What users are saying about
40 Ratings
17 Ratings
40 Ratings
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Score 7.4 out of 100
17 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Security

    Chargebee

    Feature Set Not Supported
    N/A
    8.9

    Planhat

    89%
    Planhat ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Platform & Infrastructure

    Chargebee

    Feature Set Not Supported
    N/A
    9.1

    Planhat

    91%
    Planhat ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    Customer Data Extraction / Integration

    Chargebee

    Feature Set Not Supported
    N/A
    8.8

    Planhat

    88%
    Planhat ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    Customer Success Management

    Chargebee

    Feature Set Not Supported
    N/A
    9.0

    Planhat

    90%
    Planhat ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    9.4
    94%
    9 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Customer profiles

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Automated workflow

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Internal collaboration

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Customer health scoring

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Customer segmentation

    N/A
    0 Ratings
    9.8
    98%
    10 Ratings

    CSM Reporting & Analytics

    Chargebee

    Feature Set Not Supported
    N/A
    8.9

    Planhat

    89%
    Planhat ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    9.2
    92%
    9 Ratings

    Engagement analytics

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Dashboards

    N/A
    0 Ratings
    9.1
    91%
    9 Ratings

    Attribute Ratings

    • Planhat is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.8

    Chargebee

    68%
    19 Ratings
    9.3

    Planhat

    93%
    10 Ratings

    Usability

    8.0

    Chargebee

    80%
    1 Rating
    9.2

    Planhat

    92%
    4 Ratings

    Support Rating

    8.0

    Chargebee

    80%
    2 Ratings
    9.7

    Planhat

    97%
    4 Ratings

    Likelihood to Recommend

    Chargebee

    Well-suited:
    • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
    • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
    Anonymous | TrustRadius Reviewer

    Planhat

    Planhat is very cost-effective compared to its competitors and offers a similar level of functionality. So if you are looking for a CS platform that will give your CSM's all the data they need to manage their portfolio, then Planhat will do the job very well. I was part of the team that was tasked with selecting a CS platform for Pexip, and the combination of cost and performance made Planhat a clear winner against the other two products we were evaluating.
    I still use Salesforce on a daily basis because that's the platform we use to generate quotes. It would be nice if I only had one platform to perform all of my CS tasks in. I'm not sure if that's a criticism of Planhat or not, as I don't know if it has a quoting module that we haven't implemented, or whether that function simply isn't available.
    Matthew Wheeler | TrustRadius Reviewer

    Pros

    Chargebee

    • Reliable: We've had virtually no issues since launch.
    • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
    • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
    Anonymous | TrustRadius Reviewer

    Planhat

    • Customer support and onboarding experience is really smooth, straightforward, and fast.
    • Dashboards have been really powerful for customer and business intelligence.
    • Management reporting in real time.
    Anonymous | TrustRadius Reviewer

    Cons

    Chargebee

    • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
    • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
    • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
    Brad Henderson | TrustRadius Reviewer

    Planhat

    • Allow for cc'ing of AEs or others within the same organization from the messaging center. When I went to send a message from within Planhat, I had to manually type out the AE's email address every time if I wanted them cc'd.
    • The fonts were funky if I went to add text into an existing email template. For example, if I added in an extra sentence or paragraph, in Outlook on the recipient's end, the font was different despite looking the same within Planhat. Gmail was all consistent, Outlook was showing a different font.
    Erin Gracyalny | TrustRadius Reviewer

    Pricing Details

    Chargebee

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Chargebee Editions & Modules

    Edition
    Rise$2491
    Scale$5491
    EnterpriseContact sales team
    1. per month
    2. none
    Additional Pricing Details
    No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

    Planhat

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Planhat Editions & Modules

    Additional Pricing Details

    Usability

    Chargebee

    Chargebee 8.0
    Based on 1 answer
    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Anonymous | TrustRadius Reviewer

    Planhat

    Planhat 9.2
    Based on 4 answers
    Planhat is an easy-to-use, intuitive software that didn't take long to set up and learn. We are able to view powerful, rich data in dashboards that break everything down so comprehensively. The support team is always there to help and is very quick to respond in live chat--so if you do have an issue or are unsure of how to use a feature, you will more than likely get an immediate response to your query, while still in the platform.
    Nicole Brennan | TrustRadius Reviewer

    Support Rating

    Chargebee

    Chargebee 8.0
    Based on 2 answers
    Chargebee is simple to use, and we have had little need for support.
    Will Goad | TrustRadius Reviewer

    Planhat

    Planhat 9.7
    Based on 4 answers
    Planhat support is excellent. We have a dedicated resource allocated to work with us, and he is extremely knowledgeable, articulate and responsive. The wider support team at Planhat is also very good, responding quickly to any issues logged. As an end-user, you can chat with Planhat support if you encounter any issues or have any questions, and they have always helped me.
    Matthew Wheeler | TrustRadius Reviewer

    Alternatives Considered

    Chargebee

    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Shivam Shrivastava | TrustRadius Reviewer

    Planhat

    Planhat was the most agile and easy to use software, while still having unique and powerful features that allowed us to really customize the software around our organization and needs. Planhat is more than a Customer Success tool in essence and adds tremendous value and flexibility over its competitors.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Chargebee

    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Anonymous | TrustRadius Reviewer

    Planhat

    • Better visibility into customer health, which led to more proactive reach outs to accounts at high risk.
    • Better renewal visibility by being able to surface upcoming renewal accounts and proactively reach out to provide value ahead of time.
    Erin Gracyalny | TrustRadius Reviewer

    Screenshots

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