What users are saying about
25 Ratings
6 Ratings
25 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 10 out of 100

Likelihood to Recommend

Chargebee

Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 person startup. There may be better options if you're the size of Google. But if you're a venture-backed startup, growing anywhere from Series B to Series E it's great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.
Anonymous | TrustRadius Reviewer

Planhat

Planhat is an excellent tool for any CS organization and will enable you to manage and reduce churn more strategically
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Chargebee
Planhat
9.8
Role-based user permissions
Chargebee
Planhat
9.8

Platform & Infrastructure

Chargebee
Planhat
9.8
API
Chargebee
Planhat
9.8
Integration with Salesforce.com
Chargebee
Planhat
9.7

Customer Data Extraction / Integration

Chargebee
Planhat
9.7
Product usage
Chargebee
Planhat
10.0
Help desk / support tickets
Chargebee
Planhat
9.5

Customer Success Management

Chargebee
Planhat
9.8
NPS surveys
Chargebee
Planhat
9.8
Sponsor tracking
Chargebee
Planhat
9.2
Customer profiles
Chargebee
Planhat
10.0
Automated workflow
Chargebee
Planhat
9.5
Internal collaboration
Chargebee
Planhat
9.8
Customer health scoring
Chargebee
Planhat
10.0
Customer segmentation
Chargebee
Planhat
10.0

CSM Reporting & Analytics

Chargebee
Planhat
9.8
Customer health trends
Chargebee
Planhat
10.0
Engagement analytics
Chargebee
Planhat
9.8
Revenue forecasting
Chargebee
Planhat
9.8
Dashboards
Chargebee
Planhat
9.7

Pros

Chargebee

  • Simple interface that new employees are able to navigate fairly easily
  • Provides simple dashboard information you need.
  • Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
Brad Henderson | TrustRadius Reviewer

Planhat

  • Internal Collaboration on customer accounts (CS, Support, exec sponsors, CX).
  • For leadership to standardize methodology and initiatives.
  • Customizeable for basic or advance users.
  • Analytics - internal CS activities as well as customer engagement analytics.
Anonymous | TrustRadius Reviewer

Cons

Chargebee

  • One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
  • Configuring additional custom fields in the checkout form is possible, but not very intuitive.
jeffrey samorano | TrustRadius Reviewer

Planhat

  • Giving access rights to different users is powerful but requires some thinking (who can see which accounts).
  • More templates would be great when creating customized dashboards.
  • Not much to complain about really - the team has been very responsive to feedback.
Anonymous | TrustRadius Reviewer

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

Planhat

No score
No answers yet
No answers on this topic

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.
Will Goad | TrustRadius Reviewer

Planhat

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargebee

A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which often has very taxing pricing structures
Dailius Wilson | TrustRadius Reviewer

Planhat

Planhat has a better UI, covers a wide range of features and use-cases. It covers hybrid tech-touch and high touch well. Strong on revenue management.
Anonymous | TrustRadius Reviewer

Return on Investment

Chargebee

  • This tool has helped me to create better selling opportunities and I am building closer relations with my customers through self-service and churn management.
  • It is very simple to use and it has an intuitive interface as well. I am a satisfied customer.
Rebacca Flowers | TrustRadius Reviewer

Planhat

  • Improving net retention.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chargebee Editions & Modules

Edition
Rise$2491
Scale$5491
EnterpriseContact sales team
  1. per month
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

Planhat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Planhat Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chargebee
8.5
Planhat
10.0

Usability

Chargebee
8.0
Planhat

Support Rating

Chargebee
8.0
Planhat

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