30 Ratings
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Score 3.7 out of 100
12 Ratings
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Score 2 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Wildfire by Google (Discontinued)

The transition to Google has been painful - key contacts are no longer available.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Wildfire by Google (Discontinued)
WYSIWYG email editor
ClickDimensions
5.3
Wildfire by Google (Discontinued)
Dynamic content
ClickDimensions
4.2
Wildfire by Google (Discontinued)
Ability to test dynamic content
ClickDimensions
4.6
Wildfire by Google (Discontinued)
Landing pages
ClickDimensions
2.7
Wildfire by Google (Discontinued)
A/B testing
ClickDimensions
4.9
Wildfire by Google (Discontinued)
Mobile optimization
ClickDimensions
4.5
Wildfire by Google (Discontinued)
Email deliverability reporting
ClickDimensions
2.7
Wildfire by Google (Discontinued)
List management
ClickDimensions
4.0
Wildfire by Google (Discontinued)
Triggered drip sequences
ClickDimensions
5.5
Wildfire by Google (Discontinued)

Lead Management

ClickDimensions
3.7
Wildfire by Google (Discontinued)
Lead nurturing
ClickDimensions
2.8
Wildfire by Google (Discontinued)
Lead scoring and grading
ClickDimensions
4.6
Wildfire by Google (Discontinued)
Data quality management
ClickDimensions
3.2
Wildfire by Google (Discontinued)
Automated sales alerts and tasks
ClickDimensions
4.1
Wildfire by Google (Discontinued)

Campaign Management

ClickDimensions
2.7
Wildfire by Google (Discontinued)
Calendaring
ClickDimensions
4.1
Wildfire by Google (Discontinued)
Event/webinar marketing
ClickDimensions
1.2
Wildfire by Google (Discontinued)

Social Media Marketing

ClickDimensions
5.6
Wildfire by Google (Discontinued)
Social sharing and campaigns
ClickDimensions
8.0
Wildfire by Google (Discontinued)
Social profile integration
ClickDimensions
3.2
Wildfire by Google (Discontinued)

Reporting & Analytics

ClickDimensions
2.9
Wildfire by Google (Discontinued)
Dashboards
ClickDimensions
2.4
Wildfire by Google (Discontinued)
Standard reports
ClickDimensions
2.4
Wildfire by Google (Discontinued)
Custom reports
ClickDimensions
3.9
Wildfire by Google (Discontinued)

Platform & Infrastructure

ClickDimensions
5.0
Wildfire by Google (Discontinued)
API
ClickDimensions
1.2
Wildfire by Google (Discontinued)
Role-based workflow & approvals
ClickDimensions
1.3
Wildfire by Google (Discontinued)
Customizability
ClickDimensions
5.3
Wildfire by Google (Discontinued)
Integration with Salesforce.com
ClickDimensions
7.0
Wildfire by Google (Discontinued)
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Wildfire by Google (Discontinued)
Integration with SugarCRM
ClickDimensions
8.0
Wildfire by Google (Discontinued)

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Wildfire by Google (Discontinued)

  • Facebook tab implementation. Allows you to easily create and produce functioning social tabs on your brands FB page.
  • Add voting, sweepstakes, poll functionality to your website. Easily implement these campaigns to increase user engagement and TOS.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Wildfire by Google (Discontinued)

  • More customization - Would like to have the ability to edit more without coding.
Ashley Pengilly | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Wildfire by Google (Discontinued)

Wildfire by Google (Discontinued) 7.9
Based on 3 answers
Our initial contract with Wildfire Whitelabel was for $30,000/year, as we progressed we found several alternatives for significantly less. We used this to our advantage to lower the second year to $17,000 with the limitation in the level of support (they call this their "core" subscription). Support has been quite bad.

During our contract, we also asked for quotes on some custom work, but never managed to get an answer (or actual quote). Now two years into our contract, the limitations and lack of development are enough for us to find a different solution. Newcomers to the market like Rafflecopter, WooBox and PunchTab are delivering much better results for a fraction of the price
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Wildfire by Google (Discontinued)

Wildfire by Google (Discontinued) 9.0
Based on 1 answer
Very easy to use, almost anyone can learn how to build a comprehensive promotion.
Ashley Pengilly | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Wildfire by Google (Discontinued)

Wildfire by Google (Discontinued) 10.0
Based on 1 answer
I have never been kicked out of Wildfire service. Always up and running.
Ashley Pengilly | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Wildfire by Google (Discontinued)

Wildfire by Google (Discontinued) 10.0
Based on 1 answer
Easy to perform tasks and quick to upload changes to your promotions.
Ashley Pengilly | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Wildfire by Google (Discontinued)

Wildfire by Google (Discontinued) 9.5
Based on 2 answers
Phone and email support were always available to us when we needed it.
Anonymous | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Wildfire by Google (Discontinued)

Wildfire by Google (Discontinued) 8.5
Based on 2 answers
Gave me a thorough rundown on everything the software does. Sometimes it is difficult to run through it all over the phone/internet, but I was able to figure it out myself.
Ashley Pengilly | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Wildfire by Google (Discontinued)

Wildfire by Google (Discontinued) 8.5
Based on 2 answers
Simple to use and very effective in increasing user engagement on both social channels and website. Noticeably helped raise TOS.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Wildfire by Google (Discontinued)

Wildfire was a merely an adequate social media tool when it existed as a standalone, but it just couldn't compete against other players like Sprout, Falcon, and Sprinklr.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Wildfire by Google (Discontinued)

  • As with any social media management tool, there is a savings on labor hours (rather than doing the manual work)
  • Aggregating all content into one system creates efficiencies for content teams
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wildfire by Google (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Wildfire by Google (Discontinued)
2.0

Likelihood to Renew

ClickDimensions
9.0
Wildfire by Google (Discontinued)
7.9

Usability

ClickDimensions
5.0
Wildfire by Google (Discontinued)
9.0

Reliability and Availability

ClickDimensions
Wildfire by Google (Discontinued)
10.0

Performance

ClickDimensions
Wildfire by Google (Discontinued)
10.0

Support Rating

ClickDimensions
1.0
Wildfire by Google (Discontinued)
9.5

Online Training

ClickDimensions
Wildfire by Google (Discontinued)
8.5

Implementation Rating

ClickDimensions
Wildfire by Google (Discontinued)
8.5

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