What users are saying about
24 Ratings
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Score 7.4 out of 100
46 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Calabrio ONE

Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
Beth Bax | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Calabrio ONE
SAP Business ByDesign
8.4
Benefit plan administration
Calabrio ONE
SAP Business ByDesign
4.5
Direct deposit files
Calabrio ONE
SAP Business ByDesign
9.1
Salary revision and increment management
Calabrio ONE
SAP Business ByDesign
10.0
Reimbursement management
Calabrio ONE
SAP Business ByDesign
10.0

Customization

Calabrio ONE
SAP Business ByDesign
9.2
API for custom integration
Calabrio ONE
SAP Business ByDesign
9.2
Plug-ins
Calabrio ONE
SAP Business ByDesign
9.2

Security

Calabrio ONE
SAP Business ByDesign
9.3
Single sign-on capability
Calabrio ONE
SAP Business ByDesign
9.0
Role-based user permissions
Calabrio ONE
SAP Business ByDesign
9.6

Reporting & Analytics

Calabrio ONE
SAP Business ByDesign
9.2
Dashboards
Calabrio ONE
SAP Business ByDesign
8.8
Standard reports
Calabrio ONE
SAP Business ByDesign
9.2
Custom reports
Calabrio ONE
SAP Business ByDesign
9.6

General Ledger and Configurable Accounting

Calabrio ONE
SAP Business ByDesign
8.7
Accounts payable
Calabrio ONE
SAP Business ByDesign
9.2
Accounts receivable
Calabrio ONE
SAP Business ByDesign
9.2
Global Financial Support
Calabrio ONE
SAP Business ByDesign
9.2
Primary and Secondary Ledgers
Calabrio ONE
SAP Business ByDesign
9.2
Intercompany Accounting
Calabrio ONE
SAP Business ByDesign
8.8
Localizations
Calabrio ONE
SAP Business ByDesign
8.4
Journals and Reconciliations
Calabrio ONE
SAP Business ByDesign
8.8
Enterprise Accounting
Calabrio ONE
SAP Business ByDesign
9.2
Configurable Accounting
Calabrio ONE
SAP Business ByDesign
9.2
Centralized Rules Framework
Calabrio ONE
SAP Business ByDesign
8.0
Standardized Processes
Calabrio ONE
SAP Business ByDesign
8.0

Inventory Management

Calabrio ONE
SAP Business ByDesign
9.1
Inventory tracking
Calabrio ONE
SAP Business ByDesign
9.2
Automatic reordering
Calabrio ONE
SAP Business ByDesign
10.0
Location management
Calabrio ONE
SAP Business ByDesign
8.0
Manufacturing module
Calabrio ONE
SAP Business ByDesign
9.0

Order Management

Calabrio ONE
SAP Business ByDesign
8.5
Pricing
Calabrio ONE
SAP Business ByDesign
9.2
Order entry
Calabrio ONE
SAP Business ByDesign
9.2
Credit card processing
Calabrio ONE
SAP Business ByDesign
4.5
Cost of goods sold
Calabrio ONE
SAP Business ByDesign
9.2
Order Orchestration
Calabrio ONE
SAP Business ByDesign
9.2
End-to-end order visibility
Calabrio ONE
SAP Business ByDesign
10.0
Order exception Resolution
Calabrio ONE
SAP Business ByDesign
8.0

Subledger and Financial Process

Calabrio ONE
SAP Business ByDesign
9.2
Automated Invoice Processing
Calabrio ONE
SAP Business ByDesign
9.2
Shared Services Payments
Calabrio ONE
SAP Business ByDesign
9.2
Billings Management
Calabrio ONE
SAP Business ByDesign
8.8
Customer Receipt Applications
Calabrio ONE
SAP Business ByDesign
9.2
Customer Collections
Calabrio ONE
SAP Business ByDesign
9.2
Revenue Recognition
Calabrio ONE
SAP Business ByDesign
9.2
Cash Management
Calabrio ONE
SAP Business ByDesign
9.2
Asset Management
Calabrio ONE
SAP Business ByDesign
9.2
Travel & Expense Management
Calabrio ONE
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Calabrio ONE
SAP Business ByDesign
10.0
Period Close
Calabrio ONE
SAP Business ByDesign
9.2
Transactions Tax
Calabrio ONE
SAP Business ByDesign
8.0
Subledger Reconciliations
Calabrio ONE
SAP Business ByDesign
9.2

Project Financial Management

Calabrio ONE
SAP Business ByDesign
9.2
Budgeting and Forecasting
Calabrio ONE
SAP Business ByDesign
10.0
Project Costing
Calabrio ONE
SAP Business ByDesign
9.2
Cost Capture
Calabrio ONE
SAP Business ByDesign
9.2
Capital Project Management
Calabrio ONE
SAP Business ByDesign
9.2
Customer Invoicing
Calabrio ONE
SAP Business ByDesign
9.2
Customer Contract Compliance
Calabrio ONE
SAP Business ByDesign
8.0
Project Revenue Recognition
Calabrio ONE
SAP Business ByDesign
9.2
Project Financial Performance Analysis
Calabrio ONE
SAP Business ByDesign
9.2
Project Financials Dashboard
Calabrio ONE
SAP Business ByDesign
9.2
Real-time Financial Reporting
Calabrio ONE
SAP Business ByDesign
9.2
Embedded Business Intelligence
Calabrio ONE
SAP Business ByDesign
9.2
Project Planning Collaboration
Calabrio ONE
SAP Business ByDesign
9.2

Project Execution Management

Calabrio ONE
SAP Business ByDesign
8.3
Project Planning and Scheduling
Calabrio ONE
SAP Business ByDesign
9.2
Project Manager Dashboard
Calabrio ONE
SAP Business ByDesign
9.2
Resource Manager Dashboard
Calabrio ONE
SAP Business ByDesign
8.0
Task Insight for Project Managers
Calabrio ONE
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Calabrio ONE
SAP Business ByDesign
8.0
Team Member Task Collaboration
Calabrio ONE
SAP Business ByDesign
8.0
Real-Time Project Reporting
Calabrio ONE
SAP Business ByDesign
8.0

Grants Management

Calabrio ONE
SAP Business ByDesign
10.0
Award Lifecycle Management
Calabrio ONE
SAP Business ByDesign
10.0
Spending Control
Calabrio ONE
SAP Business ByDesign
10.0
Billing
Calabrio ONE
SAP Business ByDesign
10.0

Procurement

Calabrio ONE
SAP Business ByDesign
8.0
Sourcing Analysis
Calabrio ONE
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Calabrio ONE
SAP Business ByDesign
8.0
Invoice Automated Matching
Calabrio ONE
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Calabrio ONE
SAP Business ByDesign
8.0
Spend Compliance Management
Calabrio ONE
SAP Business ByDesign
8.0
Supplier Management
Calabrio ONE
SAP Business ByDesign
8.0

Logistics

Calabrio ONE
SAP Business ByDesign
9.2
Inventory Visibility
Calabrio ONE
SAP Business ByDesign
9.2
Warehouse Workforce Management
Calabrio ONE
SAP Business ByDesign
9.2

Manufacturing

Calabrio ONE
SAP Business ByDesign
9.0
Production Process Design
Calabrio ONE
SAP Business ByDesign
9.2
Supply Chain Business Flows
Calabrio ONE
SAP Business ByDesign
9.2
Production Management
Calabrio ONE
SAP Business ByDesign
9.2
Contracted Manufacturing Management
Calabrio ONE
SAP Business ByDesign
10.0
Configuration Management
Calabrio ONE
SAP Business ByDesign
8.0
Work Definition
Calabrio ONE
SAP Business ByDesign
10.0
Work Execution
Calabrio ONE
SAP Business ByDesign
8.0
Advanced Fulfillment
Calabrio ONE
SAP Business ByDesign
8.0
Manufacturing Costs
Calabrio ONE
SAP Business ByDesign
9.2

Supply Chain

Calabrio ONE
SAP Business ByDesign
8.6
Forecasting
Calabrio ONE
SAP Business ByDesign
9.2
Inventory Planning
Calabrio ONE
SAP Business ByDesign
9.2
Multi-tier Supply Chain Planning
Calabrio ONE
SAP Business ByDesign
8.0
Performance Monitoring
Calabrio ONE
SAP Business ByDesign
8.0

Pros

Calabrio ONE

  • Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
  • Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
  • Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
Joel Severson | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Calabrio ONE

  • Calabrio's scheduling module has room for improvement. I recommend adding options that will allow you to quickly add or delete multiple exceptions for a group or an individual.
  • Calabrio should add an option the will automatically optimize existing breaks and lunches based on the schedule rules and updates to schedules since they were initially published.
  • I'd like to have a feature in Calabrio that will automatically approve or deny employees requests for vacation based on the staffing number and other staff rules that are set.
  • For shift bidding, I'd like to have the option to create several schedule types and have Calabrio create the best coverage based on the available staff and the existing forecast.
  • In my practice, I have found that some reports have stats that should be weighed but are presented as a standard average (arithmetic mean) instead.
  • I'd like to have granular reporting on staff shrinkage that has occurred in the past so that I can use that data for future staff planning.
Nathaniel Brown | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Calabrio ONE

Calabrio ONE 8.0
Based on 1 answer
Because I think they're ready for a multi-skilled contact center support or OMNI
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Calabrio ONE

Calabrio ONE 7.0
Based on 1 answer
It would've been a higher rating if they're able to partner up with other platforms like Liveperson chat support and have a better sense of urgency when it comes to resolving issues
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Calabrio ONE

Calabrio ONE 6.0
Based on 1 answer
Because, it took them time to coordinate back some updates for us when we had to report a few major issues. ie Volume data feed for our Email support/channel. I like the webinars, however to keep the community alive. I hope they improve the training modules too and how they training new WFM guys as part of their package
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Calabrio ONE

Calabrio ONE 7.0
Based on 1 answer
No I don't have as I wasn't part of the implementation
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Calabrio ONE

It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
Usama Ahmed | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Calabrio ONE

  • Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
  • Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
  • Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
Gaye Stone | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Calabrio ONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Calabrio ONE
7.1
SAP Business ByDesign
9.6

Likelihood to Renew

Calabrio ONE
8.0
SAP Business ByDesign
9.0

Usability

Calabrio ONE
7.0
SAP Business ByDesign
8.0

Support Rating

Calabrio ONE
6.0
SAP Business ByDesign
9.0

Implementation Rating

Calabrio ONE
7.0
SAP Business ByDesign
8.0

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