137 Ratings
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Score 9 out of 100
299 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

Regardless of everything, no one can argue that the CUCM is among the best, especially when you’re using Cisco Phones. So, unless you’re on a very tight budget or have multi-vendor phones, don’t go for 3rd party systems, as they lack the simplicity of configuration that is built-in within the CUCM. Having everything within the Cisco ecosystem will exponentially lower the time required from IT to configure and manage.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
Erik Ralston | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.8
Microsoft Yammer
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.2
Microsoft Yammer
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
Microsoft Yammer
User templates
Cisco Unified Communications Manager (Call Manager)
8.6
Microsoft Yammer
Call reports
Cisco Unified Communications Manager (Call Manager)
6.5
Microsoft Yammer
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
Microsoft Yammer

Call Management

Cisco Unified Communications Manager (Call Manager)
7.7
Microsoft Yammer
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.8
Microsoft Yammer
Call recording
Cisco Unified Communications Manager (Call Manager)
6.8
Microsoft Yammer
Call park
Cisco Unified Communications Manager (Call Manager)
8.8
Microsoft Yammer
Call screening
Cisco Unified Communications Manager (Call Manager)
6.7
Microsoft Yammer
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
Microsoft Yammer

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
7.9
Microsoft Yammer
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.9
Microsoft Yammer
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
7.8
Microsoft Yammer
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.1
Microsoft Yammer
Instant messaging
Cisco Unified Communications Manager (Call Manager)
7.8
Microsoft Yammer

Mobile apps

Cisco Unified Communications Manager (Call Manager)
7.9
Microsoft Yammer
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
7.9
Microsoft Yammer
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
7.8
Microsoft Yammer

Project Management

Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
3.7
Task Management
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
3.4
Gantt Charts
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
2.2
Scheduling
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
2.9
Workflow Automation
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
3.1
Mobile Access
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
5.4
Search
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
5.5
Visual planning tools
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
3.5

Communication

Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
6.3
Chat
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
9.5
Notifications
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
8.7
Discussions
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
8.7
Surveys
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
7.7
Internal knowledgebase
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
5.1
Integrates with GoToMeeting
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
3.3
Integrates with Gmail and Google Hangouts
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
2.5
Integrates with Outlook
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
4.5

File Sharing & Management

Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
5.1
Versioning
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
7.1
Video files
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
8.0
Audio files
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
7.8
Document collaboration
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
5.0
Access control
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
4.4
Advanced security features
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
3.8
Integrates with Google Drive
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
1.8
Device sync
Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
3.1

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
  • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
Marcos Sola | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

Microsoft Yammer

  • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
  • Yammer's design leaves something to be desired. Document editing is not great.
  • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
Kyle Legg | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Vivian Thacker | TrustRadius Reviewer

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 5.7
Based on 3 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta | TrustRadius Reviewer

Reliability and Availability

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
Very available
Danielle Brigida | TrustRadius Reviewer

Performance

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 9.0
Based on 1 answer
It's a simple product but it does provide value.
Danielle Brigida | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 7.0
Based on 14 answers
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Nikhil George | TrustRadius Reviewer

Online Training

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
We organically implemented the product
Danielle Brigida | TrustRadius Reviewer

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
  • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
  • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
  • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
  • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
Joakim Berg | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
9.1
Microsoft Yammer
7.9

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
Microsoft Yammer
6.9

Usability

Cisco Unified Communications Manager (Call Manager)
5.7
Microsoft Yammer
9.0

Reliability and Availability

Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
8.0

Performance

Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
9.0

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
Microsoft Yammer
7.0

Online Training

Cisco Unified Communications Manager (Call Manager)
Microsoft Yammer
8.0

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
Microsoft Yammer
8.0

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