ClickDesk vs HelpCrunch

Likelihood to Recommend

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Verified User

Engineer in Engineering

Building Materials Company, 1001-5000 employees

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Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.

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Verified User

Engineer in Information Technology

Financial Services Company, 10,001+ employees

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Pros

ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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Paul Christophle

SQL Developer/Data Analyst

CoopRetail, 10,001+ employees

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Fastest time to market - set up the application fast and easy.
The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

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Shahid Khan

Founder

Thriller LifeEvents Services, 1-10 employees

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Cons

We believe ClickDesk has questionable business practices... be careful
ClickDesk charged us for services we did not use
It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

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Verified User

General Manager in Customer Service

Sporting Goods Company, 11-50 employees

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Not found any so far

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Alan Smith

Owner & Operator

Time AssistantOutsourcing/Offshoring, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$16.99 per month

ClickDesk Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$12 per month

HelpCrunch Editions & Modules

Edition

Basic - Live chat	$12.00¹
Premium - Live chat	$21.00¹
Basic - Live chat+Emails	$25.00¹
Premium - Live chat+Emails	$43.00¹

per month

Additional Pricing Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

Support Rating

No score

No answers yet

No answers on this topic

HelpCrunch 10.0

Based on 2 answers

Always available, very knowledgeable, faster resolution.

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Shahid Khan

Founder

Thriller LifeEvents Services, 1-10 employees

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Alternatives Considered

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

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