BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
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SolarWinds IP Address Manager (IPAM)
Score 7.9 out of 10
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Austin-based SolarWinds offers Internet Protocal address management (IPAM) networking service.
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Pricing
BMC Helix ITSM
SolarWinds IP Address Manager (IPAM)
Editions & Modules
BMC Helix ITSM
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Pricing Offerings
BMC Helix ITSM
SolarWinds IP Address Manager (IPAM)
Free Trial
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Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
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Additional Details
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SolarWinds professional support is included to help customers on active maintenance 7 days a week, 365 days a year.
BMC Helix ITSM fits our environment particularly well, where standardized, auditable processes are already in place: Incident and Problem Management can be structured cleanly, with clear ownership, escalations, and fully traceable documentation—crucial in a highly regulated banking context. Through the customer platform/portal, users can log incidents and requests consistently, track their status transparently, and use a single central communication channel across service boundaries. This supports a service-oriented setup spanning multiple business services and locations. It becomes less suitable—or at least more effort-intensive—when core foundation data is not yet stable: an immature CMDB, insufficient ITAM data quality, and an unstructured knowledge base limit the value of automation and self-service. In addition, heterogeneous integrations and strict authorization models can increase implementation and ongoing maintenance efforts, especially when SLAs are not harmonized across different customer environments.
SolarWinds IP Address Manager is very useful the bigger and more complex the environment. Smaller organizations will have to consider the cost as it provides little benefit over monitoring maybe 2-3 servers. But I have over 24 DHCP servers with on average 15 subnets each so tracking and monitoring all that was very time-consuming. As a result, it was generally ignored until there was an issue. With SolarWinds IP Address Manager, I was able to set alerts to monitor scope utilization and duplicate IP addresses.
AI drive incident correlation leading to identifying problems and major incidents quickly.
Digital Workplace gives end-users a modern and personalized UI to submit requests, monitor service health, and receive self-help.
As an enterprise ITSM, it is critical that Request, Incident, Problem, Asset, and Change Management are integrated and flow together. BMC Helix is built on this principle.
With IPAM automated address scanning, we can be confident that we are looking at an up-to-date, accurate snapshot of our network.
The built-in alerts are a great safety net. We know that even if we aren't paying close attention to our IP address space, IPAM is. If a range is nearly full, IPAM lets us know before it becomes a real problem.
IPAM's event logging gives us insight into any and all changes made by our network engineers.
Service Level management configs can be lengthy, and when changes are needed to specific SLA, it does take a long time to configure. Templates work but only for certain things, lots of manual work is still required.
The Online product documentation can be confusing or in same cases not correct.
BMC products are sometimes expensive. When partners try to resell licenses or increase their own allotment, it becomes very expensive.
The user experience is not as intuitive as other products. We have to be more restrictive around level 1 help desk access compared to NCM or NPM in SolarWinds.
Making and enforcing changes, not just monitoring, has been hit or miss in some instances.
We are heavily invested in SolarWinds. We currently own Network Performance Monitor, Netflow Traffic Analyzer, User Device Tracker, Server Application Monitor and Network Configuration Manager. We have NOC mode setup for deskside support for monitoring any down devices that may effect our network across the globe. This application gives us the information we need when we need it.
Overall the product enhances the capability of incident management, problem management and change management. The AI based framework helps generated better visibility and reports. The effectiveness of enhanced service desk suuport improves end user experience as the incidents are handled well in time and aged incidents are highlighted at the right time.
SolarWinds IPAM is like what SolarWinds itself says, i.e. easy to use and simple. SolarWinds has really made their orion and non-orion platform products so simple that any newbie can give a try and make the best use out of it. I learned SolarWinds IPAM by myself in a POC environment, and not just IPAM but other modules and now I own 6 certifications. You see how easy to use this product is.
We do not integrate IPAM into other systems other than the standard Orion integration. The performance is reasonable, however, we are running all the SolarWinds applications on a very large server.
Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.
I have not contacted customer support and therefore have no experience in this area. I know we have some issues with our VAR support at this time for Orion, but I don't know if the IPAM falls into the same support structure. Perhaps others in the organization may know more regarding the support area.
the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth
I believe Remedy's performance and market share exceeds its competitors. But it is worth mentioning that Microsoft's SCCM has excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient. The IBM solution has better analytics but lacks the wide features and capabilities of Remedy. HP & CA are the real competitors for Remedy but lacks the stability, maturity, and effectiveness in Remedy
SolarWinds IP Address Manager was cheaper than both alternatives and far easier to manage. Device42 interface is years behind what Solarwinds offers. It is very outdated; BT Diamond required remote management and we constantly had to message support, it reached a point where it was better not to have the product at all.
We have not experienced any scalability issues with this product. However, SolarWinds needs to allow users to scale horizontally without any license restrictions. For example, we would like to separate Netflow and Orion onto different platforms but are unable to due to license restrictions.
Positive: an introduction to ITIL and viewing Asset, User Management from the perspective of ITIL, and how BMC has implemented those processes
Negative: The development team needs to communicate better with the sales and support side, and they need offer an open API
Negative: Currently the Asset Management side has little security and validation of Asset input: anyone can make API (mostly), at any item, which is a problem that I am apart of solving.
The UX needs updating, badly. Its quality is poor: it functions, but it is cumbersome, click-heavy and requires several hours to understand how to function with it. Also, it needs to ditch IE11 support, altogether.
IPAM has saved countless hours of running scripts and gathering data to compile reports to plan re-subnetting globally.
IPAM has reduced helpdesk incidents by immediately spotting bad DNSR and IP conflicts.
IPAM has helped eliminate blocks on projects whereas there is not currently enough address space requiring major changes to accommodate more IP'ed servers, gear, etc.
