What users are saying about
42 Ratings
4 Ratings
42 Ratings
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Score 8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clicktools
8.3
SurveySparrow
8.1
Survey templates
Clicktools
7.0
SurveySparrow
8.5
Themes
Clicktools
8.9
SurveySparrow
8.5
Custom logo/branding
Clicktools
8.9
SurveySparrow
7.5

Survey Content

Clicktools
8.9
SurveySparrow
9.9
Changes to live survey
Clicktools
8.9
SurveySparrow
10.0
Question design help
Clicktools
8.9
SurveySparrow
10.0
Multiple question types
Clicktools
8.9
SurveySparrow
9.7

Survey Logic

Clicktools
8.0
SurveySparrow
10.0
Survey logic flexibility
Clicktools
8.0
SurveySparrow
10.0

Survey Reporting & Analytics

Clicktools
9.5
SurveySparrow
9.4
Response tracking
Clicktools
9.9
SurveySparrow
10.0
Data export
Clicktools
9.9
SurveySparrow
9.2
Standard reports
Clicktools
9.0
SurveySparrow
9.7
Custom reports
Clicktools
9.9
SurveySparrow
8.7
Analytics
Clicktools
9.0
SurveySparrow
9.2

Survey Administration & Security

Clicktools
8.9
SurveySparrow
10.0
Access controls
Clicktools
8.9
SurveySparrow
10.0
Compliance
Clicktools
9.0
SurveySparrow
10.0

Survey Distribution

Clicktools
9.0
SurveySparrow
10.0
Vendor-offered crowdsourcing
Clicktools
10.0
SurveySparrow
10.0
Respondent restrictions
Clicktools
8.0
SurveySparrow
10.0

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Support Rating

Clicktools

Clicktools 8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Implementation Rating

Clicktools

Clicktools 9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clicktools
8.9
SurveySparrow
9.7

Likelihood to Renew

Clicktools
9.0
SurveySparrow

Usability

Clicktools
8.2
SurveySparrow

Performance

Clicktools
8.0
SurveySparrow

Support Rating

Clicktools
8.8
SurveySparrow

Online Training

Clicktools
7.0
SurveySparrow

Implementation Rating

Clicktools
9.6
SurveySparrow

Scalability

Clicktools
7.0
SurveySparrow

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