Likelihood to Recommend For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
Read full review Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.
Read full review Pros Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved. The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question. Read full review PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons. The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load. Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal. Read full review Cons Search feature of PO or invoice #, etc. when logged in as the dealer. When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed. Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar. Read full review Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it. The PayPal logo on the checkout page can be kind of large and obtrusive. They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software. Read full review Likelihood to Renew We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
Read full review Usability Not too busy or elaborate, able to quickly log in & start using right away
Read full review Support Rating We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
Read full review Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
Read full review Implementation Rating I was not here for the implementation
Read full review Alternatives Considered For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
Read full review I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be
Apple Pay or
Google Pay (and there are a handful of others out there, but we offer Apple and
Google Pay ). As a business, I prefer Apple or
Google Pay to PayPal Payments, but we offer either Google or
Apple Pay , PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.
Read full review Return on Investment 10 day reduction in our DSO resulting in increased cash flow Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods Increased payment application by batching payment types by day into one file Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully Read full review Our daily revenue has been increased when started PayPal Payments as the payment gateway. Refund rate and recurring revenue is stable and disputes are handled properly. Forex Fluctuations is controlled and solved the buying experience for few users. Solved problem for different currencies and retained our users. Read full review ScreenShots