What users are saying about
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78 Ratings
Top Rated
181 Ratings

Cisco Webex Calling

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78 Ratings
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Score 8.5 out of 100
Top Rated
181 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling works great for remote workers as the phone system lives in the cloud so is easily accessible to anyone with an internet connection without the need to create a VPN back into the corporate network. The PSTN access is via the corporate network which means it can still connect to other phone systems in the office as required.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice is well suited for most businesses I would think on a daily level, but not for a call center type atmosphere. When you have 50 to 100 callers using it and will typical call center attendance issues, paying their per user fee doesn't make sense. If I were a sole proprietor or just a few employees I would use this program above all other and would highly recommend it. But I would not recommend for a call center.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Google Voice
7.7
Hosted PBX
Cisco Webex Calling
8.5
Google Voice
7.8
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Google Voice
7.4
User templates
Cisco Webex Calling
8.6
Google Voice
7.1
Call reports
Cisco Webex Calling
8.9
Google Voice
7.7
Directory of employee names
Cisco Webex Calling
8.9
Google Voice
8.7

Call Management

Cisco Webex Calling
8.6
Google Voice
8.1
Answering rules
Cisco Webex Calling
8.6
Google Voice
7.6
Call recording
Cisco Webex Calling
9.1
Google Voice
8.3
Call park
Cisco Webex Calling
8.1
Google Voice
7.9
Call screening
Cisco Webex Calling
8.4
Google Voice
7.9
Message alerts
Cisco Webex Calling
8.6
Google Voice
8.7

VoIP system collaboration

Cisco Webex Calling
8.9
Google Voice
7.7
Video conferencing
Cisco Webex Calling
8.9
Google Voice
7.3
Audio conferencing
Cisco Webex Calling
9.0
Google Voice
8.0
Video screen sharing
Cisco Webex Calling
9.1
Google Voice
7.2
Instant messaging
Cisco Webex Calling
8.7
Google Voice
8.2

Mobile apps

Cisco Webex Calling
8.6
Google Voice
8.7
Mobile app for iOS
Cisco Webex Calling
8.8
Google Voice
8.8
Mobile app for Android
Cisco Webex Calling
8.4
Google Voice
8.6

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.2
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice 7.1
Based on 44 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 10.0
Based on 3 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

Cisco Webex Calling has all the features we need. It has this delightful user experience. Very easy to set up. Amazing quality of support. Audio and video quality that it gives are superb. Desk-to-desk calls are pretty good and clear. Integration with other softwares is also very easy and approachable.
Anonymous | TrustRadius Reviewer

Google Voice

Our old phone service was extremely traditional and under utilized. While we didn't select Google Voice in the end, we are still in search of a phone service that will meet our needs and company communication protocol. Our old phone service was very expensive compared to Google Voice. One of it's main features was video calling which seems irrelevant in today's age with easy access to Zoom.
Kyle Moninger | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Google Voice

  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Sam Shearin | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Calling Editions & Modules

Additional Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice Editions & Modules

Edition
Starter$101
Standard$201
Premier$301
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.8
Google Voice
8.5

Likelihood to Renew

Cisco Webex Calling
Google Voice
9.2

Usability

Cisco Webex Calling
8.2
Google Voice
8.9

Support Rating

Cisco Webex Calling
7.6
Google Voice
7.1

Implementation Rating

Cisco Webex Calling
Google Voice
10.0

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