BHN Rewards vs. LumApps

I think Rybbon is a very good choice for a UX or Market research team. It's generally easy to use, easy to send gifts to almost any country, and their customer support is great. The only real weakness is in the reporting and dashboard. You'll have to do pretty much all of it in Excel. So unless that's very important to you, I can't really think of a better option than Rybbon.

Incentivized

Suited for- It's a great one start shop for information. If you want your data all in one place and easy to access, you cannot beat LumApps for this. It's ease of placing pages across multiple sectors, menu navigation, and org chart integration are lovely. It showcases information and files very well with easy web page design that brings it all together. With only a little bit of training many people can use the product and create content. Less Appropriate- While great at what it does it is still a place to showcase information, not house it. It's not a replacement for Microsoft or Google regarding online file storage. It does not do the storage. It just makes files easy to access if your company houses them already. This same idea applies to Active Directory, it can do a lot of great customization of roles and allow/highlight information for people if they already have great data about people. It is a challenge if the backend data profiles of a person are not already syncing from other systems.

• Rybbon makes it easy to offer gift cards for survey responses
• Rybbon's integration with survey platforms like Qualtrics are a major plus
• Gift cards can be international, very important for any global company

Incentivized

• Offers simple addition of custom content types that give the ability to apply different access and distribution levels.
• The HTML widget allows for the simple removal of WYSIWG tools to simplify the view for content contributors.
• The ability to rearrange layouts is very simple.

Incentivized

• The main dashboard is not very useful for tracking your activity and spending
• Website didn't seem super reliable. Would see downtime occasionally.
• You can export reports to Excel but better built in reporting would be nice

Incentivized

• The editing user interface is a bit wonky and occasionally glitchy.
• The back-end options are not organized super well, which can make it confusing to find the right settings.
• The customization options are somewhat limited without advanced CSS/dev skills, and the basic functions can be a bit challenging for some non-technical users.

Incentivized

The tool is easy to use. Even without a dedicated product owner we feel confident using the system for our needs.

Incentivized

If you are a content owner, you need to learn how to use the tools and this can be time-consuming and not simple. We rely on the support of our internal LumApps team to provide support and train us on the tools. But it is fairly convenient once you know how to use it correctly.

Incentivized

Question and bug support are very helpful and quick. About the feature requests, we don’t have much visibility of the features that we suggested, or If they are going to implement some solutions or not.

Incentivized

Both are good products, I honestly have no complaints with either of them. Rybbon's integration with Qualtrics is a definite plus.

Incentivized

Our organization selected LumApps for its customizability, integrations with the Google suite, Slack, etc., in addition to the customizable meta-data that would allow for a unique user experience for our global teams so that users in the Latin American region, for example, would no longer be inundated with content that did not apply to their region or market.

• Using the paid plan where you pre-pay fees up front definitely saved us money in the long run
• It's a lot quicker and more manageable than using PayPal or Amazon gift cards
• Their support team has probably also saved us time by helping recipients who have trouble redeeming cards instead of us having to do it

Incentivized

• after migration, it has reduced time for Internal Comms to create and publish content (for some content that we can import as a chart, like anniversary celebrations, we've been able to reduce the time from 4-6 hours down to about 15 minutes)
• we haven't used long it enough to see ROI on other facets, but not having divisions create their own websites unbeknownst to anyone else is invaluable

Incentivized