Chargebee vs. Planhat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chargebee
Score 7.8 out of 10
N/A
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.
$599
per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Planhat
Score 8.3 out of 10
N/A
Planhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.N/A
Pricing
ChargebeePlanhat
Editions & Modules
Scale
$599
per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ChargebeePlanhat
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo transaction based fees. No setup cost.
More Pricing Information
Features
ChargebeePlanhat
Security
Comparison of Security features of Product A and Product B
Chargebee
-
Ratings
Planhat
8.9
10 Ratings
2% above category average
Role-based user permissions00 Ratings8.910 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Chargebee
-
Ratings
Planhat
9.2
10 Ratings
7% above category average
API00 Ratings9.09 Ratings
Integration with Salesforce.com00 Ratings9.56 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Chargebee
-
Ratings
Planhat
9.0
11 Ratings
3% above category average
Product usage00 Ratings9.011 Ratings
Help desk / support tickets00 Ratings9.09 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Chargebee
-
Ratings
Planhat
8.8
11 Ratings
5% above category average
NPS surveys00 Ratings9.29 Ratings
Sponsor tracking00 Ratings9.16 Ratings
Customer profiles00 Ratings10.011 Ratings
Automated workflow00 Ratings7.011 Ratings
Internal collaboration00 Ratings10.011 Ratings
Customer health scoring00 Ratings8.011 Ratings
Customer segmentation00 Ratings8.011 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Chargebee
-
Ratings
Planhat
6.8
10 Ratings
19% below category average
Customer health trends00 Ratings5.010 Ratings
Engagement analytics00 Ratings5.010 Ratings
Revenue forecasting00 Ratings8.07 Ratings
Dashboards00 Ratings9.010 Ratings
Best Alternatives
ChargebeePlanhat
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.7 out of 10
Intercom
Intercom
Score 8.8 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.7 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Salesforce CPQ
Salesforce CPQ
Score 7.7 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
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User Ratings
ChargebeePlanhat
Likelihood to Recommend
8.3
(21 ratings)
9.0
(11 ratings)
Usability
8.0
(1 ratings)
9.0
(4 ratings)
Support Rating
8.0
(1 ratings)
9.7
(4 ratings)
User Testimonials
ChargebeePlanhat
Likelihood to Recommend
Chargebee
Well-suited:
  • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
  • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
Read full review
Planhat
Planhat is very cost-effective compared to its competitors and offers a similar level of functionality. So if you are looking for a CS platform that will give your CSM's all the data they need to manage their portfolio, then Planhat will do the job very well. I was part of the team that was tasked with selecting a CS platform for Pexip, and the combination of cost and performance made Planhat a clear winner against the other two products we were evaluating.
I still use Salesforce on a daily basis because that's the platform we use to generate quotes. It would be nice if I only had one platform to perform all of my CS tasks in. I'm not sure if that's a criticism of Planhat or not, as I don't know if it has a quoting module that we haven't implemented, or whether that function simply isn't available.
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Pros
Chargebee
  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
Read full review
Planhat
  • Excellent customer support and onboarding experience. They are very quick to respond to queries via the live chat. Our CS manager was brilliant in helping us get set up and making sure we were getting the most from all the features.
  • The platform and features are very user friendly and intuitive. It's an extremely powerful tool with a lot of functionality, but thankfully it doesn't take long to learn how to use it.
  • The customer portal is a game changer. The ability to share playbooks, data, and meeting notes all in one place is so useful for our customers and helps build trust and transparency.
Read full review
Cons
Chargebee
  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
Read full review
Planhat
  • Allow for cc'ing of AEs or others within the same organization from the messaging center. When I went to send a message from within Planhat, I had to manually type out the AE's email address every time if I wanted them cc'd.
  • The fonts were funky if I went to add text into an existing email template. For example, if I added in an extra sentence or paragraph, in Outlook on the recipient's end, the font was different despite looking the same within Planhat. Gmail was all consistent, Outlook was showing a different font.
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Usability
Chargebee
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
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Planhat
Our onboarding experience with Planhat was smooth and quick. The features and dashboards are very intuitive and don't take long to get the hang of. The support team is very responsive and helpful. Our CSM really took time to understand the goals and objectives of our business and helped us make sure Planhat was working to deliver on these goals.
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Support Rating
Chargebee
Chargebee is simple to use, and we have had little need for support.
Read full review
Planhat
Planhat support is excellent. We have a dedicated resource allocated to work with us, and he is extremely knowledgeable, articulate and responsive. The wider support team at Planhat is also very good, responding quickly to any issues logged. As an end-user, you can chat with Planhat support if you encounter any issues or have any questions, and they have always helped me.
Read full review
Alternatives Considered
Chargebee
The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
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Planhat
I was not the person involved in choosing Planhat, but it seems to me that Planhat is much better suited to an account management style role, whereas Hubspot is closer to a sales CRM instead. In my position, Planhat is better suited as it is more graphical, more flexible, and easier to find information on.
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Return on Investment
Chargebee
  • It was a step in the right direction compared to ReCharge
  • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
  • Now, we are seeing some positive results (after some costly updating from our end)
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Planhat
  • Planhat has, for the first time, given us a 360-degree view of all our customers and access to all the different types of communication we have with them across different departments and functions.
  • The ability to automate workflows, tasks, and assign playbooks to the various phases of our customer lifecycle has aligned all our departments.
Read full review
ScreenShots

Chargebee Screenshots

Screenshot of Chargebee's metrics and reportingScreenshot of the Recurring Business Command CentreScreenshot of customer subscription nanagement organized onto a single page, where users can change plans, edit card details, add add-ons, apply credits, apply ad hoc charges and delay billing dateScreenshot of the customizable hosted checkout page

Planhat Screenshots

Screenshot of Insights identify outliers in a portfolio to help users understand risks and opportunities.Screenshot of Displays clients through any filter to shows only the information that matters.