What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 5 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
Incident and problem management
CiraSync
Feature Set Not Supported
N/A

8.6
Web+Center
86%
Web+Center ranks higher in 6/6 features
Web+Center ranks higher in 6/6 features
Organize and prioritize service tickets
N/A
0 Ratings

10.0
100%
2 Ratings
Expert directory
N/A
0 Ratings

7.0
70%
1 Rating
Subscription-based notifications
N/A
0 Ratings

7.0
70%
1 Rating
ITSM collaboration and documentation
N/A
0 Ratings

7.4
74%
2 Ratings
Ticket creation and submission
N/A
0 Ratings

10.0
100%
2 Ratings
Ticket response
N/A
0 Ratings

10.0
100%
2 Ratings
Self Help Community
CiraSync
Feature Set Not Supported
N/A

8.7
Web+Center
87%
Web+Center ranks higher in 2/2 features
Web+Center ranks higher in 2/2 features
External knowledge base
N/A
0 Ratings

8.4
84%
2 Ratings
Internal knowledge base
N/A
0 Ratings

9.0
90%
2 Ratings
Multi-Channel Help
CiraSync
Feature Set Not Supported
N/A

9.7
Web+Center
97%
Web+Center ranks higher in 3/3 features
Web+Center ranks higher in 3/3 features
Customer portal
N/A
0 Ratings

9.5
95%
2 Ratings
Email support
N/A
0 Ratings

9.5
95%
2 Ratings
Help Desk CRM integration
N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- CiraSync is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.7
CiraSync
97%
4 Ratings

9.0
Web+Center
90%
2 Ratings
Support Rating
8.5
CiraSync
85%
5 Ratings

Web+Center
N/A
0 Ratings
Likelihood to Recommend
CiraSync
CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.

Verified User
Director in Information Technology
Non-profit Organization Management Company, 51-200 employeesWeb+Center
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
IT Director
City of Russellville, KentuckyGovernment Administration, 51-200 employees
Pros
CiraSync
- Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
- Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
- A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.

Verified User
Director in Corporate
Hospital & Health Care Company, 51-200 employeesWeb+Center
- Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
- Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
- The automated email and text message alerts are great to alert techs right away to reported problems.
IT Manager / Systems Administrator
Romark LogisticsLogistics and Supply Chain, 201-500 employees
Cons
CiraSync
- I'd like to see a few different options regarding licensing option.

Verified User
Administrator in Information Technology
Government Administration Company, 201-500 employeesWeb+Center
- I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
IT Director
City of Russellville, KentuckyGovernment Administration, 51-200 employees
Pricing Details
CiraSync
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$1 per month
CiraSync Editions & Modules
Edition
Enterprise Edition | $11 |
---|
- per user, per month
Additional Pricing Details
—Web+Center
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$400 3 techs license + 1 yr support
Web+Center Editions & Modules
On-premise Edition
Small business Edition | $4001 |
---|---|
Enterprise Edition | $1,700 |
10 Tech Enterprise Edition | $6,0003 |
Unlimited tech licenses | $18,0004 |
- 3 techs license + 1 yr support
- none
- 10 techs license + 1 year support
- Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted | $251 |
---|---|
Cloud Hosted - Unlimited Techs | $1,0002 |
- Per User per Month
- Per Month [Unlimited Users]
Additional Pricing Details
—Support Rating
CiraSync
CiraSync 8.5
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.

Verified User
Professional in Information Technology
Construction Company, 201-500 employeesWeb+Center
No score
No answers yet
No answers on this topic
Alternatives Considered
CiraSync
We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.

Verified User
Director in Information Technology
Non-profit Organization Management Company, 51-200 employeesWeb+Center
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
IT Manager / Systems Administrator
Romark LogisticsLogistics and Supply Chain, 201-500 employees
Return on Investment
CiraSync
- It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.

Verified User
Director in Corporate
Hospital & Health Care Company, 51-200 employeesWeb+Center
- I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
IT Director
City of Russellville, KentuckyGovernment Administration, 51-200 employees