Cention Contact Center vs. Google Cloud Contact Center AI
Cention Contact Center vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Cention Contact Center | Google Cloud Contact Center AI | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | — | ||||||||||||||
More Pricing Information |
Cention Contact Center | Google Cloud Contact Center AI | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cention Contact Center | Google Cloud Contact Center AI | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Google Cloud Contact Center AI | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Cention Contact Center | Google Cloud Contact Center AI | |
---|---|---|
Likelihood to Recommend | Cention No answers on this topic | Google |
Pros | Cention No answers on this topic | Google |
Cons | Cention No answers on this topic | Google |
Likelihood to Renew | Cention No answers on this topic | Google |
Usability | Cention No answers on this topic | Google |
Alternatives Considered | Cention No answers on this topic | Google |
Return on Investment | Cention No answers on this topic | Google |
ScreenShots | Cention Contact Center Screenshots |