Likelihood to Recommend Cisco Intersight is very well suited for doing firmware upgrades across all of your cisco hardware. So far we have had no problems pushing out new firmware. It's also well suited for hardware management. Cisco TAC has the ability to pull logs for the IMC for themselves, which saves you from having to pull the logs yourself and then uploading them to the case. It may or may not be appropriate for upgrading operating systems. I have not been able to test it.
Read full review HCL BigFix is well-suited:
Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency. However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets. Read full review Pros Ease of implementation of our UCS-X Platforms Ease of Management Cross visibility to our Data Center Infrastructure (Network, Storage, Compute) Ability to Automate our configurations Ability to create profiles for better consistency and standardization Read full review Software inventory. Patch deployment. Patch review. Read full review Cons Interface is quite slow Interface tree (navigating between server, profile, blade, chassis, FI, etc) is counterintuitive and needs more links in the tree Deploying minor changes takes much longer than in UCSM or UCSC Read full review The patching function is difficult for RedHat Linux servers, and can be improved. The site configuration and access control appears to be cumbersome. Read full review Likelihood to Renew We use it every single day and love the ease of it and the integration of all our servers
Read full review Usability Usability of Cisco Intersight is highly dependent on the licensing purchased. The default (free) license level provides a lot of value for the minimal amount of effort to implement. The paid license levels provide additional features (detailed inventory, configuration management and deployment, etc.)
Read full review Support Rating Support for this platform is unmatched. I've used only a couple of other platforms, honestly, but Cisco Intersight's support system really works, and they do a great job. Any issue I've had was solved in a timely manner with a polite representative who cared about helping me and not just plainly reading off of a script that doesn't actually help. I rate it well.
Read full review Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
Read full review Alternatives Considered I personally think that Cisco Intersight Infrastructure Service is at the top of its class when it comes to managing data center hardware. The cloud-connected design feels very modern and easy to use. The mobile app is something I wouldn't expect to get in a server management tool. The way it can update, monitor, and manage our servers is very nice. Overall, we are very happy with it.
Read full review We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
Read full review Return on Investment It is positive for a few people being able to manage a lot of hardware It does put the management in the cloud, which some could argue is a security vulnerability. It is difficult to move hardware from Intersign managed to standalone. Read full review When there is a need to patch a Windows System it has worked Read full review ScreenShots