What users are saying about
20 Ratings
2 Ratings
20 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 7.2 out of 100

Feature Set Ratings

  • ClearCare ranks higher in 4 feature sets: Billing and Claims Management, Patient Scheduling, Electronic Medical Records, Workflow and Scale
  • Therap Electronic Health Records (EHR) ranks higher in 1 feature set: Medical Security and Privacy

Billing and Claims Management

8.4

ClearCare

84%
8.0

Therap

80%
ClearCare ranks higher in 4/5 features

Real-time eligibility verification

8.0
80%
4 Ratings
N/A
0 Ratings

Claims management

6.9
69%
3 Ratings
8.0
80%
1 Rating

Coding

10.0
100%
5 Ratings
8.0
80%
1 Rating

Patient billing

9.0
90%
10 Ratings
8.0
80%
1 Rating

Financial Reporting

8.1
81%
9 Ratings
8.0
80%
1 Rating

Patient Scheduling

9.1

ClearCare

91%
4.5

Therap

45%
ClearCare ranks higher in 5/5 features

Rule-based scheduling

9.0
90%
7 Ratings
8.0
80%
1 Rating

Automated appointment reminders

9.0
90%
8 Ratings
2.0
20%
1 Rating

Automated patient check-in

9.0
90%
4 Ratings
N/A
0 Ratings

Multi-location support

9.2
92%
5 Ratings
4.0
40%
1 Rating

Calendar interface

9.0
90%
7 Ratings
4.0
40%
1 Rating

Electronic Medical Records

8.6

ClearCare

86%
6.0

Therap

60%
ClearCare ranks higher in 10/10 features

Charting / document management

9.0
90%
10 Ratings
7.0
70%
1 Rating

Templates

7.9
79%
7 Ratings
7.0
70%
1 Rating

Patient portal

9.0
90%
6 Ratings
8.0
80%
1 Rating

Mobile/tablet support

8.8
88%
9 Ratings
5.0
50%
1 Rating

Fax integration

9.0
90%
1 Rating
N/A
0 Ratings

Integration with other EMR and PM systems

9.0
90%
1 Rating
N/A
0 Ratings

Workflow automation

8.0
80%
4 Ratings
4.0
40%
1 Rating

Speech recognition

9.0
90%
1 Rating
8.0
80%
1 Rating

Customization

7.0
70%
5 Ratings
4.0
40%
1 Rating

E-prescribing

9.0
90%
1 Rating
5.0
50%
1 Rating

Medical Security and Privacy

7.2

ClearCare

72%
10.0

Therap

100%
Therap Electronic Health Records (EHR) ranks higher in 3/4 features

HIPAA compliance

8.9
89%
15 Ratings
10.0
100%
1 Rating

Role-based permission levels

9.0
90%
10 Ratings
10.0
100%
1 Rating

Data backups and redundancy

9.0
90%
4 Ratings
10.0
100%
1 Rating

Local mode / networking failsafe

2.1
21%
3 Ratings
N/A
0 Ratings

Workflow and Scale

8.7

ClearCare

87%
6.0

Therap

60%
ClearCare ranks higher in 3/3 features

Task tracking

9.0
90%
10 Ratings
8.0
80%
1 Rating

Specialty-specific workflows

8.0
80%
4 Ratings
5.0
50%
1 Rating

Multi-office / multi-physician capabilities

9.0
90%
2 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • ClearCare is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ClearCare

90%
11 Ratings
6.0

Therap

60%
1 Rating

Usability

9.0

ClearCare

90%
1 Rating

Therap

N/A
0 Ratings

Support Rating

6.0

ClearCare

60%
4 Ratings

Therap

N/A
0 Ratings

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

Therap

Therap is best used by persons who primarily work on a computer. This would include administrative work and supervisors or direct care staff who work in a group environment and enter documentation on the computer. While there is minimal room to adjust any of the forms to reflect agency specific documentation, the form templates themselves offer flexibility within the template. The exception being that whatever standard one uses for measurement must be carried out throughout the form to which the measurement standard is attached. Much of the documentation entered into the system must occur in the browser making access through a mobile devise cumbersome. The daily documentation (ISP Programs, T-logs and MARS) are available on the mobile app itself and is pretty straight forward. In this regard persons who work in the field including any supervisory staff in the field can enter documentation easily on this app. There are significant limitations though in that there is no ability to save a return to a form and the default time out is 30 minutes.
Pros: EVV, all inclusive EHR including plans, documentation, forms, MAR and more, excellent reports to capture data across all documents, Ability to export reports by PDF and Excel, provides good training, feedback, and communicates disruptions to the system as well as a walk through of updates made to the system.
Cons: browser access is not mobile friendly, scheduling is cumbersome, inability to save as you go, inability to create plans for the same service year for multiple services, no time out warning on the mobile app.
Gail Dutchess | TrustRadius Reviewer

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

Therap

  • Therap has some very nice reports to track billing, documentation, end user activities, and much more!
  • Therap did not disappoint in a smooth EVV process.
  • Therap's billing is program works quite well.
  • The alerting system works very well particularly for alerting T-log entries (we use this for our incident reporting)
  • To be fair, they have a number of documentation tools that are very helpful (seizure logs, food diary, medical appointments and so much more) on the browser version of the program.
Gail Dutchess | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

Therap

  • We provide a number of services to the same individual. VA requires a separate plan (ISP) for each service. Therap only allows one plan that covers a specific date and will not permit overlap.
  • Because we provide supplemental services, most of our employees are field workers and rely on a table to access the record and enter documentation. the mobile app is very limited in what the user can document (T-Logs, MARs, and ISP Data). The browser version is far to cumbersome to use on a tablet and only the browser version contains some of the other useful documentation tools.
  • Employees cannot save and return to data that has been entered. It must be completed in one setting before timing out.
  • The mobile app times out in 30 minutes without warning creating issues with documentation not being saved.
  • Scheduling is a nightmare. It is cumbersome and difficult to navigate. It does not seamlessly roll schedules over. It is also impossible for management to adjust schedules when away from a computer as the browser version (required to change schedules) is not mobile friendly and difficult to navigate on a phone or tablet.
  • There is no measure available to prevent 'clocking out" before documentation is entered. This can create a logistical and time consuming processes to reconcile the billing and pay.
Gail Dutchess | TrustRadius Reviewer

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Therap

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

Therap

No score
No answers yet
No answers on this topic

Support Rating

ClearCare

ClearCare 6.0
Based on 4 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

Therap

No score
No answers yet
No answers on this topic

Alternatives Considered

ClearCare

This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
Tiffany Amico | TrustRadius Reviewer

Therap

The products that we have researched and used int he past are not listed as available options.
Lauris Online - completely customizable EHR system based on templates the agency uses. The process is cumbersome though in that each form has to be submitted to production with a wait time to go live up to 6 weeks. This can be challenging to business who have the ability to work on the fly and correct forms as they see fit. The reports are also challenging.
MITC - Capriccio Elite, LLC currently uses this program to supplement the pieces of Therap that do not work for us. This include a robust workforce management program (times sheet, clock in and out, documentation with ability to save, a number of alerts letting management know of no shows or late arrivals, completely mobile friendly, prohibits clocking out until documentation is complete, ease of use for administrators to make changes on a computer or mobile device.
Gail Dutchess | TrustRadius Reviewer

Return on Investment

ClearCare

  • I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
Anonymous | TrustRadius Reviewer

Therap

  • The cost of the program is fantastic and doable for start up business to large operations
  • Because of the price, it is easy to ignore Therap's deficits so long as there are other options available to fill in the gaps
  • ROI on the time (= money) it takes to reenter information due to unannounced time outs creates dissatisfaction with the workforce and additional administrative time to walk through it
  • ROI on time (= money) it takes to assure there is a match between clocking in and out and time entered on the billable documentation is pretty substantial. An agency can easily find itself under billing or over paying staff.
Gail Dutchess | TrustRadius Reviewer

Screenshots

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