What users are saying about
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Top Rated
60 Ratings
5 Ratings

Catchpoint

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Top Rated
60 Ratings
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Score 9 out of 100
5 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Catchpoint is rated higher in 1 area: Likelihood to Renew
  • HelpSystems Robot Monitor is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.9

Catchpoint

89%
45 Ratings
9.3

Robot Monitor

93%
2 Ratings

Likelihood to Renew

9.1

Catchpoint

91%
1 Rating
9.0

Robot Monitor

90%
1 Rating

Usability

5.5

Catchpoint

55%
2 Ratings
9.0

Robot Monitor

90%
1 Rating

Support Rating

8.9

Catchpoint

89%
48 Ratings
9.0

Robot Monitor

90%
1 Rating

Implementation Rating

Catchpoint

N/A
0 Ratings
8.0

Robot Monitor

80%
1 Rating

Likelihood to Recommend

Catchpoint

Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
Anonymous | TrustRadius Reviewer

Robot Monitor

Instantly drill down to show all the jobs consuming CPU, temporary storage, QTEMP, I/O, transactions, faulting rates, and other metrics, for faster problem resolution.
Nitish Kumar | TrustRadius Reviewer

Pros

Catchpoint

  • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
  • Catchpoint synthetic test that will be set up target an endpoint or URLS
  • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
Habtamu Asfaw | TrustRadius Reviewer

Robot Monitor

  • Auto reply to the MSGW.
  • Robot network GUI is place to monitor all the systems at one place.
  • Based the MSG ID/JOBS, the alerts are set up to notify the concerned person/team.
Srikanth Doddapaneni | TrustRadius Reviewer

Cons

Catchpoint

  • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
Anonymous | TrustRadius Reviewer

Robot Monitor

  • It can have more customization
  • More SQL features can be added
  • Dashboard improvement
Nitish Kumar | TrustRadius Reviewer

Pricing Details

Catchpoint

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Robot Monitor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Catchpoint

Catchpoint 9.1
Based on 1 answer
Great and convenient to use.
Anonymous | TrustRadius Reviewer

Robot Monitor

Robot Monitor 9.0
Based on 1 answer
I found the Robot monitoring tool is more reliable for IBM i servers.
Nitish Kumar | TrustRadius Reviewer

Usability

Catchpoint

Catchpoint 5.5
Based on 2 answers
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
Anonymous | TrustRadius Reviewer

Robot Monitor

Robot Monitor 9.0
Based on 1 answer
It is very easy to use and have lots of feature which makes our environment risk free.
Nitish Kumar | TrustRadius Reviewer

Support Rating

Catchpoint

Catchpoint 8.9
Based on 48 answers
I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!
Anonymous | TrustRadius Reviewer

Robot Monitor

Robot Monitor 9.0
Based on 1 answer
Quiet active whenever there is any help required either on chat support or Contact.
Nitish Kumar | TrustRadius Reviewer

Alternatives Considered

Catchpoint

Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
Brian Gill | TrustRadius Reviewer

Robot Monitor

It's a best tool/product in the market and easy to use. It serves our purpose and saves a lot time of the resource from the manual task. The main and most important is, its support team. One of the best support team I have ever seen. Their dedicated product engineer have a good knowledge over the product and helps immediately.
Srikanth Doddapaneni | TrustRadius Reviewer

Return on Investment

Catchpoint

  • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
  • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
  • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
Anonymous | TrustRadius Reviewer

Robot Monitor

  • Can monitor the systems in a central view.
  • It's easy to maintain with better security to the robo commands.
  • Cost effectiveness.
Srikanth Doddapaneni | TrustRadius Reviewer

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