What users are saying about
24 Ratings
1 Rating
24 Ratings
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Score 8.6 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Soffront CRM
7.7
Customer data management / contact management
Close
7.9
Soffront CRM
8.2
Workflow management
Close
8.2
Soffront CRM
7.3
Territory management
Close
8.0
Soffront CRM
7.3
Opportunity management
Close
8.4
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Soffront CRM
Contract management
Close
10.0
Soffront CRM
Interaction tracking
Close
7.6
Soffront CRM
Channel / partner relationship management
Close
9.7
Soffront CRM
8.2

Customer Service & Support

Close
9.2
Soffront CRM
7.3
Case management
Close
8.0
Soffront CRM
7.3
Call center management
Close
9.7
Soffront CRM
Help desk management
Close
10.0
Soffront CRM
7.3

Marketing Automation

Close
8.9
Soffront CRM
8.6
Lead management
Close
7.8
Soffront CRM
8.2
Email marketing
Close
10.0
Soffront CRM
9.1

CRM Project Management

Close
7.4
Soffront CRM
7.7
Task management
Close
5.5
Soffront CRM
8.2
Billing and invoicing management
Close
10.0
Soffront CRM
Reporting
Close
6.8
Soffront CRM
7.3

CRM Reporting & Analytics

Close
9.3
Soffront CRM
8.2
Forecasting
Close
10.0
Soffront CRM
7.3
Pipeline visualization
Close
8.0
Soffront CRM
8.2
Customizable reports
Close
10.0
Soffront CRM
9.1

Customization

Close
8.0
Soffront CRM
9.1
Custom fields
Close
8.0
Soffront CRM
9.1
Custom objects
Close
10.0
Soffront CRM
Scripting environment
Close
8.0
Soffront CRM
API for custom integration
Close
6.0
Soffront CRM

Security

Close
7.8
Soffront CRM
7.3
Single sign-on capability
Close
8.0
Soffront CRM
6.4
Role-based user permissions
Close
7.5
Soffront CRM
8.2

Social CRM

Close
10.0
Soffront CRM
5.9
Social data
Close
10.0
Soffront CRM
6.4
Social engagement
Close
10.0
Soffront CRM
5.5

Integrations with 3rd-party Software

Close
7.0
Soffront CRM
Marketing automation
Close
7.0
Soffront CRM

Platform

Close
10.0
Soffront CRM
5.5
Mobile access
Close
10.0
Soffront CRM
5.5

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Close
9.0
Soffront CRM
7.3

Usability

Close
7.0
Soffront CRM

Support Rating

Close
7.0
Soffront CRM

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