CiraSync vs Web+Center

What users are saying about

Score 9.4 out of 10

Based on 5 reviews and ratings

Score 8.6 out of 10

Based on 4 reviews and ratings

Feature Set Ratings

Incident and problem management

CiraSync

Feature Set Not Supported

N/A

8.6

Web+Center

86%

Web+Center ranks higher in 6/6 features

Organize and prioritize service tickets

N/A

0 Ratings

10.0

100%

2 Ratings

Expert directory

N/A

0 Ratings

7.0

70%

1 Rating

Subscription-based notifications

N/A

0 Ratings

7.0

70%

1 Rating

ITSM collaboration and documentation

N/A

0 Ratings

7.4

74%

2 Ratings

Ticket creation and submission

N/A

0 Ratings

10.0

100%

2 Ratings

Ticket response

N/A

0 Ratings

10.0

100%

2 Ratings

Self Help Community

CiraSync

Feature Set Not Supported

N/A

8.7

Web+Center

87%

Web+Center ranks higher in 2/2 features

External knowledge base

N/A

0 Ratings

8.4

84%

2 Ratings

Internal knowledge base

N/A

0 Ratings

9.0

90%

2 Ratings

Multi-Channel Help

CiraSync

Feature Set Not Supported

N/A

9.7

Web+Center

97%

Web+Center ranks higher in 3/3 features

Customer portal

N/A

0 Ratings

9.5

95%

2 Ratings

Email support

N/A

0 Ratings

9.5

95%

2 Ratings

Help Desk CRM integration

N/A

0 Ratings

10.0

100%

1 Rating

Attribute Ratings

CiraSync is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.7

CiraSync

97%

4 Ratings

9.0

Web+Center

90%

2 Ratings

Support Rating

8.5

CiraSync

85%

5 Ratings

Web+Center

N/A

0 Ratings

Pros

Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.

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Verified User

Director in Corporate

Hospital & Health Care Company, 51-200 employees

View all 4 answers on this topic

Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
The automated email and text message alerts are great to alert techs right away to reported problems.

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Jerry Aguirre

IT Manager / Systems Administrator

Romark LogisticsLogistics and Supply Chain, 201-500 employees

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Cons

I'd like to see a few different options regarding licensing option.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.

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Jeffery Cropper

IT Director

City of Russellville, KentuckyGovernment Administration, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$1 per month

CiraSync Editions & Modules

Edition

Enterprise Edition	$1¹

per user, per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$400 3 techs license + 1 yr support

Web+Center Editions & Modules

On-premise Edition

Small business Edition	$400¹
Enterprise Edition	$1,700
10 Tech Enterprise Edition	$6,000³
Unlimited tech licenses	$18,000⁴

3 techs license + 1 yr support
none
10 techs license + 1 year support
Unlimited tech license + 1 yr support

SaaS Edition

Cloud Hosted	$25¹
Cloud Hosted - Unlimited Techs	$1,000²

Per User per Month
Per Month [Unlimited Users]

Additional Pricing Details

—

Support Rating

CiraSync 8.5

Based on 5 answers

The documentation isn't the most robust. Most support sites are very detailed and easily searchable.

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Verified User

Professional in Information Technology

Construction Company, 201-500 employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.

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Verified User

Director in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 4 answers on this topic

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.

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Jerry Aguirre

IT Manager / Systems Administrator

Romark LogisticsLogistics and Supply Chain, 201-500 employees

View all 2 answers on this topic

Return on Investment

It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.

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Verified User

Director in Corporate

Hospital & Health Care Company, 51-200 employees

View all 4 answers on this topic

I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.

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Jeffery Cropper

IT Director

City of Russellville, KentuckyGovernment Administration, 51-200 employees

View all 2 answers on this topic

Screenshots

—

See All (3) Web+Center Screenshots

CiraSync

Web+Center

CiraSync

Web+Center

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

CiraSync

Web+Center

External knowledge base

Internal knowledge base

CiraSync

Web+Center

Customer portal

Email support

Help Desk CRM integration

CiraSync

Web+Center

CiraSync

Web+Center

Likelihood to Recommend

CiraSync

Web+Center

Pros

CiraSync

Web+Center

Cons

CiraSync

Web+Center

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

CiraSync Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Web+Center Editions & Modules

On-premise Edition

SaaS Edition

Additional Pricing Details

Support Rating

CiraSync

Web+Center

Alternatives Considered

CiraSync

Web+Center

Return on Investment

CiraSync

Web+Center

Screenshots

CiraSync

Web+Center

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