<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
42 Ratings

Chili Piper

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Chili Piper

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
Anonymous | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
Adam Boyd | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.3
Contact preview
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.1
Dialer-CRM integration
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Call notes & tags
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Automatic call logging
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Core Dialer

Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.2
Outbound dialing
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.1
Custom caller ID
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Click-to-call
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.1
Recorded voicemail drop
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.1
Dialer contact import
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Campaign & list management
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Call Follow-up and Quality Assurance

Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.4
Follow-up calls
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.0
Dialer reporting & analytics
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.0
Dialer compliance
Chili Piper
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Pros

Chili Piper

  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
Kathryn Penner | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
Sam Bush-Joseph | TrustRadius Reviewer

Cons

Chili Piper

  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
Jonathan Jerozal | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

  • UX - The interface is easy to understand, but not the most visually appealing.
Chris Hamborsky | TrustRadius Reviewer

Support Rating

Chili Piper

Chili Piper 8.2
Based on 11 answers
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
Sasha Galkova | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

Koncert Click Dialer (formerly ConnectLeader Click Dialer) 7.0
Based on 2 answers
My organisation received great perks from ConnectLeader Click Dialer
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Chili Piper

As a startup Google calendars were adequate. But as the company grew, the ability to schedule multiple teams and even multiple sales team we had to have a way to allow a logical way to see and schedule the appropriate team. Also giving customers to schedule with certain departments. We felt Chili Piper was our best solution.
Jon S | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Luis Flores | TrustRadius Reviewer

Return on Investment

Chili Piper

  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
Anonymous | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
Adam Boyd | TrustRadius Reviewer

Screenshots

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

Pricing Details

Chili Piper

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chili Piper Editions & Modules

Edition
Free$01
Spicy$151
Hot$251
Concierge$2002
Concierge Live$3502
  1. per user, per month
  2. flat per month
Additional Pricing Details
Onboarding and Support are included at no additional charge.

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Koncert Click Dialer (formerly ConnectLeader Click Dialer) Editions & Modules

Modules
250 Extra Dialing Minutes$51
  1. Other
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chili Piper
7.1
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Support Rating

Chili Piper
8.2
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Add comparison