What users are saying about
5 Ratings
4 Ratings
5 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    CiraSync

    Feature Set Not Supported
    N/A
    8.6

    Web+Center

    86%
    Web+Center ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.4
    74%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Self Help Community

    CiraSync

    Feature Set Not Supported
    N/A
    8.7

    Web+Center

    87%
    Web+Center ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.4
    84%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    CiraSync

    Feature Set Not Supported
    N/A
    9.7

    Web+Center

    97%
    Web+Center ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Email support

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • CiraSync is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    CiraSync

    97%
    4 Ratings
    9.0

    Web+Center

    90%
    2 Ratings

    Support Rating

    8.5

    CiraSync

    85%
    5 Ratings

    Web+Center

    N/A
    0 Ratings

    Likelihood to Recommend

    CiraSync

    CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
    Anonymous | TrustRadius Reviewer

    Web+Center

    It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
    Jeffery Cropper | TrustRadius Reviewer

    Pros

    CiraSync

    • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
    • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
    • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
    Anonymous | TrustRadius Reviewer

    Web+Center

    • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
    • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
    • The automated email and text message alerts are great to alert techs right away to reported problems.
    Jerry Aguirre | TrustRadius Reviewer

    Cons

    CiraSync

    • I'd like to see a few different options regarding licensing option.
    Anonymous | TrustRadius Reviewer

    Web+Center

    • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
    Jeffery Cropper | TrustRadius Reviewer

    Pricing Details

    CiraSync

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1 per month

    CiraSync Editions & Modules

    Edition
    Enterprise Edition$11
    1. per user, per month
    Additional Pricing Details

    Web+Center

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $400 3 techs license + 1 yr support

    Web+Center Editions & Modules

    On-premise Edition
    Small business Edition$4001
    Enterprise Edition$1,700
    10 Tech Enterprise Edition$6,0003
    Unlimited tech licenses$18,0004
    1. 3 techs license + 1 yr support
    2. none
    3. 10 techs license + 1 year support
    4. Unlimited tech license + 1 yr support
    SaaS Edition
    Cloud Hosted$251
    Cloud Hosted - Unlimited Techs$1,0002
    1. Per User per Month
    2. Per Month [Unlimited Users]
    Additional Pricing Details

    Support Rating

    CiraSync

    CiraSync 8.5
    Based on 5 answers
    The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
    Anonymous | TrustRadius Reviewer

    Web+Center

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CiraSync

    We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
    Anonymous | TrustRadius Reviewer

    Web+Center

    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Jerry Aguirre | TrustRadius Reviewer

    Return on Investment

    CiraSync

    • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
    Anonymous | TrustRadius Reviewer

    Web+Center

    • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
    Jeffery Cropper | TrustRadius Reviewer

    Screenshots

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