What users are saying about
Top Rated
67 Ratings
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Top Rated
4869 Ratings
Top Rated
67 Ratings
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Score 7.6 out of 100

Zoom

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Top Rated
4869 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    CallRail

    Feature Set Not Supported
    N/A
    8.1

    Zoom

    81%
    Zoom ranks higher in 2/2 features

    High quality audio

    N/A
    0 Ratings
    8.4
    84%
    694 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    696 Ratings

    Screen Sharing

    CallRail

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    8.8
    88%
    689 Ratings

    Online Meetings / Events

    CallRail

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 3/3 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    617 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.4
    84%
    676 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.6
    86%
    650 Ratings

    Online Events Collaboration

    CallRail

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Live chat

    N/A
    0 Ratings
    8.5
    85%
    590 Ratings

    Online Events Security

    CallRail

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 2/2 features

    User authentication

    N/A
    0 Ratings
    8.1
    81%
    506 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.3
    83%
    559 Ratings

    Cloud PBX

    CallRail

    Feature Set Not Supported
    N/A
    4.5

    Zoom

    45%
    Zoom ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Call Management

    CallRail

    Feature Set Not Supported
    N/A
    5.5

    Zoom

    55%
    Zoom ranks higher in 6/6 features

    Answering rules

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call park

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Call screening

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Voicemail Transcription

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile apps

    CallRail

    Feature Set Not Supported
    N/A
    7.5

    Zoom

    75%
    Zoom ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Unified Communications Platform and Collaboration

    CallRail

    Feature Set Not Supported
    N/A
    2.5

    Zoom

    25%
    Zoom ranks higher in 4/4 features

    Centralized communications management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team messaging

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team document sharing

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Call and meeting analytics

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Attribute Ratings

    • CallRail is rated higher in 1 area: Support Rating
    • Zoom is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.0

    CallRail

    70%
    32 Ratings
    8.5

    Zoom

    85%
    716 Ratings

    Likelihood to Renew

    CallRail

    N/A
    0 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    8.6

    CallRail

    86%
    6 Ratings
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    CallRail

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    CallRail

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    8.8

    CallRail

    88%
    13 Ratings
    8.6

    Zoom

    86%
    51 Ratings

    Implementation Rating

    CallRail

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Configurability

    CallRail

    N/A
    0 Ratings
    7.0

    Zoom

    70%
    2 Ratings

    Contract Terms and Pricing Model

    CallRail

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Ease of integration

    CallRail

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Product Scalability

    CallRail

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    CallRail

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Vendor post-sale

    CallRail

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Vendor pre-sale

    CallRail

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Likelihood to Recommend

    CallRail

    This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
    Read full review

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Read full review

    Pros

    CallRail

    • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
    • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
    • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
    Read full review

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Read full review

    Cons

    CallRail

    • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
    Read full review

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Read full review

    Pricing Details

    CallRail

    Starting Price

    $30 per month per user

    Editions & Modules

    CallRail editions and modules pricing
    EditionModules
    Call Tracking451
    Analytics Suite1452
    Conversation Analytics (Call Tracking + Conversation Intelligence)953
    Marketing Analytics (Call and Form Tracking)954
    Lead Center (requires Call Tracking plan)305

    Footnotes

    1. per month
    2. per month
    3. per month
    4. per month
    5. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Visit callrail.com/pricing for more details.

    Zoom

    Starting Price

    $0

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules
    BasicFree1
    Pro$149.902
    Business$199.903
    Business Plus$250.004
    EnterpriseCustom5
    Add-On - Zoom Whiteboard$24.906
    Add-On - Large Meetingsstarting at $6007
    Add-On - Cloud Storagestarting at $1208
    Add-On Zoom Translated Captions$59
    Add-On Audio Conferencingstarting at $120010
    Add-On Zoom Phone Power PackStarting at $30011
    Add-On - Conference Room Connector$49912
    Add-On - Zoom IQ for SalesContact Sales13
    Add-On - Quality of Service SubscriptionContact Sales14

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallRail

    No answers on this topic

    Zoom

    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review

    Usability

    CallRail

    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Read full review

    Zoom

    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Read full review

    Reliability and Availability

    CallRail

    No answers on this topic

    Zoom

    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review

    Performance

    CallRail

    No answers on this topic

    Zoom

    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Read full review

    Support Rating

    CallRail

    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
    Read full review

    Zoom

    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Read full review

    Implementation Rating

    CallRail

    No answers on this topic

    Zoom

    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Read full review

    Alternatives Considered

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Read full review

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Read full review

    Contract Terms and Pricing Model

    CallRail

    No answers on this topic

    Zoom

    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Read full review

    Scalability

    CallRail

    No answers on this topic

    Zoom

    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Read full review

    Professional Services

    CallRail

    No answers on this topic

    Zoom

    The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
    Read full review

    Return on Investment

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Read full review

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Read full review

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