Likelihood to Recommend Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
Noah Miller Healthcare Technology Leader at Johnson & Johnson
Read full review Calamari is constantly striving to account for and provide useful, practical, and simple solutions to its employees that everyone can use without significant inconvenience. Always seeking to be in an active business environment that allows them to manage the various labor policies that exist in each region and company where they work.
Noah Miller Healthcare Technology Leader at Johnson & Johnson
Read full review Pros Schedule management is intuitive and easy to follow The ability for agents to request and swap shifts works well Agent tools for viewing schedules and requests is user friendly Read full review Complex rules to define each team member's PTO allowance. Overview of remaining allowance and when it is has been requested for. Easy login options. Read full review Cons System uptime. We use their cloud solution and unfortunately there's been a number of outages. PTO management, could use more features like waitlisting, time off canceling and offline management Read full review Lack of a mobile app. A little tricky at first to use. Need HR-friendly features to add. Read full review Usability It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
Read full review Support Rating Working with my rep is so easy and has been the selling point on this platform. I like that I don't have to think about it much, love the
Slack integrations for my team and how easy it was to transition from our old process into Calamari. It's simple, clear, and for a small team, it has everything I need. The customer support team has always responded promptly when I need anything, and we were even able to extend our trial period in the beginning and converted to a paying customer shortly after.
Read full review Alternatives Considered I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
Read full review Our HR department used Excel and paper request forms for our vacation management, and tracking working hours didn't exist. We were only obliged to sign a list when we were entering the office. Calamari is a huge improvement in every aspect of time tracking and vacation management for your company. We're loving it!
Read full review Return on Investment They must work to update the characteristics of the integrated items so that they can be better in general based on user demand. In general, the software is very easy to use and offers a wide range of working functions. Noah Miller Healthcare Technology Leader at Johnson & Johnson
Read full review It is quick and simple to provide application training to employees. When there are problems with the connection, it is possible to record that the user does not mark their exit or accounts for extra time. Noah Miller Healthcare Technology Leader at Johnson & Johnson
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