What users are saying about
26 Ratings
7 Ratings
26 Ratings
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Score 7.7 out of 100
7 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Human Resource Management

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.1

    TeamWise

    81%
    TeamWise ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Employment history

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Organizational charting

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Organization and location management

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Payroll Management

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.6

    TeamWise

    86%
    TeamWise ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Leave and Attendance Management

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.1

    TeamWise

    81%
    TeamWise ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Balance details

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Employee Self Service

    Calabrio ONE

    Feature Set Not Supported
    N/A
    7.9

    TeamWise

    79%
    TeamWise ranks higher in 5/5 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Update personal information

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    View company policy documentation

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Employee recognition

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    View job history

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Asset Management

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.3

    TeamWise

    83%
    TeamWise ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    HR Reporting

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.1

    TeamWise

    81%
    TeamWise ranks higher in 3/3 features

    Report builder

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Pre-built reports

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Ability to combine HR data with external data

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Onboarding

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.5

    TeamWise

    85%
    TeamWise ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Performance and Goals

    Calabrio ONE

    Feature Set Not Supported
    N/A
    7.6

    TeamWise

    76%
    TeamWise ranks higher in 4/4 features

    Corporate goal setting

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Individual goal setting

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Line-of sight-visibility

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Performance tracking

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Performance Management

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.3

    TeamWise

    83%
    TeamWise ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Review status tracking

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Review reminders

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Succession Planning

    Calabrio ONE

    Feature Set Not Supported
    N/A
    7.8

    TeamWise

    78%
    TeamWise ranks higher in 4/4 features

    Create succession plans/pools

    N/A
    0 Ratings
    6.7
    67%
    3 Ratings

    Candidate ranking

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Candidate search

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Candidate development

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Recruiting / ATS

    Calabrio ONE

    Feature Set Not Supported
    N/A
    7.8

    TeamWise

    78%
    TeamWise ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Company Website Posting

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Attribute Ratings

    • Calabrio ONE is rated higher in 1 area: Support Rating
    • TeamWise is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.3

    Calabrio ONE

    83%
    13 Ratings
    8.7

    TeamWise

    87%
    4 Ratings

    Likelihood to Renew

    8.0

    Calabrio ONE

    80%
    1 Rating
    9.1

    TeamWise

    91%
    1 Rating

    Usability

    7.0

    Calabrio ONE

    70%
    1 Rating

    TeamWise

    N/A
    0 Ratings

    Support Rating

    6.0

    Calabrio ONE

    60%
    1 Rating
    5.5

    TeamWise

    55%
    2 Ratings

    Implementation Rating

    7.0

    Calabrio ONE

    70%
    1 Rating

    TeamWise

    N/A
    0 Ratings

    Likelihood to Recommend

    Calabrio

    Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
    Read full review

    TrogonSoft

    Because the entire information and documents are at your fingertips.
    Read full review

    Pros

    Calabrio

    • Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
    • Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
    • Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
    Read full review

    TrogonSoft

    • Teamwise will help to work out the little details to create robust business choices and to figure out the expansion of the organization as your employees aren’t pasted to the desk.
    • It can control all the data of the organization and its workers and customers.
    • The system is neatly developed and offers a customized bit to the users.
    Read full review

    Cons

    Calabrio

    • Calabrio's scheduling module has room for improvement. I recommend adding options that will allow you to quickly add or delete multiple exceptions for a group or an individual.
    • Calabrio should add an option the will automatically optimize existing breaks and lunches based on the schedule rules and updates to schedules since they were initially published.
    • I'd like to have a feature in Calabrio that will automatically approve or deny employees requests for vacation based on the staffing number and other staff rules that are set.
    • For shift bidding, I'd like to have the option to create several schedule types and have Calabrio create the best coverage based on the available staff and the existing forecast.
    • In my practice, I have found that some reports have stats that should be weighed but are presented as a standard average (arithmetic mean) instead.
    • I'd like to have granular reporting on staff shrinkage that has occurred in the past so that I can use that data for future staff planning.
    Read full review

    TrogonSoft

    • So far, there is nothing that needs to be taken care of.
    Read full review

    Pricing Details

    Calabrio ONE

    Starting Price

    Editions & Modules

    Calabrio ONE editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      TeamWise

      Starting Price

      $0 Per Seat per Month

      Editions & Modules

      TeamWise editions and modules pricing
      EditionModules
      Basic$6,0001
      Standard$10,0002
      Advanced$11,4003
      Professional$12,6004

      Footnotes

      1. Per Seat per Month
      2. Per Seat per Month
      3. Per Seat per Month
      4. Per Seat per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      Calabrio

      Because I think they're ready for a multi-skilled contact center support or OMNI
      Read full review

      TrogonSoft

      TeamWise fulfills all our HR related requirements and keeps on improvising the product on a continual basis.
      Read full review

      Usability

      Calabrio

      It would've been a higher rating if they're able to partner up with other platforms like Liveperson chat support and have a better sense of urgency when it comes to resolving issues
      Read full review

      TrogonSoft

      No answers on this topic

      Support Rating

      Calabrio

      Because, it took them time to coordinate back some updates for us when we had to report a few major issues. ie Volume data feed for our Email support/channel. I like the webinars, however to keep the community alive. I hope they improve the training modules too and how they training new WFM guys as part of their package
      Read full review

      TrogonSoft

      No answers on this topic

      Implementation Rating

      Calabrio

      No I don't have as I wasn't part of the implementation
      Read full review

      TrogonSoft

      No answers on this topic

      Alternatives Considered

      Calabrio

      It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
      Read full review

      TrogonSoft

      Because it's an extremely economical business discipline that may cut back your prices and increase productivity.
      Read full review

      Return on Investment

      Calabrio

      • Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
      • Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
      • Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
      Read full review

      TrogonSoft

      • TeamWise adds massively to the cost of management.
      • The software is a one-stop solution for many problems which justifies the cost.
      Read full review

      Screenshots

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