What users are saying about
Cisco Jabber
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Top Rated
424 Ratings
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Based on 424 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 12 reviews and ratings
Feature Set Ratings
- Nifty ranks higher in 1 feature set: Project Management
Project Management
6.5
Cisco Jabber
65%
9.7
Nifty
97%
Nifty ranks higher in 14/16 features
Nifty ranks higher in 14/16 features
Task Management
7.2
72%
67 Ratings
9.3
93%
3 Ratings
Gantt Charts
5.7
57%
10 Ratings
10.0
100%
3 Ratings
Scheduling
7.1
71%
75 Ratings
10.0
100%
3 Ratings
Workflow Automation
6.0
60%
17 Ratings
9.6
96%
3 Ratings
Mobile Access
8.1
81%
117 Ratings
10.0
100%
3 Ratings
Search
7.2
72%
107 Ratings
N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings
N/A
0 Ratings
Resource Management
N/A
0 Ratings
9.6
96%
3 Ratings
Team Collaboration
N/A
0 Ratings
10.0
100%
3 Ratings
Support for Agile Methodology
N/A
0 Ratings
10.0
100%
1 Rating
Support for Waterfall Methodology
N/A
0 Ratings
10.0
100%
3 Ratings
Document Management
N/A
0 Ratings
9.6
96%
3 Ratings
Email integration
N/A
0 Ratings
10.0
100%
2 Ratings
Timesheet Tracking
N/A
0 Ratings
8.7
87%
3 Ratings
Change request and Case Management
N/A
0 Ratings
9.0
90%
3 Ratings
Budget and Expense Management
N/A
0 Ratings
10.0
100%
2 Ratings
Communication
6.1
Cisco Jabber
61%
Nifty
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.5
85%
145 Ratings
N/A
0 Ratings
Notifications
8.3
83%
145 Ratings
N/A
0 Ratings
Discussions
7.6
76%
123 Ratings
N/A
0 Ratings
Surveys
5.0
50%
15 Ratings
N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings
N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings
N/A
0 Ratings
File Sharing & Management
6.6
Cisco Jabber
66%
Nifty
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
7.3
73%
67 Ratings
N/A
0 Ratings
Video files
6.7
67%
99 Ratings
N/A
0 Ratings
Audio files
7.5
75%
104 Ratings
N/A
0 Ratings
Document collaboration
7.2
72%
85 Ratings
N/A
0 Ratings
Access control
6.9
69%
31 Ratings
N/A
0 Ratings
Advanced security features
6.8
68%
33 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings
N/A
0 Ratings
Device sync
5.7
57%
22 Ratings
N/A
0 Ratings
Professional Services Automation
Cisco Jabber
Feature Set Not Supported
N/A
9.5
Nifty
95%
Nifty ranks higher in 2/2 features
Nifty ranks higher in 2/2 features
Quotes/estimates
N/A
0 Ratings
9.0
90%
2 Ratings
Project & financial reporting
N/A
0 Ratings
10.0
100%
2 Ratings
Attribute Ratings
- Nifty is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.1
Cisco Jabber
81%
153 Ratings
9.0
Nifty
90%
3 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings
Nifty
N/A
0 Ratings
Usability
9.0
Cisco Jabber
90%
8 Ratings
Nifty
N/A
0 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings
Nifty
N/A
0 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Nifty
I've found myself recommending Nifty to other business owners as well as for personal use. I've personally found it to be invaluable when it comes to:
- Daily / Weekly / Monthly / Quarterly recurring tasks
- Creating templates for company processes such as new product creation, marketing strategy, on-boarding, quarterly goals, content management
- Having forms zapped into a new task from multiple locations ensuring they're never overlooked
- Having clear milestones and timelines for projects
- Communicating on projects, tasks, and just in general
- Assigning different components of projects to different people
- Creating prior requirements that must be completed before completing the task
Founder
Naturally AshlieHealth, Wellness and Fitness, 1-10 employees
Pros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesNifty
- An overview of project timelines and milestones.
- One-on-one or group conversations.
- Tracking the status of projects and tasks.
Senior Talent Acquisition Specialist
Portland General ElectricUtilities, 1001-5000 employees
Cons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Nifty
- Time Expense could be improved since we cannot edit the previous/past time logs entered.
- Lacks expense management and Purchase order management functionality
- Newest product updates are not always stable and I had to reach Nifty's support team a couple of times in the past to fix the issues with new updates e.g. our document management and meeting integrations had to be re-authorized
Assistant Manager
DeloitteMarketing & Advertising, 5001-10,000 employees
Pricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Nifty
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$89/mo
Starting Price
—Nifty Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Nifty
No score
No answers yet
No answers on this topic
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Nifty
No score
No answers yet
No answers on this topic
Support Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Nifty
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Nifty
There's no comparison. Nifty does what all of these do all in one place (with the exception of Slack's community aspect with hashtagging - not sure if Nifty can do this, never tried)Nifty even has the ability to import directly from many other platforms - I've personally imported projects from Trello and Asana, saving tons of time in migration.
Founder
Naturally AshlieHealth, Wellness and Fitness, 1-10 employees
Return on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Nifty
- Consistent communications.
- Staying on project schedule.
- Aligned projects with business strategies.
Senior Talent Acquisition Specialist
Portland General ElectricUtilities, 1001-5000 employees