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Top Rated
126 Ratings

Emburse Chrome River

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Top Rated
126 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Emburse Chrome River

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.
Anonymous | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

For organizations that require in depth detail in their financials, meaning detailed records of every expense, Receipt Bank is a great option. Accounting firms that are preparing the books for their clients in a cloud atmosphere will most certainly appreciate the ease of use provided with Receipt Bank. But for organizations that are small in number of employees, and maybe they all have company credit cards and no expense reports, Receipt Bank isn't necessary. It's still a "nice to have" software, but not required because these types of employees won't be keeping copies of receipts anyway.
Alicia Gates, CPA | TrustRadius Reviewer

Feature Rating Comparison

Security

Emburse Chrome River
Dext Prepare (with Receipt Bank)
7.3
Single sign-on capability
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Role-based user permissions
Emburse Chrome River
Dext Prepare (with Receipt Bank)
6.4

Reporting & Analytics

Emburse Chrome River
Dext Prepare (with Receipt Bank)
7.3
Dashboards
Emburse Chrome River
Dext Prepare (with Receipt Bank)
7.3
Standard reports
Emburse Chrome River
Dext Prepare (with Receipt Bank)
7.3

General Ledger and Configurable Accounting

Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.3
Accounts receivable
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Bank reconciliation
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Expense management
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Multi-currency support
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Multi-division support
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Regulations compliance
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Self-service portal
Emburse Chrome River
Dext Prepare (with Receipt Bank)
9.1
Global Financial Support
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Intercompany Accounting
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2
Localizations
Emburse Chrome River
Dext Prepare (with Receipt Bank)
8.2

Customization

Emburse Chrome River
Dext Prepare (with Receipt Bank)
5.5
Plug-ins
Emburse Chrome River
Dext Prepare (with Receipt Bank)
5.5

Pros

Emburse Chrome River

  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
Don Koubsky, Jr | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

  • Key metrics on the submissions by clients and any delays. This allows for early identification where client may be struggling to get the information submitted to Receipt Bank, holding up the bookkeeping processing and ultimately delays in delivery of information to the clients.
  • Identifying unprocessed receipts sitting in the clients Receipt Bank file.. This assists in managing internal workflow and aiding team members who may find they need assistance in completing key tasks.
  • Identifying which clients are using Receipt Bank effectively and which clients need assistance. This can provide the opportunity to discuss with all clients what works well for them and what needs improvement by sharing some of the wins from other clients.
  • Providing managers the ability to review with ease the progress of Receipt Bank processing by client and by bookkeeper. This allows them to identify issues literally before they occur.
Tim Hoopmann | TrustRadius Reviewer

Cons

Emburse Chrome River

  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
WENDY REED | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

  • e-Invoicing - needs to support it.
  • Sometimes errors still creep in.
Robin Sands | TrustRadius Reviewer

Likelihood to Renew

Emburse Chrome River

Emburse Chrome River 8.3
Based on 6 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

No score
No answers yet
No answers on this topic

Usability

Emburse Chrome River

Emburse Chrome River 8.3
Based on 73 answers
We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.
Tracy Bentham | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

Dext Prepare (with Receipt Bank) 8.2
Based on 1 answer
Very easy to use.
Robin Sands | TrustRadius Reviewer

Support Rating

Emburse Chrome River

Emburse Chrome River 8.1
Based on 88 answers
I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.
Anonymous | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

Dext Prepare (with Receipt Bank) 9.4
Based on 3 answers
When I think I have broken the platform the help guys and girls are simply fantastic. They take time to understand the problem and usually resolve the issue on the spot. I have not had to wait more than an hour to get anything resolved - be that an issue I have created or a fault in my understanding of the program. Can't rate their support I have received to date highly enough.
Craig Jolly | TrustRadius Reviewer

Implementation Rating

Emburse Chrome River

Emburse Chrome River 8.5
Based on 2 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

No score
No answers yet
No answers on this topic

Alternatives Considered

Emburse Chrome River

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.
Anonymous | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

Receipt Bank is superior to Wave in terms of its accuracy of reporting and allocating expenses. Even though there is a fee for Receipt Bank and Wave is free, the monthly fee for Receipt Bank is well worth the money, given the benefits
Nicola (Nicki) Morris | TrustRadius Reviewer

Return on Investment

Emburse Chrome River

  • Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
  • Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
  • Audit & review of expenses is much faster saving time and money.
Anonymous | TrustRadius Reviewer

Dext Prepare (with Receipt Bank)

  • Receipt Bank has helped alleviate the frustration felt by both our clients and our staff when it comes to the detail needed for some of the organizations that we serve. In some cases it's just NECESSARY to have all of that detail for the financial statement preparation, and prior to Receipt Bank, we had to email back and forth, download attachments, manually enter the information into Quickbooks Online, save the document etc. It was a tedious process. Receipt Bank took care of all of that, and it saves both our clients and our staff HOURS of work each month.
  • Receipt Bank has given our clients the confidence to make their work places paperless offices. It frees time and money for them, because they don't have to keep track of the documents, they don't have to store the documents (and find a place to store them), and they never have to file them away. Receipt Bank archives all of the documents so you can find them if you ever need them, and the documents are in their financial data as well, which is where they really need them. I've never had a client regret going to Receipt Bank just because it makes life so much simpler for them.
Alicia Gates, CPA | TrustRadius Reviewer

Screenshots

Pricing Details

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dext Prepare (with Receipt Bank)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Emburse Chrome River
8.5
Dext Prepare (with Receipt Bank)
9.1

Likelihood to Renew

Emburse Chrome River
8.3
Dext Prepare (with Receipt Bank)

Usability

Emburse Chrome River
8.3
Dext Prepare (with Receipt Bank)
8.2

Support Rating

Emburse Chrome River
8.1
Dext Prepare (with Receipt Bank)
9.4

Implementation Rating

Emburse Chrome River
8.5
Dext Prepare (with Receipt Bank)

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