What users are saying about
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Top Rated
268 Ratings
88 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
88 Ratings
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Score 9 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

ClickUp

By organizing projects by a hierarchic approach, ClickUp takes out confusion and lets the project managers structure projects from scratch by assigning tasks to team members and setting of goals to help teams understand what they are aiming for and the strategies they will use to be able to accomplish those goals.
Mahmoud Farag | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
ClickUp
8.7
Task Management
Webex (formerly Webex Teams)
7.6
ClickUp
9.6
Gantt Charts
Webex (formerly Webex Teams)
7.2
ClickUp
8.3
Scheduling
Webex (formerly Webex Teams)
7.6
ClickUp
9.0
Workflow Automation
Webex (formerly Webex Teams)
7.1
ClickUp
8.5
Mobile Access
Webex (formerly Webex Teams)
9.1
ClickUp
8.5
Search
Webex (formerly Webex Teams)
8.1
ClickUp
Visual planning tools
Webex (formerly Webex Teams)
6.9
ClickUp
Resource Management
Webex (formerly Webex Teams)
ClickUp
9.5
Team Collaboration
Webex (formerly Webex Teams)
ClickUp
9.2
Support for Agile Methodology
Webex (formerly Webex Teams)
ClickUp
8.8
Support for Waterfall Methodology
Webex (formerly Webex Teams)
ClickUp
8.3
Document Management
Webex (formerly Webex Teams)
ClickUp
8.5
Email integration
Webex (formerly Webex Teams)
ClickUp
8.0
Timesheet Tracking
Webex (formerly Webex Teams)
ClickUp
8.1

Communication

Webex (formerly Webex Teams)
7.8
ClickUp
Chat
Webex (formerly Webex Teams)
9.1
ClickUp
Notifications
Webex (formerly Webex Teams)
9.2
ClickUp
Discussions
Webex (formerly Webex Teams)
8.8
ClickUp
Surveys
Webex (formerly Webex Teams)
7.6
ClickUp
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
ClickUp
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
ClickUp
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
ClickUp
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
ClickUp

File Sharing & Management

Webex (formerly Webex Teams)
7.9
ClickUp
Versioning
Webex (formerly Webex Teams)
7.5
ClickUp
Video files
Webex (formerly Webex Teams)
8.6
ClickUp
Audio files
Webex (formerly Webex Teams)
8.9
ClickUp
Document collaboration
Webex (formerly Webex Teams)
7.2
ClickUp
Access control
Webex (formerly Webex Teams)
7.7
ClickUp
Advanced security features
Webex (formerly Webex Teams)
8.2
ClickUp
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
ClickUp
Device sync
Webex (formerly Webex Teams)
8.7
ClickUp

Professional Services Automation

Webex (formerly Webex Teams)
ClickUp
8.5
Project & financial reporting
Webex (formerly Webex Teams)
ClickUp
8.5

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

ClickUp

  • This software organizes and categorizes different projects in an excellent manner. It allows color-coding of different categories of a project as main headers with subtasks underneath
  • It allows sorting and filtration of tasks with priority. This enables the project team to work on urgent tasks first
  • It supports mass editing of projects. This is achieved through the selection of multiple project lines, changing their due date, setting their priority and performing other modifications at the same time
Judy Hellen | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

ClickUp

  • List Templates - They have list templates, but the due dates get all mixed up whenever you use them. Right now you have to set specific dates and when you create the list using the template, you just set the first start date and all the other dates get moved according to that first date. However, usually I care more about the LAST due date, not the first. Also, they don't skip weekends or anything. I wish there was a way to set the due dates as "Day 1, Day 2" etc. and to have them skip weekends when they are created.
  • Sharing Settings - They've kind of fixed this but before you could only control privacy access on the space level. Now you can set it on anything, however, there isn't a way to share lists, projects, or tasks with clients without them creating a login. They are planning to have this fixed soon though
  • Documents and Files - You can easily attach files to tasks or lists, which is great. I would like it if you could also have an area where you could have files that pertain to the whole project, or the whole space, without having to be put in a specific list or task.
McKay Salisbury | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

ClickUp

ClickUp 9.0
Based on 1 answer
We are pleased with using ClickUp and it's cost effectiveness. We are very likely to stick with ClickUp.
Ravinder Gupta | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

ClickUp

ClickUp 9.0
Based on 6 answers
With previous tools we used, we had to conduct a fairly extensive onboarding process with any new employees we hired. ClickUp is so simple to use that we really only need a 30-minute meeting to show new employees how to use it and they're off to the races. The drag/drop function is nearly universal which makes it extremely easy to move things around and stay organized.
Brittany Bartoli | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

ClickUp

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

ClickUp

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

ClickUp

ClickUp 9.1
Based on 53 answers
ClickUp provides all the support you need over email. The customer service is excellent. I didn't interact with the support team too much as there was rarely an issue that I needed help with. However, when I did need help they were excellent.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

ClickUp

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

ClickUp

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

ClickUp

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

ClickUp

We looked at numerous options during the procurement stage, but in the end opted for ClickUp. The tools are very similar, but a big thing for me and the team as the ClickUp UI which felt much more fluid and user friendly versus some of the others.
ClickUp also offers multiple user and educational discounts which of course makes it compelling:)
Gareth Beer | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

ClickUp

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

ClickUp

  • We have recurring tasks for checking the PPC of a client. His sales volume was a little over $45,000/month. Now, their sales volume is up to $100,000.
  • Our graphic designer is able to upload photos into tasks and ClickUp makes it easy to download those and upload them to the listing. It completely changes conversion rates for these products for the better.
Jordan Matthews | TrustRadius Reviewer

Screenshots

Webex (formerly Webex Teams)

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

ClickUp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ClickUp Editions & Modules

Edition
Free$0.00
Unlimited$9.00 ($5.00)2
Business$19.00 ($9.00)2
Enterprise$29.00 ($17.00)2
  1. per member per month (annual contract pricing)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
ClickUp
9.1

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
ClickUp
9.0

Usability

Webex (formerly Webex Teams)
9.1
ClickUp
9.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
ClickUp

Performance

Webex (formerly Webex Teams)
9.0
ClickUp

Support Rating

Webex (formerly Webex Teams)
8.3
ClickUp
9.1

In-Person Training

Webex (formerly Webex Teams)
9.0
ClickUp

Online Training

Webex (formerly Webex Teams)
8.0
ClickUp

Implementation Rating

Webex (formerly Webex Teams)
8.5
ClickUp

Scalability

Webex (formerly Webex Teams)
10.0
ClickUp

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