What users are saying about
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43 Ratings

Webex Contact Center

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43 Ratings
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Score 9.4 out of 100
2 Ratings
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Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    9.1

    Webex Contact Center

    91%

    Cloud Call Center

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 13/13 features

    Agent dashboard

    9.5
    95%
    13 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Outbound response

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Warm transfer

    9.6
    96%
    13 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.6
    86%
    9 Ratings
    N/A
    0 Ratings

    Interactive voice response

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    REST APIs

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    Call scripts

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Call tracking

    9.1
    91%
    12 Ratings
    N/A
    0 Ratings

    Multichannel integration

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.3

    Webex Contact Center

    93%

    Cloud Call Center

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 9/9 features

    Inbound call routing

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.3
    93%
    12 Ratings
    N/A
    0 Ratings

    Recording

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Quality management

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    Call analytics

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.4
    84%
    12 Ratings
    N/A
    0 Ratings

    Live reporting

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.7
    87%
    11 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    Webex Contact Center

    96%
    13 Ratings
    9.0

    Cloud Call Center

    90%
    1 Rating

    Likelihood to Recommend

    Webex Contact Center

    It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
    Ericson Aragoza | TrustRadius Reviewer

    Cloud Call Center

    Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
    Rolf Kramer | TrustRadius Reviewer

    Pros

    Webex Contact Center

    • Simple and easy to use dashboard
    • Auto generation of transcripts
    • AI supporting the operator as a virtual assistant
    • Well suited for a large number of user
    • Customer support
    Anonymous | TrustRadius Reviewer

    Cloud Call Center

    • Ease of Use
    • Softphones
    • Integration to other applications
    Rolf Kramer | TrustRadius Reviewer

    Cons

    Webex Contact Center

    • The chat space could be improved within the call rooms to be able to share quick writings.
    • In international calls there are usually failures, especially audio.
    • Being able to have an unlimited number of users at the same time in basic rooms.
    J. Eduardo Medina Corona | TrustRadius Reviewer

    Cloud Call Center

    • Softphone UI
    • Ring options
    • Sound integration
    Rolf Kramer | TrustRadius Reviewer

    Pricing Details

    Webex Contact Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cloud Call Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Alternatives Considered

    Webex Contact Center

    Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
    Anonymous | TrustRadius Reviewer

    Cloud Call Center

    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Rolf Kramer | TrustRadius Reviewer

    Return on Investment

    Webex Contact Center

    • It doesn't take a lot of investment to train new Webex users.
    • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
    • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
    J. Eduardo Medina Corona | TrustRadius Reviewer

    Cloud Call Center

    • No physical assets (handsets)
    • Reporting Integration
    • Click to dial functionality
    Rolf Kramer | TrustRadius Reviewer

    Add comparison