Cincom Eloquence vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cincom Eloquence
Score 0.0 out of 10
N/A
Cincom Eloquence is a customer communication management solution designed to make communication less time consuming and provides tools for advanced document creation.N/A
Directly
Score 7.0 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
Cincom EloquenceDirectly
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cincom EloquenceDirectly
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cincom EloquenceDirectly
Top Pros
Top Cons
Best Alternatives
Cincom EloquenceDirectly
Small Businesses
EZ Texting
EZ Texting
Score 8.9 out of 10
EZ Texting
EZ Texting
Score 8.9 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cincom EloquenceDirectly
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Cincom EloquenceDirectly
Likelihood to Recommend
Cincom Systems
No answers on this topic
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
Cincom Systems
No answers on this topic
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Cons
Cincom Systems
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Directly Software, Inc.
  • support
  • moderation
  • termination process
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Alternatives Considered
Cincom Systems
No answers on this topic
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
Cincom Systems
No answers on this topic
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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ScreenShots