What users are saying about
Top Rated
66 Ratings
Top Rated
66 Ratings
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Score 9 out of 100
6 Ratings
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Score 7 out of 100

Feature Set Ratings

    Preview Dialer

    Chili Piper

    Feature Set Not Supported
    N/A
    7.3

    Koncert Click Dialer

    73%
    Koncert Click Dialer ranks higher in 4/4 features

    Contact preview

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Dialer-CRM integration

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Call notes & tags

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Automatic call logging

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Core Dialer

    Chili Piper

    Feature Set Not Supported
    N/A
    7.2

    Koncert Click Dialer

    72%
    Koncert Click Dialer ranks higher in 6/6 features

    Outbound dialing

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Custom caller ID

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Click-to-call

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Recorded voicemail drop

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Dialer contact import

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Campaign & list management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Call Follow-up and Quality Assurance

    Chili Piper

    Feature Set Not Supported
    N/A
    6.3

    Koncert Click Dialer

    63%
    Koncert Click Dialer ranks higher in 3/3 features

    Follow-up calls

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Dialer reporting & analytics

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Dialer compliance

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Attribute Ratings

    • Chili Piper is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.8

    Chili Piper

    88%
    29 Ratings
    7.0

    Koncert Click Dialer

    70%
    5 Ratings

    Support Rating

    8.2

    Chili Piper

    82%
    16 Ratings
    7.0

    Koncert Click Dialer

    70%
    2 Ratings

    Likelihood to Recommend

    Chili Piper

    Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
    Anonymous | TrustRadius Reviewer

    Koncert Click Dialer

    This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
    Adam Boyd | TrustRadius Reviewer

    Pros

    Chili Piper

    • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
    • Meeting Buffer functionality assures that AEs won't be booked back-to back.
    • I can send the link to each of my meeting templates for different prospects
    Kathryn Penner | TrustRadius Reviewer

    Koncert Click Dialer

    • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
    • Click Dialer allows us to use local presence dialing
    • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
    Sam Bush-Joseph | TrustRadius Reviewer

    Cons

    Chili Piper

    • They are continually improving their offering and we've seen great leaps over the past 2 years.
    • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
    • Faster load times, but we can’t complain too much!
    Jonathan Jerozal | TrustRadius Reviewer

    Koncert Click Dialer

    • UX - The interface is easy to understand, but not the most visually appealing.
    Chris Hamborsky | TrustRadius Reviewer

    Pricing Details

    Chili Piper

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $15 per user, per month

    Chili Piper Editions & Modules

    Edition
    Spicy$151
    Hot$251
    Concierge$2002
    Concierge Live$3502
    1. per user, per month
    2. flat per month
    Additional Pricing Details
    Onboarding and Support are included at no additional charge.

    Koncert Click Dialer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Koncert Click Dialer Editions & Modules

    Modules
    250 Extra Dialing Minutes$5
    1. none
    Additional Pricing Details

    Support Rating

    Chili Piper

    Chili Piper 8.2
    Based on 16 answers
    • Support was very responsive during our integration phase, and after that too.
    • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
    Sasha Galkova | TrustRadius Reviewer

    Koncert Click Dialer

    Koncert Click Dialer 7.0
    Based on 2 answers
    My organisation received great perks from ConnectLeader Click Dialer
    Truptesh Patil | TrustRadius Reviewer

    Alternatives Considered

    Chili Piper

    Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
    Daniel McHugh | TrustRadius Reviewer

    Koncert Click Dialer

    We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
    Luis Flores | TrustRadius Reviewer

    Return on Investment

    Chili Piper

    • More demos held by simplifying the scheduling process. More demos = more opportunities
    • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
    • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
    Anonymous | TrustRadius Reviewer

    Koncert Click Dialer

    • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
    Adam Boyd | TrustRadius Reviewer

    Screenshots

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