What users are saying about
80 Ratings
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Score 8.5 out of 100
16 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a great alternative for anyone using any on premise solution. There is even more to be gained and money to be saved if your company has more than one location with phone services or servers. I can see Cisco Webex Calling not being useful if your company is currently using and are happy with RingCentral or another cloud calling solution.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Sangoma Asterisk
Hosted PBX
Cisco Webex Calling
8.5
Sangoma Asterisk
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Sangoma Asterisk
User templates
Cisco Webex Calling
8.6
Sangoma Asterisk
Call reports
Cisco Webex Calling
8.9
Sangoma Asterisk
Directory of employee names
Cisco Webex Calling
8.9
Sangoma Asterisk

Call Management

Cisco Webex Calling
8.6
Sangoma Asterisk
Answering rules
Cisco Webex Calling
8.6
Sangoma Asterisk
Call recording
Cisco Webex Calling
9.1
Sangoma Asterisk
Call park
Cisco Webex Calling
8.1
Sangoma Asterisk
Call screening
Cisco Webex Calling
8.4
Sangoma Asterisk
Message alerts
Cisco Webex Calling
8.6
Sangoma Asterisk

VoIP system collaboration

Cisco Webex Calling
8.9
Sangoma Asterisk
Video conferencing
Cisco Webex Calling
8.9
Sangoma Asterisk
Audio conferencing
Cisco Webex Calling
9.0
Sangoma Asterisk
Video screen sharing
Cisco Webex Calling
9.1
Sangoma Asterisk
Instant messaging
Cisco Webex Calling
8.7
Sangoma Asterisk

Mobile apps

Cisco Webex Calling
8.6
Sangoma Asterisk
Mobile app for iOS
Cisco Webex Calling
8.8
Sangoma Asterisk
Mobile app for Android
Cisco Webex Calling
8.4
Sangoma Asterisk

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

  • Call forwarding that I can trust stays on even if my phone "refreshes."
  • Ability to setup various call rules and save them to use as needed.
Lisa Burns | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Sangoma Asterisk

  • Documentation is scarce, so you have to learn by trial and error.
  • Not cloud-based, and there's no mobile app.
  • The ability to email voicemail messages would be great.
Brian Duffy | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

Sangoma Asterisk 8.0
Based on 2 answers
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
Lisa Burns | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. The future integration between Webex Teams and Webex Calling will also be beneficial, although I think similar integration between Webex Teams and CUCM is also possible.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
Luca Campanelli | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sangoma Asterisk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.8
Sangoma Asterisk
9.1

Usability

Cisco Webex Calling
8.2
Sangoma Asterisk

Support Rating

Cisco Webex Calling
7.6
Sangoma Asterisk
8.0

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