BMC Helix ITSM (Remedy) vs. Mint Service Desk
BMC Helix ITSM (Remedy) vs. Mint Service Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
Mint Service Desk | Mid-Size Companies (51-1,000 employees) | Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution. Incident Management main features: Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type. Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types. Queues - Based on queues you… | N/A |
BMC Helix ITSM (Remedy) | Mint Service Desk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $1,000 per installation | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix ITSM (Remedy) | Mint Service Desk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM (Remedy) | Mint Service Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM (Remedy) | Mint Service Desk | |
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Likelihood to Recommend | 8.9 (51 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM (Remedy) | Mint Service Desk | |
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Likelihood to Recommend | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Pros | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Cons | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Likelihood to Renew | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Usability | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Support Rating | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Implementation Rating | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Alternatives Considered | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Scalability | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
Return on Investment | BMC Software Inc. | OPGK Software / OPGK Rzeszow S.A. No answers on this topic |
ScreenShots | Mint Service Desk Screenshots |