7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
134 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Khoros Care

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Top Rated
134 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Call Management

    6.6

    CallHippo

    66%

    Khoros Care

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.9
    59%
    5 Ratings
    N/A
    0 Ratings

    Call park

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.6

    CallHippo

    56%

    Khoros Care

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.6
    56%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Khoros Care is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    5.0

    CallHippo

    50%
    5 Ratings
    8.1

    Khoros Care

    81%
    72 Ratings

    Likelihood to Renew

    7.3

    CallHippo

    73%
    2 Ratings
    8.1

    Khoros Care

    81%
    40 Ratings

    Usability

    CallHippo

    N/A
    0 Ratings
    7.5

    Khoros Care

    75%
    7 Ratings

    Availability

    CallHippo

    N/A
    0 Ratings
    9.0

    Khoros Care

    90%
    4 Ratings

    Performance

    CallHippo

    N/A
    0 Ratings
    9.0

    Khoros Care

    90%
    4 Ratings

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating
    7.0

    Khoros Care

    70%
    11 Ratings

    In-Person Training

    CallHippo

    N/A
    0 Ratings
    9.0

    Khoros Care

    90%
    2 Ratings

    Online Training

    CallHippo

    N/A
    0 Ratings
    7.3

    Khoros Care

    73%
    1 Rating

    Implementation Rating

    CallHippo

    N/A
    0 Ratings
    8.1

    Khoros Care

    81%
    45 Ratings

    Product Scalability

    CallHippo

    N/A
    0 Ratings
    8.5

    Khoros Care

    85%
    37 Ratings

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    Khoros Care is great for quick responses on Facebook, Twitter, and Instagram, which are our three most used platforms. Based on what I have seen, it would be better to have a more in-depth review module that allows for better response capability. Right now, it seems that Khoros Care only allows us a bird's eye view of sentiment and issues, versus handling all responses across various review platforms.
    Read full review

    Pros

    CallHippo

    • No positive sides at all.
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    • Manages and pulls in posts from communities, Facebook, and Twitter so we can address them in one place as opposed to logging into each site natively.
    • Khoros Care has great analytics. I like the customizable dashboards; we use them for weekly reports to upper management.
    • Khoros Care helps our social media manager manage and monitor our teams.
    Read full review

    Cons

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    • More options to customize the default templates for the smart views in analytics or the pre-made one for work queues and agents
    • Automated and customized exports from analytics without the need to use APIs
    • More granular priorities or prioritization methods (like a point system)
    • More metrics to prioritize conversations with, like answer speed of the author, time waited since last answer, custom attributes, etc.
    Read full review

    Pricing Details

    CallHippo

    Starting Price

    Editions & Modules

    CallHippo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 5$

      Additional Details

      Khoros Care

      Starting Price

      Editions & Modules

      Khoros Care editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Pricing is variable based on the needs of the customer.

        Get a Demo

        Likelihood to Renew

        CallHippo

        It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        I don't see any reason why we would not renew. We have had a great overall experience, and other than some support concerns, everything has run smoothly. In addition to the platform, our experience with the bot has been really good. We average between 25-30% of our volume handled by the bot, while still maintaining easy-to-use offramps for customers.
        Read full review

        Usability

        CallHippo

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
        Read full review

        Reliability and Availability

        CallHippo

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        No issues.
        Read full review

        Performance

        CallHippo

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        No issues.
        Read full review

        Support Rating

        CallHippo

        Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        Khoros [Care (Formerly Spredfast + Lithium)] has made several improvements to its support and engagement for clients. Response times have improved and the need to seek support has drastically reduced, highlighting the improvements in the experience to reduce customer pain.
        Read full review

        In-Person Training

        CallHippo

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
        Read full review

        Implementation Rating

        CallHippo

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        The implementation was very easy! They work diligently to ensure that everything that you want to monitor is put into one place eliminating the worry of missed interactions and as needs change the ability to edit what's being searched for is quick and easy to set up.
        Read full review

        Alternatives Considered

        CallHippo

        All of them. This seemed to be the best until they got us down.
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        We previously used Hootsuite. Hootsuite was very clunky for Customer Service, and oftentimes it would end up that agents would accidentally step over each other, send out multiple responses, or struggle to identify posts to work. Hootsuite was more intended for marketing and struggled at times with response. However, Khoros Care is a good balance of both, and also has tools specific to marketing versus customer service. Additionally, Khoros now has far more platforms than we previously had in Hootsuite.
        Read full review

        Scalability

        CallHippo

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        I see the Khoros team bringing on new employees and different expertise as their platform grows to more brands. They are dedicated to ensure they are growing with their customers and building new products to fulfill the needs of their customers request
        Read full review

        Return on Investment

        CallHippo

        • Call to all countries supported making it easy to connect.
        • Last resort to make calls
        • Easy to use
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        • Less overheads due to automated features in the tool.
        • Stopped using external survey tools and used care CSAT surveys, this resulted in cost-cutting.
        • Saving time by responding to customers quicker.
        • Ability to manage different channels in one platform and unified reporting.
        Read full review

        Screenshots

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