What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 13 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 8 reviews and ratings
Attribute Ratings
- HelpCrunch is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.8
ClickDesk
58%
6 Ratings
8.0
HelpCrunch
80%
4 Ratings
Support Rating
ClickDesk
N/A
0 Ratings
10.0
HelpCrunch
100%
2 Ratings
Likelihood to Recommend
ClickDesk
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

Verified User
Engineer in Engineering
Building Materials Company, 1001-5000 employeesHelpCrunch
Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employeesPros
ClickDesk
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
SQL Developer/Data Analyst
CoopRetail, 10,001+ employees
HelpCrunch
- Fastest time to market - set up the application fast and easy.
- The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
- Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Founder
Thriller LifeEvents Services, 1-10 employees
Cons
ClickDesk
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

Verified User
General Manager in Customer Service
Sporting Goods Company, 11-50 employeesHelpCrunch
- Not found any so far
Owner & Operator
Time AssistantOutsourcing/Offshoring, 1-10 employees
Pricing Details
ClickDesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$16.99 per month
ClickDesk Editions & Modules
—
Additional Pricing Details
—HelpCrunch
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 per month
HelpCrunch Editions & Modules
Edition
Basic - Live chat | $12.001 |
---|---|
Premium - Live chat | $21.001 |
Basic - Live chat+Emails | $25.001 |
Premium - Live chat+Emails | $43.001 |
- per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.Support Rating
ClickDesk
No score
No answers yet
No answers on this topic
HelpCrunch
HelpCrunch 10.0
Based on 2 answers
Always available, very knowledgeable, faster resolution.
Founder
Thriller LifeEvents Services, 1-10 employees
Alternatives Considered
ClickDesk
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
CEO / Volunteer
Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees
HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

Verified User
Executive in Sales
Information Technology and Services Company, 1-10 employeesReturn on Investment
ClickDesk
- Overall pricing is high
- We can handle our customer's 24-hour basis with multiple agent accounts
- It makes easier our business productivity
Chief Operating Officer (C.O.O.)
Akhaura Info FoundationEducation Management, 11-50 employees
HelpCrunch
- Great price point.
- Effective self service platform.
- Good alerting solution.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employees