What users are saying about
38 Ratings
3 Ratings
38 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

  • Close ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Platform
  • Soffront CRM ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

8.9

Close

89%
7.8

Soffront CRM

78%
Close ranks higher in 7/8 features

Customer data management / contact management

8.3
83%
8 Ratings
9.0
90%
2 Ratings

Workflow management

7.9
79%
8 Ratings
6.0
60%
2 Ratings

Territory management

8.0
80%
1 Rating
7.3
73%
1 Rating

Opportunity management

9.4
94%
6 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
8 Ratings
N/A
0 Ratings

Contract management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.2
82%
8 Ratings
N/A
0 Ratings

Channel / partner relationship management

9.7
97%
3 Ratings
9.0
90%
2 Ratings

Customer Service & Support

8.7

Close

87%
5.0

Soffront CRM

50%
Close ranks higher in 3/3 features

Case management

8.0
80%
3 Ratings
5.0
50%
2 Ratings

Call center management

8.0
80%
5 Ratings
N/A
0 Ratings

Help desk management

10.0
100%
2 Ratings
5.0
50%
2 Ratings

Marketing Automation

9.1

Close

91%
9.5

Soffront CRM

95%
Close ranks higher in 1/2 features

Lead management

8.8
88%
6 Ratings
10.0
100%
2 Ratings

Email marketing

9.5
95%
5 Ratings
9.0
90%
2 Ratings

CRM Project Management

8.1

Close

81%
6.1

Soffront CRM

61%
Close ranks higher in 2/3 features

Task management

8.1
81%
5 Ratings
8.2
82%
1 Rating

Billing and invoicing management

10.0
100%
1 Rating
N/A
0 Ratings

Reporting

6.3
63%
5 Ratings
4.0
40%
2 Ratings

CRM Reporting & Analytics

8.0

Close

80%
4.7

Soffront CRM

47%
Close ranks higher in 3/3 features

Forecasting

10.0
100%
1 Rating
4.0
40%
2 Ratings

Pipeline visualization

8.4
84%
6 Ratings
6.0
60%
2 Ratings

Customizable reports

5.5
55%
4 Ratings
4.0
40%
2 Ratings

Customization

8.5

Close

85%
7.0

Soffront CRM

70%
Close ranks higher in 4/4 features

Custom fields

9.3
93%
7 Ratings
7.0
70%
2 Ratings

Custom objects

10.0
100%
2 Ratings
N/A
0 Ratings

Scripting environment

8.0
80%
3 Ratings
N/A
0 Ratings

API for custom integration

6.8
68%
7 Ratings
N/A
0 Ratings

Security

8.2

Close

82%
7.0

Soffront CRM

70%
Close ranks higher in 2/2 features

Single sign-on capability

8.0
80%
3 Ratings
6.0
60%
2 Ratings

Role-based user permissions

8.4
84%
6 Ratings
8.0
80%
2 Ratings

Social CRM

10.0

Close

100%
6.0

Soffront CRM

60%
Close ranks higher in 2/2 features

Social data

10.0
100%
1 Rating
7.0
70%
2 Ratings

Social engagement

10.0
100%
1 Rating
5.0
50%
2 Ratings

Integrations with 3rd-party Software

7.0

Close

70%

Soffront CRM

Feature Set Not Supported
N/A
Close ranks higher in 1/1 features

Marketing automation

7.0
70%
4 Ratings
N/A
0 Ratings

Platform

10.0

Close

100%
7.0

Soffront CRM

70%
Close ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
7.0
70%
2 Ratings

Attribute Ratings

  • Close is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.4

Close

94%
8 Ratings
7.0

Soffront CRM

70%
2 Ratings

Usability

8.8

Close

88%
3 Ratings
8.0

Soffront CRM

80%
1 Rating

Support Rating

9.2

Close

92%
3 Ratings
7.0

Soffront CRM

70%
1 Rating

Likelihood to Recommend

Close

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
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Soffront

Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
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Pros

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
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Soffront

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
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Cons

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
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Soffront

  • Reporting
  • Loyalty features
  • Social media integration
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Pricing Details

Close

Starting Price

$29 per user, monthly

Editions & Modules

Close editions and modules pricing
EditionModules
Starter291
Basic692
Professional993
Business1494

Footnotes

  1. per user, monthly
  2. per user, monthly
  3. per user, monthly
  4. per user, monthly

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

Soffront CRM

Starting Price

$20 per month

Editions & Modules

Soffront CRM editions and modules pricing
EditionModules
1,000 Emails$4.001
5,000 Emails$15.002
10,000 Emails$25.003

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

Close

It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
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Soffront

Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
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Support Rating

Close

I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
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Soffront

Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
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Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
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Soffront

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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Return on Investment

Close

  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
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Soffront

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
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Screenshots

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