What users are saying about
5 Ratings
4 Ratings
5 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

CiraSync

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Anonymous | TrustRadius Reviewer

Web+Center

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

CiraSync
Web+Center
8.6
Organize and prioritize service tickets
CiraSync
Web+Center
10.0
Expert directory
CiraSync
Web+Center
7.0
Subscription-based notifications
CiraSync
Web+Center
7.0
ITSM collaboration and documentation
CiraSync
Web+Center
7.4
Ticket creation and submission
CiraSync
Web+Center
10.0
Ticket response
CiraSync
Web+Center
10.0

Self Help Community

CiraSync
Web+Center
8.7
External knowledge base
CiraSync
Web+Center
8.4
Internal knowledge base
CiraSync
Web+Center
9.0

Multi-Channel Help

CiraSync
Web+Center
9.7
Customer portal
CiraSync
Web+Center
9.5
Email support
CiraSync
Web+Center
9.5
Help Desk CRM integration
CiraSync
Web+Center
10.0

Pros

CiraSync

  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Anonymous | TrustRadius Reviewer

Web+Center

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer

Cons

CiraSync

  • I'd like to see a few different options regarding licensing option.
Anonymous | TrustRadius Reviewer

Web+Center

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer

Support Rating

CiraSync

CiraSync 8.7
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
Anonymous | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Alternatives Considered

CiraSync

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
Anonymous | TrustRadius Reviewer

Web+Center

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer

Return on Investment

CiraSync

  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
Anonymous | TrustRadius Reviewer

Web+Center

  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer

Screenshots

Pricing Details

CiraSync

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CiraSync Editions & Modules

Additional Pricing Details

Web+Center

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Web+Center Editions & Modules

On-premise Edition
Small business Edition$4001
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,0003
Unlimited tech licenses$18,0004
  1. 3 techs license + 1 yr support
  2. 10 techs license + 1 year support
  3. Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted$251
Cloud Hosted - Unlimited Techs$1,0002
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CiraSync
9.7
Web+Center
9.0

Support Rating

CiraSync
8.7
Web+Center

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