What users are saying about
95 Ratings
120 Ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Google Chat ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.2

Bitrix24

82%
8.7

Google Chat

87%
Google Chat ranks higher in 5/7 features

Task Management

8.4
84%
19 Ratings
8.7
87%
8 Ratings

Gantt Charts

7.9
79%
15 Ratings
8.6
86%
5 Ratings

Scheduling

8.2
82%
16 Ratings
8.7
87%
11 Ratings

Workflow Automation

8.5
85%
16 Ratings
8.1
81%
7 Ratings

Mobile Access

7.9
79%
19 Ratings
9.4
94%
16 Ratings

Search

7.6
76%
17 Ratings
9.0
90%
14 Ratings

Visual planning tools

8.6
86%
17 Ratings
8.4
84%
7 Ratings

Communication

8.2

Bitrix24

82%
9.0

Google Chat

90%
Google Chat ranks higher in 6/8 features

Chat

8.6
86%
19 Ratings
9.4
94%
17 Ratings

Notifications

8.1
81%
19 Ratings
8.9
89%
17 Ratings

Discussions

8.5
85%
18 Ratings
8.2
82%
15 Ratings

Surveys

8.9
89%
13 Ratings
8.6
86%
10 Ratings

Internal knowledgebase

7.9
79%
16 Ratings
9.3
93%
8 Ratings

Integrates with GoToMeeting

7.9
79%
8 Ratings
9.3
93%
7 Ratings

Integrates with Gmail and Google Hangouts

7.7
77%
11 Ratings
9.8
98%
15 Ratings

Integrates with Outlook

8.2
82%
10 Ratings
8.9
89%
6 Ratings

File Sharing & Management

8.1

Bitrix24

81%
8.5

Google Chat

85%
Google Chat ranks higher in 7/8 features

Versioning

8.0
80%
16 Ratings
8.4
84%
11 Ratings

Video files

8.1
81%
14 Ratings
7.7
77%
14 Ratings

Audio files

7.7
77%
13 Ratings
8.0
80%
13 Ratings

Document collaboration

8.6
86%
20 Ratings
8.9
89%
14 Ratings

Access control

8.0
80%
18 Ratings
8.7
87%
11 Ratings

Advanced security features

7.7
77%
16 Ratings
8.2
82%
12 Ratings

Integrates with Google Drive

8.6
86%
15 Ratings
9.3
93%
15 Ratings

Device sync

8.6
86%
16 Ratings
9.2
92%
15 Ratings

Attribute Ratings

  • Bitrix24 is rated higher in 2 areas: Usability, Support Rating
  • Google Chat is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Bitrix24

82%
20 Ratings
8.7

Google Chat

87%
17 Ratings

Likelihood to Renew

Bitrix24

N/A
0 Ratings
10.0

Google Chat

100%
1 Rating

Usability

8.2

Bitrix24

82%
7 Ratings
8.0

Google Chat

80%
2 Ratings

Support Rating

8.2

Bitrix24

82%
7 Ratings
7.3

Google Chat

73%
3 Ratings

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time. If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Read full review

Google

Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Read full review

Pros

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Read full review

Google

  • Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
  • You can download and upload image file that can be use for business process and more.
  • Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.
Read full review

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Read full review

Google

  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
Read full review

Pricing Details

Bitrix24

Starting Price

$49 per month 5 Users

Editions & Modules

Bitrix24 editions and modules pricing
EditionModules
BASIC$49.001
STANDARD$99.002
PROFESSIONAL$199.003
Enterprise$399.004
Enterprise 250$399.005
Enterprise 500$639.006
Enterprise 1000$799.007

Footnotes

  1. per month 5 Users
  2. per month 50 Users
  3. per month 100 Users
  4. per month 250 Users
  5. per month 250 Users
  6. per month 500 Users
  7. per month 1000 Users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Price per month when paying for 1 year.

Google Chat

Starting Price

Editions & Modules

Google Chat editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Bitrix24

    This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
    Read full review

    Google

    It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
    Read full review

    Support Rating

    Bitrix24

    It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
    Read full review

    Google

    I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
    Read full review

    Alternatives Considered

    Bitrix24

    We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
    Read full review

    Google

    Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
    Read full review

    Return on Investment

    Bitrix24

    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Read full review

    Google

    • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
    • I hope we can make it on our own choice of colors to heightened workers vibe
    • It is connected to your email
    Read full review

    Screenshots

    Add comparison