Calabrio ONE vs. TeamWise

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio ONE
Score 6.7 out of 10
N/A
Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.N/A
TeamWise
Score 9.0 out of 10
N/A
TeamWise is an HRMS and Payroll Management Software that performs HR functions in a single platform. The product comprises of comprehensive features that include: Leave and Attendance Management, Payroll Management, Talent Management, Performance Management, Time Tracking, Grievance Handling, and Recruitment Management.
$6,000
Per Seat per Month
Pricing
Calabrio ONETeamWise
Editions & Modules
No answers on this topic
Basic
$6,000
Per Seat per Month
Standard
$10,000
Per Seat per Month
Advanced
$11,400
Per Seat per Month
Professional
$12,600
Per Seat per Month
Offerings
Pricing Offerings
Calabrio ONETeamWise
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Features
Calabrio ONETeamWise
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.4
1 Ratings
6% above category average
Employee demographic data00 Ratings9.01 Ratings
Employment history00 Ratings8.01 Ratings
Job profiles and administration00 Ratings8.01 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.01 Ratings
Organizational charting00 Ratings9.01 Ratings
Organization and location management00 Ratings9.01 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.01 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.4
1 Ratings
4% above category average
Pay calculation00 Ratings9.01 Ratings
Support for external payroll vendors00 Ratings8.01 Ratings
Off-cycle/On-Demand payment00 Ratings8.01 Ratings
Benefit plan administration00 Ratings9.01 Ratings
Direct deposit files00 Ratings8.01 Ratings
Salary revision and increment management00 Ratings8.01 Ratings
Reimbursement management00 Ratings9.01 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.3
1 Ratings
2% above category average
Approval workflow00 Ratings9.01 Ratings
Balance details00 Ratings8.01 Ratings
Annual carry-forward and encashment00 Ratings8.01 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.4
1 Ratings
3% above category average
View and generate pay and benefit information00 Ratings8.01 Ratings
Update personal information00 Ratings9.01 Ratings
View company policy documentation00 Ratings8.01 Ratings
Employee recognition00 Ratings9.01 Ratings
View job history00 Ratings8.01 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.0
1 Ratings
2% above category average
Tracking of all physical assets00 Ratings8.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.3
1 Ratings
8% above category average
Report builder00 Ratings8.01 Ratings
Pre-built reports00 Ratings8.01 Ratings
Ability to combine HR data with external data00 Ratings9.01 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.5
1 Ratings
6% above category average
New hire portal00 Ratings8.01 Ratings
Manager tracking tools00 Ratings9.01 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.3
1 Ratings
1% above category average
Corporate goal setting00 Ratings9.01 Ratings
Individual goal setting00 Ratings8.01 Ratings
Line-of sight-visibility00 Ratings8.01 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.2
1 Ratings
3% above category average
Performance plans00 Ratings9.01 Ratings
Performance improvement plans00 Ratings8.01 Ratings
Review status tracking00 Ratings8.01 Ratings
Review reminders00 Ratings8.01 Ratings
Multiple review frequency00 Ratings8.01 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.5
1 Ratings
7% above category average
Create succession plans/pools00 Ratings8.01 Ratings
Candidate ranking00 Ratings8.01 Ratings
Candidate search00 Ratings9.01 Ratings
Candidate development00 Ratings9.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Calabrio ONE
-
Ratings
TeamWise
8.4
1 Ratings
7% above category average
Job Requisition Management00 Ratings9.01 Ratings
Company Website Posting00 Ratings8.01 Ratings
Publish to Social Media00 Ratings8.01 Ratings
Job Search Site Posting00 Ratings9.01 Ratings
Duplicate Candidate Prevention00 Ratings8.01 Ratings
Applicant Tracking00 Ratings8.01 Ratings
Notifications and Alerts00 Ratings9.01 Ratings
Best Alternatives
Calabrio ONETeamWise
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Playvox
Playvox
Score 8.9 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Calabrio ONETeamWise
Likelihood to Recommend
8.9
(13 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.0
(1 ratings)
9.1
(1 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
5.5
(1 ratings)
Implementation Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Calabrio ONETeamWise
Likelihood to Recommend
Calabrio
Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
Read full review
TrogonSoft
Because the entire information and documents are at your fingertips.
Read full review
Pros
Calabrio
  • Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
  • Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
  • Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
Read full review
TrogonSoft
  • Extra-efficient payroll management system.
  • Intuitive analytics and report generation in multiple formats.
  • Highly configurable tool as per user specifications.
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Cons
Calabrio
  • Calabrio's scheduling module has room for improvement. I recommend adding options that will allow you to quickly add or delete multiple exceptions for a group or an individual.
  • Calabrio should add an option the will automatically optimize existing breaks and lunches based on the schedule rules and updates to schedules since they were initially published.
  • I'd like to have a feature in Calabrio that will automatically approve or deny employees requests for vacation based on the staffing number and other staff rules that are set.
  • For shift bidding, I'd like to have the option to create several schedule types and have Calabrio create the best coverage based on the available staff and the existing forecast.
  • In my practice, I have found that some reports have stats that should be weighed but are presented as a standard average (arithmetic mean) instead.
  • I'd like to have granular reporting on staff shrinkage that has occurred in the past so that I can use that data for future staff planning.
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TrogonSoft
  • Teamwise is software is only web-based software do not provide features for mobile like a mobile application.
  • This software is too much costly for a small business.
  • And needs complete training to run and manage all the features and functionalities.
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Likelihood to Renew
Calabrio
Because I think they're ready for a multi-skilled contact center support or OMNI
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TrogonSoft
TeamWise fulfills all our HR related requirements and keeps on improvising the product on a continual basis.
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Usability
Calabrio
It would've been a higher rating if they're able to partner up with other platforms like Liveperson chat support and have a better sense of urgency when it comes to resolving issues
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TrogonSoft
No answers on this topic
Support Rating
Calabrio
Because, it took them time to coordinate back some updates for us when we had to report a few major issues. ie Volume data feed for our Email support/channel. I like the webinars, however to keep the community alive. I hope they improve the training modules too and how they training new WFM guys as part of their package
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TrogonSoft
No answers on this topic
Implementation Rating
Calabrio
No I don't have as I wasn't part of the implementation
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TrogonSoft
No answers on this topic
Alternatives Considered
Calabrio
It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
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TrogonSoft
Because it's an extremely economical business discipline that may cut back your prices and increase productivity.
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Return on Investment
Calabrio
  • Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
  • Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
  • Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
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TrogonSoft
  • Enhanced efficiency of administrative tasks.
  • Enhanced decision-making ability.
Read full review
ScreenShots

Calabrio ONE Screenshots

Screenshot of Screenshot of Screenshot of

TeamWise Screenshots

Screenshot of TeamWise is a high performing HRMS and Payroll Management Software that performs all round HR functions over a single platformScreenshot of Get a comprehensive suite of all-round features including Leave and Attendance Management, Employee Self-Service, Recruitment Management System and many more.Screenshot of Get multi-fold benefits through one solution.