153 Ratings
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Score 8.9 out of 100
329 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Cloud PBX

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.7
    77%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.2
    72%
    28 Ratings
    N/A
    0 Ratings

    User templates

    8.7
    87%
    37 Ratings
    N/A
    0 Ratings

    Call reports

    7.2
    72%
    36 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    37 Ratings
    N/A
    0 Ratings

    Call Management

    7.7

    Cisco Unified Communications Manager (Call Manager)

    77%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.7
    87%
    36 Ratings
    N/A
    0 Ratings

    Call screening

    6.7
    67%
    33 Ratings
    N/A
    0 Ratings

    Message alerts

    7.9
    79%
    37 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    Cisco Unified Communications Manager (Call Manager)

    83%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    9.0
    90%
    28 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    38 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.8
    78%
    15 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.1
    81%
    18 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.2

    Cisco Unified Communications Manager (Call Manager)

    82%

    Microsoft Yammer

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    8.1
    81%
    24 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.2
    82%
    22 Ratings
    N/A
    0 Ratings

    Project Management

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    6.8

    Microsoft Yammer

    68%
    Microsoft Yammer ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.1
    71%
    26 Ratings

    Gantt Charts

    N/A
    0 Ratings
    6.7
    67%
    13 Ratings

    Scheduling

    N/A
    0 Ratings
    6.7
    67%
    18 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.7
    67%
    20 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.3
    63%
    39 Ratings

    Search

    N/A
    0 Ratings
    7.1
    71%
    38 Ratings

    Visual planning tools

    N/A
    0 Ratings
    6.7
    67%
    22 Ratings

    Communication

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    7.4

    Microsoft Yammer

    74%
    Microsoft Yammer ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    7.8
    78%
    40 Ratings

    Notifications

    N/A
    0 Ratings
    8.3
    83%
    44 Ratings

    Discussions

    N/A
    0 Ratings
    8.2
    82%
    43 Ratings

    Surveys

    N/A
    0 Ratings
    8.2
    82%
    34 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.5
    75%
    33 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    6.5
    65%
    14 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    5.5
    55%
    13 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.3
    73%
    33 Ratings

    File Sharing & Management

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    7.6

    Microsoft Yammer

    76%
    Microsoft Yammer ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.0
    70%
    26 Ratings

    Video files

    N/A
    0 Ratings
    8.3
    83%
    32 Ratings

    Audio files

    N/A
    0 Ratings
    8.3
    83%
    30 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.2
    82%
    31 Ratings

    Access control

    N/A
    0 Ratings
    6.7
    67%
    31 Ratings

    Advanced security features

    N/A
    0 Ratings
    7.1
    71%
    27 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    6.7
    67%
    14 Ratings

    Device sync

    N/A
    0 Ratings
    8.2
    82%
    25 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating
    • Microsoft Yammer is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.5

    Cisco Unified Communications Manager (Call Manager)

    85%
    43 Ratings
    7.1

    Microsoft Yammer

    71%
    54 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating
    6.9

    Microsoft Yammer

    69%
    10 Ratings

    Usability

    7.4

    Cisco Unified Communications Manager (Call Manager)

    74%
    4 Ratings
    9.0

    Microsoft Yammer

    90%
    3 Ratings

    Availability

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    8.0

    Microsoft Yammer

    80%
    2 Ratings

    Performance

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    9.0

    Microsoft Yammer

    90%
    2 Ratings

    Support Rating

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    27 Ratings
    7.0

    Microsoft Yammer

    70%
    24 Ratings

    Online Training

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    7.0

    Microsoft Yammer

    70%
    2 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings
    8.0

    Microsoft Yammer

    80%
    2 Ratings

    Likelihood to Recommend

    Cisco

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    Read full review

    Microsoft

    Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos. As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos. At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
    Read full review

    Pros

    Cisco

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Read full review

    Microsoft

    • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
    • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
    Read full review

    Cons

    Cisco

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Read full review

    Microsoft

    • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
    • Yammer's design leaves something to be desired. Document editing is not great.
    • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
    Read full review

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    Starting Price

    Editions & Modules

    Cisco Unified Communications Manager (Call Manager) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Must contact sales team for pricing

      Microsoft Yammer

      Starting Price

      Editions & Modules

      Microsoft Yammer editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
        Read full review

        Microsoft

        Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
        Read full review

        Usability

        Cisco

        Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
        Read full review

        Microsoft

        Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
        Read full review

        Reliability and Availability

        Cisco

        No answers on this topic

        Microsoft

        Very available
        Read full review

        Performance

        Cisco

        No answers on this topic

        Microsoft

        It's a simple product but it does provide value.
        Read full review

        Support Rating

        Cisco

        CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
        Read full review

        Microsoft

        We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
        Read full review

        Online Training

        Cisco

        No answers on this topic

        Microsoft

        The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
        Read full review

        Implementation Rating

        Cisco

        This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
        Read full review

        Microsoft

        We organically implemented the product
        Read full review

        Alternatives Considered

        Cisco

        We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
        Read full review

        Microsoft

        Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
        Read full review

        Return on Investment

        Cisco

        • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
        • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
        • High Costs - the cost of both the license and the maintenance was much higher than other systems.
        Read full review

        Microsoft

        • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
        • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
        • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
        • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
        • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
        Read full review

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