What users are saying about
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61 Ratings
61 Ratings

Bitrix24

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61 Ratings
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Score 7.8 out of 100
61 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Google Chat

I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Google Chat
8.9
Task Management
Bitrix24
7.9
Google Chat
9.5
Gantt Charts
Bitrix24
7.5
Google Chat
8.8
Scheduling
Bitrix24
7.3
Google Chat
8.5
Workflow Automation
Bitrix24
7.7
Google Chat
8.8
Mobile Access
Bitrix24
6.9
Google Chat
9.0
Search
Bitrix24
7.3
Google Chat
8.8
Visual planning tools
Bitrix24
7.7
Google Chat
9.0

Communication

Bitrix24
7.6
Google Chat
8.8
Chat
Bitrix24
7.6
Google Chat
9.2
Notifications
Bitrix24
7.5
Google Chat
8.8
Discussions
Bitrix24
7.9
Google Chat
8.7
Surveys
Bitrix24
8.3
Google Chat
8.4
Internal knowledgebase
Bitrix24
7.5
Google Chat
8.3
Integrates with GoToMeeting
Bitrix24
7.1
Google Chat
8.8
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Google Chat
9.6
Integrates with Outlook
Bitrix24
7.4
Google Chat
8.5

File Sharing & Management

Bitrix24
7.6
Google Chat
7.9
Versioning
Bitrix24
7.5
Google Chat
8.0
Video files
Bitrix24
7.1
Google Chat
7.0
Audio files
Bitrix24
7.5
Google Chat
8.3
Document collaboration
Bitrix24
7.9
Google Chat
7.7
Access control
Bitrix24
7.6
Google Chat
7.7
Advanced security features
Bitrix24
7.3
Google Chat
7.7
Integrates with Google Drive
Bitrix24
7.9
Google Chat
8.5
Device sync
Bitrix24
8.0
Google Chat
8.5

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Google Chat

  • Offers great features and capabilities such as chats, file sharing, screen sharing and much more thereby making collaboration and communication seamless.
  • With Google Hangouts Chat, we have a single platform where we can get work done hence we are now more productive with this software.
  • The software is easy to use and requires no special training - everything is straightforward
  • The software is affordable
  • Integration with other Google products is easy
Anonymous | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Google Chat

  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
Anonymous | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Google Chat

Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Google Chat

Google Chat 7.0
Based on 3 answers
I haven't used that so far, so that's a plus point that I don't have to contact the support team.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Google Chat

[I feel] Google Hangouts Chat is better in many ways. First, it is affordable with no compromises on features and capabilities. In addition, it integrates well with other Google products. The ease of use is another reason why this software wins.
Gakuya Kasarani | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Google Chat

  • With Google Hangouts Chat, we save time
  • Google Hangouts Chat makes working together easy as well as handling workflows
  • Ease of integration with other Google services improves user experience
  • The software is worth having
Maina Mwalimu | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Google Chat

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Google Chat Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Google Chat
    8.8

    Usability

    Bitrix24
    7.7
    Google Chat
    8.0

    Support Rating

    Bitrix24
    7.7
    Google Chat
    7.0

    Add comparison