What users are saying about

ClickDesk vs HelpCrunch

ClickDesk
8 Ratings
HelpCrunch
6 Ratings

ClickDesk

8 Ratings
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Score 6.7 out of 100

Based on 8 reviews and ratings

HelpCrunch

6 Ratings
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Score 7.8 out of 100

Based on 6 reviews and ratings

Likelihood to Recommend

ClickDesk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Anonymous | TrustRadius Reviewer
Verified User
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HelpCrunch

HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.

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Shahid Khan | TrustRadius Reviewer
Shahid Khan
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Pros

ClickDesk

  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.

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Akram Hasan Sharkar | TrustRadius Reviewer
Akram Hasan Sharkar
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HelpCrunch

  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions

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Alan Smith | TrustRadius Reviewer
Alan Smith
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Cons

ClickDesk

  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).

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Sazzad Hossain Sharkar | TrustRadius Reviewer
Sazzad Hossain Sharkar
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HelpCrunch

  • Knowledge base
  • Chat bot
  • More advanced helpdesk

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

ClickDesk

No score
No answers yet
No answers on this topic

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.

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Shahid Khan | TrustRadius Reviewer
Shahid Khan
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Alternatives Considered

ClickDesk

ClickDesk was good at what it did, but it doesn't have the holistic approach that Teams does. With Teams, you can not only chat and make calls, you can host webinars. You can see when people have read your messages to see if they are ignoring you or not. Screen sharing is a breeze and is easy to presentations with the audience. People can virtually raise their hands when they have a question. Also, it [is] easy to conduct polls from the audience in Teams.

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Anonymous | TrustRadius Reviewer
Verified User
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HelpCrunch

We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example. I also looked at the market leader - Intercom - who certainly provide a similar service however the price was much more expensive

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Alan Smith | TrustRadius Reviewer
Alan Smith
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Return on Investment

ClickDesk

  • We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
  • It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.

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Anonymous | TrustRadius Reviewer
Verified User
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HelpCrunch

  • Increased customer satisfaction
  • Increased number of leads
  • Decreased customer support costs

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

ClickDesk

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Pricing Details

ClickDesk

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

ClickDesk Editions & Modules

—
Additional Pricing Details
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HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$12.001
Premium - Live chat$21.001
Basic - Live chat+Emails$25.001
Premium - Live chat+Emails$43.001
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

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