ClickDesk vs. HappyFox Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickDesk
Score 6.3 out of 10
N/A
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
$16.99
per month
HappyFox Help Desk
Score 9.0 out of 10
N/A
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.
$29
per user/per month
Pricing
ClickDeskHappyFox Help Desk
Editions & Modules
No answers on this topic
Mighty
$29
per user/per month
Fantastic
$49
per user/per month
Enterprise
$69
per user/per month
Enterprise Plus
$89
per user/per month
Offerings
Pricing Offerings
ClickDeskHappyFox Help Desk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ClickDeskHappyFox Help Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ClickDesk
-
Ratings
HappyFox Help Desk
9.6
5 Ratings
16% above category average
Organize and prioritize service tickets00 Ratings10.05 Ratings
Expert directory00 Ratings9.03 Ratings
Subscription-based notifications00 Ratings10.04 Ratings
ITSM collaboration and documentation00 Ratings9.24 Ratings
Ticket creation and submission00 Ratings10.05 Ratings
Ticket response00 Ratings9.65 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
ClickDesk
-
Ratings
HappyFox Help Desk
9.1
5 Ratings
11% above category average
External knowledge base00 Ratings9.24 Ratings
Internal knowledge base00 Ratings9.04 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ClickDesk
-
Ratings
HappyFox Help Desk
9.2
3 Ratings
13% above category average
Customer portal00 Ratings9.53 Ratings
IVR00 Ratings8.52 Ratings
Social integration00 Ratings9.53 Ratings
Email support00 Ratings9.03 Ratings
Help Desk CRM integration00 Ratings9.53 Ratings
Best Alternatives
ClickDeskHappyFox Help Desk
Small Businesses
Olark
Olark
Score 8.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 9.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 9.9 out of 10
LiveChat
LiveChat
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClickDeskHappyFox Help Desk
Likelihood to Recommend
4.5
(6 ratings)
9.4
(6 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ClickDeskHappyFox Help Desk
Likelihood to Recommend
ClickDesk
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
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Tenmiles Corporation
Happy Fox works well in companies that want a full look at all of their tickets in one place. It may be better suited to smaller companies who can check or double check their tickets and have the time to spare. For bigger companies, I think there are better, more robust solutions.
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Pros
ClickDesk
  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
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Tenmiles Corporation
  • Smart Rules - Easily create triggers that run based on a variety of criteria. This allows for easily moving tickets through our process. An awesome example is our manager's ability to assign tickets to technicians right from their email simply by responding to the ticket in a certain way. This prevents the opening of a web browser or the mobile app to complete basic functions. Removing one step from the process has already saved us countless hours.
  • Easy to use and clean interfaces all around. Whether it's the web interface, mobile web interface, or one of the mobile apps, HappyFox is all around intuitive. Plenty of things can be made to be updated in two or fewer clicks (Assigned to, due date, priority).
  • HappyFox allows our users to easily create tickets on behalf of customers. Any person who has previously contacted the Help Desk is stored as a contact and can be referenced again quickly.
  • While the portal they provide is basic, it can be quite heavily customized with color schemes and logos. Ours ended up looking better than almost anything else we host both internally and externally. It's clean, simple and provides an easy way for users to input a ticket.
  • Between the Smart Rules and SLAs it's easy to make sure every ticket gets the attention it deserves. Automatic reminders can be sent to technicians based on criteria. Reports can be run to ensure that service levels are being met. These two things alone have greatly increased the quality of service.
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Cons
ClickDesk
  • We believe ClickDesk has questionable business practices... be careful
  • ClickDesk charged us for services we did not use
  • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
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Tenmiles Corporation
  • There are a few features that I would hope to be standard that are not yet accessible. For instance, having different time zones isn't a choice, and clients aren't able to create their own reports, only staff can. So, my staff is required to run those reports for our clients.
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Likelihood to Renew
ClickDesk
No answers on this topic
Tenmiles Corporation
The way we have our implementation customized has allowed us to tailor the application to exactly how we would like to use it. We didn't have to change our procedures and fear the potential of poor adoption. Instead we customized the application to be used the way we already ran our help desk. From there on out we reaped the benefits of quicker resolutions, increased transparency, and much happier end users. After setting up Smart Rules, HappyFox does a lot of thinking for us. Tickets go where they need to go, close when they are supposed to close and even remind techs of inactivity. This removes the necessity for micromanagement, which is appreciated by our employees and managers alike
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Alternatives Considered
ClickDesk
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
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Tenmiles Corporation
HappyFox delivered a more cost effective solution and asset management had no limit. The main problem I saw with the various other services I demoed, was the up charges. The pricing seems manageable until you see that they charge for every 100 or so of this and 100 of that. HappyFox is truly a one-stop shop for us.
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Return on Investment
ClickDesk
  • Overall pricing is high
  • We can handle our customer's 24-hour basis with multiple agent accounts
  • It makes easier our business productivity
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Tenmiles Corporation
  • Through Email support, the company conducts a marketing plan, through sharing of catalogs.
  • Survey and feedback are conducted and attained from HappyFox.
  • HappyFox supports live chat, an easy way to perfect the satisfaction of clients.
Read full review
ScreenShots