What users are saying about

Cisco Jabber vs Telynx

Cisco Jabber
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Top Rated
424 Ratings
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Telynx
7 Ratings

Cisco Jabber

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Top Rated
424 Ratings
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Score 8.1 out of 100

Based on 424 reviews and ratings

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Telynx

7 Ratings
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Score 8.6 out of 100

Based on 7 reviews and ratings

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    Telynx

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.1
    71%
    75 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    117 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    107 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Telynx

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    145 Ratings
    N/A
    0 Ratings

    Notifications

    8.3
    83%
    145 Ratings
    N/A
    0 Ratings

    Discussions

    7.6
    76%
    123 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.6

    Cisco Jabber

    66%

    Telynx

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.3
    73%
    67 Ratings
    N/A
    0 Ratings

    Video files

    6.7
    67%
    99 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    104 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.2
    72%
    85 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Telynx is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    153 Ratings
    8.6

    Telynx

    86%
    7 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings

    Telynx

    N/A
    0 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings

    Telynx

    N/A
    0 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings

    Telynx

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.

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    Mohammad Mashmoushi | TrustRadius Reviewer
    Mohammad Mashmoushi
    View all 153 answers on this topic

    Telynx

    Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.

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    Jonathan Aguiar | TrustRadius Reviewer
    Jonathan Aguiar
    View all 7 answers on this topic

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 153 answers on this topic

    Telynx

    • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
    • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
    • Telnyx Portal is pretty easy to navigate and manage the customized settings.
    • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.

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    Waseem Khan | TrustRadius Reviewer
    Waseem Khan
    View all 7 answers on this topic

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)

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    ozan guner | TrustRadius Reviewer
    ozan guner
    View all 153 answers on this topic

    Telynx

    • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
    • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
    • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.

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    Jonathan Aguiar | TrustRadius Reviewer
    Jonathan Aguiar
    View all 7 answers on this topic

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details
    —

    Telynx

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $2 per month

    Telynx Editions & Modules

    Edition
    Elastic SIP Trunking$0.0035 ($0.005)1
    Voice API$0.0022
    SMS API$0.00253
    Fax$0.00704
    Wireless$2.005
    Identity Services & Data$0.00156
    Networking$100.007
    Verify API$0.048
    1. origination (termination) per minute
    2. per minute
    3. per send (free to receive)
    4. per page
    5. per month
    6. per LRN lookup
    7. per month (starting price)
    8. per API call
    Additional Pricing Details
    Telnyx offers even more competitive pricing with discounts as you scale. Contact our sales team for additional info.

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.

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    Siddharth Goyal | TrustRadius Reviewer
    Siddharth Goyal
    View all 6 answers on this topic

    Telynx

    No score
    No answers yet
    No answers on this topic

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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    Kaitlin Tucker | TrustRadius Reviewer
    Kaitlin Tucker
    View all 8 answers on this topic

    Telynx

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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    Debbie Johnson | TrustRadius Reviewer
    Debbie Johnson
    View all 24 answers on this topic

    Telynx

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

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    Jian Groenewald | TrustRadius Reviewer
    Jian Groenewald
    View all 153 answers on this topic

    Telynx

    Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way

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    Joan Leon | TrustRadius Reviewer
    Joan Leon
    View all 7 answers on this topic

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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    Eric Taylor | TrustRadius Reviewer
    Eric Taylor
    View all 153 answers on this topic

    Telynx

    • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.

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    Waseem Khan | TrustRadius Reviewer
    Waseem Khan
    View all 7 answers on this topic

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