What users are saying about
43 Ratings
10 Ratings
43 Ratings
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Score 10 out of 100
10 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.3

    Clicktools

    83%

    SurveySparrow

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 3/3 features

    Survey templates

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    Themes

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Survey Content

    8.9

    Clicktools

    89%

    SurveySparrow

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 3/3 features

    Changes to live survey

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Question design help

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    Clicktools

    80%

    SurveySparrow

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    13 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    9.5

    Clicktools

    95%

    SurveySparrow

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 5/5 features

    Response tracking

    9.9
    99%
    14 Ratings
    N/A
    0 Ratings

    Data export

    9.9
    99%
    15 Ratings
    N/A
    0 Ratings

    Standard reports

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Custom reports

    9.9
    99%
    11 Ratings
    N/A
    0 Ratings

    Analytics

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.9

    Clicktools

    89%

    SurveySparrow

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 2/2 features

    Access controls

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Compliance

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Survey Distribution

    9.0

    Clicktools

    90%

    SurveySparrow

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Respondent restrictions

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SurveySparrow is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.9

    Clicktools

    89%
    28 Ratings
    10.0

    SurveySparrow

    100%
    3 Ratings

    Likelihood to Renew

    9.0

    Clicktools

    90%
    12 Ratings

    SurveySparrow

    N/A
    0 Ratings

    Usability

    8.2

    Clicktools

    82%
    4 Ratings
    9.0

    SurveySparrow

    90%
    1 Rating

    Performance

    8.0

    Clicktools

    80%
    4 Ratings

    SurveySparrow

    N/A
    0 Ratings

    Support Rating

    8.8

    Clicktools

    88%
    12 Ratings
    9.0

    SurveySparrow

    90%
    1 Rating

    Online Training

    7.0

    Clicktools

    70%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Implementation Rating

    9.6

    Clicktools

    96%
    10 Ratings

    SurveySparrow

    N/A
    0 Ratings

    Configurability

    7.0

    Clicktools

    70%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Ease of integration

    7.0

    Clicktools

    70%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Product Scalability

    7.0

    Clicktools

    70%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Vendor post-sale

    9.0

    Clicktools

    90%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Clicktools

    90%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
    Read full review

    SurveySparrow

    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
    Read full review

    Pros

    SAP

    • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
    • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
    • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
    Read full review

    SurveySparrow

    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Read full review

    Cons

    SAP

    • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
    • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
    • Easier/more intuitive graphics uploading.
    • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
    Read full review

    SurveySparrow

    • Add custom CSS for Premium plan.
    Read full review

    Pricing Details

    Clicktools

    Starting Price

    Editions & Modules

    Clicktools editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SurveySparrow

      Starting Price

      $39 quarterly 500 responses per month

      Editions & Modules

      SurveySparrow editions and modules pricing
      EditionModules
      Basic$1171
      Premium$1772
      Business$5973
      Enterprise$2,0974
      CX Premium$1,4975
      CX Basic$5976

      Footnotes

      1. quarterly 500 responses per month
      2. quarterly 2,000 responses per month
      3. quarterly 10,000 responses per month
      4. quarterly 50,000 responses per month
      5. quarterly 10,000 responses per month
      6. quarterly 1,000 responses per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
      Read full review

      SurveySparrow

      No answers on this topic

      Usability

      SAP

      ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
      Read full review

      SurveySparrow

      User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
      Read full review

      Performance

      SAP

      ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
      Read full review

      SurveySparrow

      No answers on this topic

      Support Rating

      SAP

      I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
      Read full review

      SurveySparrow

      The support team is just a call away and also provides email support.
      Read full review

      Implementation Rating

      SAP

      If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
      Read full review

      SurveySparrow

      No answers on this topic

      Alternatives Considered

      SAP

      There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
      Read full review

      SurveySparrow

      We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
      Read full review

      Return on Investment

      SAP

      • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
      Read full review

      SurveySparrow

      • Very simple and intuitive interface.
      • Easy to set-up and use - pays off quickly.
      Read full review

      Add comparison