeys doesnt match level of effort
• Only Three challenges are there it should be at least 4 or 5

• Date/calendar feature is rough - it automatically puts in a year out so you have to correct that and the time zone needs to automatically populate as it's a huge list that confuses most people.
• The search feature overall - not intuitive and clunky and usually inaccurate - needs to be fine tuned as well as broadened to include everything associated with a particular event or user - having said that they have made great improvements in this in the recent future so that's something to be grateful for.

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We have thoroughly enjoyed our relationship with CSRconnect and YourCause/Blackbaud thus far.

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The usability of CSRconnect is light years ahead of our last program and we are so thankful for this. Some of our employees get intimidated by using the computer so it is helpful when the site is user-friendly and welcoming for our employees. They are also easily able to find events in the portal.

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It is available when needed. It can be very slow at times.

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We do have issues with having to reload pages when we are working on reports or engagement tiles. If we dont reload something the information that we have been working to input in to the site or the reports do not save. This can be frustrating when we are on time constraints

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Alaya's customer support is phenomenal - always there when we need them. And the platform has been so great for employee engagement - it's been very positive for our teams.The support provided by the team in preparation for the launch was fantastic - from guides to templates to responsiveness, Alaya'scustomer support made such a difference!

The implementation process was a bit rocky but ended up okay. The account manager is new and still learning himself so many of our questions are answered with "let me look into that and get back to you". He absolutely gets back to us and is very nice but not always very knowledgeable which can get frustrating.

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It was a little challenging doing training on line i think in person may have been a little easier. we also did training before we had access to certain things so when the time came to use that training we had questions that came up that were not apart of the initial training.

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The implementation of CSRconnect takes way, way too long. Having to take down your entire CSR site for weeks, if not months, is an issue. Issues still arise from the implementation in terms of ensuring that reports and statistics on active users are pulling properly, as well as the transfer of information from one system to another. Some of this is definitely to be expected, as transferring this much information is a challenge. However, I would hope that issues would have been resolved by now

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Kudos, Fond Lattice are good software to conduct engagement activity and you can recognize hard work and show appreciation to others. Depending on your company you can redeem for awesome rewards. there all are software are goods but Navigation and engagement in our corporate volunteering program increased a lot with Alaya. More activities, great communication, great reporting! Alaya is user-friendly and straight-forward, in just a few click you register and are ready to do good through hundreds of associative propositions. and these are the main features which makes Alaya By Benevity to great amongst these software

It has worked for our large company fine.

Incentivized

• With corporate responsibility, we can make a difference for our employees, communities, and for our clients. Do it and use your skills to do good!

• We have been able to more accurately track global volunteerism.
• Having an online platform for employees to organize their team volunteer projects has been wonderful. They are either doing more of them (we are so busy) or they were always doing all these activities but we are just finally aware of them because there is a platform to use now.
• Reporting is not as flexible nor robust as we need it. Still doing many manual steps to get the data how we need it.

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