Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.
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Khoros Care
Score 7.9 out of 10
Enterprise companies (1,001+ employees)
Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…
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Pricing
Clarabridge (discontinued)
Khoros Care
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clarabridge (discontinued)
Khoros Care
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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Pricing is variable based on the needs of the customer.
Hootsuite is less suited for a bigger team. Dimelo and Clarabridge are pretty similar for day to day operations. Clarabridge has great analytics but Khoros Care is one of the fastest at integrating new channels and has a clearer long term vision.
We adopted Khoros in its early beginnings, after being tied to Radian6 for customer engagement-- and while we still utilize Radian6 for certain reports, I couldn't imagine going back to that platform to interact with customers. As stated, Khoros has become our primary …