CloudApper Facilities vs. TOPdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudApper Facilities
Score 8.3 out of 10
N/A
Facility Management Application is a mobile and web based application that aims to ensure the simplification of work facility, asset and maintenance management. The solution is designed to help employees save time by providing instant access to facility details, operating details and emergency procedures to maintain safe and comfortable spaces for employees.N/A
TOPdesk
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.N/A
Pricing
CloudApper FacilitiesTOPdesk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudApper FacilitiesTOPdesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsThe TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed.
More Pricing Information
Features
CloudApper FacilitiesTOPdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
CloudApper Facilities
-
Ratings
TOPdesk
7.9
196 Ratings
4% below category average
Organize and prioritize service tickets00 Ratings8.2196 Ratings
Expert directory00 Ratings7.3136 Ratings
Service restoration00 Ratings8.0132 Ratings
Self-service tools00 Ratings8.2182 Ratings
Subscription-based notifications00 Ratings8.1133 Ratings
ITSM collaboration and documentation00 Ratings8.1149 Ratings
ITSM reports and dashboards00 Ratings7.2157 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
CloudApper Facilities
-
Ratings
TOPdesk
8.1
160 Ratings
1% below category average
Configuration mangement00 Ratings8.3149 Ratings
Asset management dashboard00 Ratings7.7138 Ratings
Policy and contract enforcement00 Ratings8.2105 Ratings
Change management
Comparison of Change management features of Product A and Product B
CloudApper Facilities
-
Ratings
TOPdesk
7.9
154 Ratings
6% below category average
Change requests repository00 Ratings7.8147 Ratings
Change calendar00 Ratings7.8117 Ratings
Service-level management00 Ratings8.0128 Ratings
Best Alternatives
CloudApper FacilitiesTOPdesk
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
TOPdesk
TOPdesk
Score 8.7 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
TOPdesk
TOPdesk
Score 8.7 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudApper FacilitiesTOPdesk
Likelihood to Recommend
8.2
(3 ratings)
8.7
(198 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(110 ratings)
Usability
-
(0 ratings)
9.7
(27 ratings)
Availability
-
(0 ratings)
9.1
(9 ratings)
Performance
-
(0 ratings)
8.1
(9 ratings)
Support Rating
-
(0 ratings)
8.6
(166 ratings)
In-Person Training
-
(0 ratings)
10.0
(2 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(15 ratings)
Configurability
-
(0 ratings)
8.9
(8 ratings)
Ease of integration
-
(0 ratings)
8.2
(16 ratings)
Product Scalability
-
(0 ratings)
9.1
(9 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(7 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(7 ratings)
User Testimonials
CloudApper FacilitiesTOPdesk
Likelihood to Recommend
CloudApper
Being a facilities management app, it is best utilized in a facility that needs to maintain a lot of assets. This can be regular offices, factories and warehouses. Field-based teams will not benefit from this app, nor will remote employees. Overall, the app is quite good at doing what it says, and providing notifications.
Read full review
TOPdesk
I think TOPdesk is best fitted in small to medium businesses, if there is someone capable of programming the rule sets. Those can be hard to create properly or maintain over time. The knowledge base and Self Service Portal can provide users with some insights and help, even if the SysAdmin is unavailable at that time. I don't think it is suitable for larger companies, because I personally think it will get quite messy then.
Read full review
Pros
CloudApper
  • Overall experience of using this software is highly satisfactory
  • Helpful in tracking and viewing the location on assets
  • Easy work order management
  • The report module is very powerful; you can generate very insightful reports with it
Read full review
TOPdesk
  • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
  • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
  • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
Read full review
Cons
CloudApper
  • UI
  • UX
  • Tutorials
Read full review
TOPdesk
  • The requirement to fill out certain fields before a ticket can be closed can be cumbersome. This could be a requirement for some organizations though.
  • The field mappings from Azure AD to user data could be a little more precise. Some of the fields just don't translate.
  • When setting up the system to intake emails as trouble tickets, it can be tricky when people reply after a ticket is closed. It will create multiple tickets from this.
Read full review
Likelihood to Renew
CloudApper
No answers on this topic
TOPdesk
As the project manager for the system, I find it to be intuitive and helpful to keeping our technicians in the field and working rather than running back all the time for paper copies of work orders. I think once we have a solid year under our belt there are things that we can work to expand on. The technicians like it because they can look back at old work orders to see what we did in certain locations to make repairs. All the notes are contained on the system rather than relying on someone else to put them in and dig them back out. The system benefits the technicians when they use it to their advantage. We are also finding reduced calls to the office asking about work order statuses. The customers are getting real-time updates on their requests.
Read full review
Usability
CloudApper
No answers on this topic
TOPdesk
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
Read full review
Reliability and Availability
CloudApper
No answers on this topic
TOPdesk
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
Read full review
Performance
CloudApper
No answers on this topic
TOPdesk
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
Read full review
Support Rating
CloudApper
No answers on this topic
TOPdesk
TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
Read full review
In-Person Training
CloudApper
No answers on this topic
TOPdesk
We had Topdesk in-house here training staff for almost a month (2-3 hour meetings 3x a week.) It was invaluable and we were able to take that training and share with the rest of our IT staff. Once implemented we were able to fly from there. The challenges we found were in how to get started. Once started the knowledge base offered from Topdesk has been invaluable.
Read full review
Online Training
CloudApper
No answers on this topic
TOPdesk
Online training documentation is easy to access and consume. There is no real challenges with finding information on how to use the product and some really helpful knowledge base items that show us how valuable these options are in our own implementation of it. The online training we've used has been self driven
Read full review
Implementation Rating
CloudApper
No answers on this topic
TOPdesk
It was a challenge to port over years of the same thing and we ended up keeping old ideas in Topdesk that we will eventually weed out as time passes and we learn how users view categories and flows of tickets. Planning is key but bear in mind that just because you used to do it this way doesn't mean you still have to
Read full review
Alternatives Considered
CloudApper
They are almost similar, but the ability to customize the app in CloudApper is something really useful. You can customize the app to meet your individual business needs and the price is also very affordable. Imagine having access to all the apps you need for $10 a month.
Read full review
TOPdesk
TOPdesk was picked as our new Helpdesk solution due to the Asset Management module and the ability to integrate to Active Directory. When we work with the product demo we enjoyed the way TOPdesk does its work flow. Just about any field in the system is customizable. I have found their knowledge base of the product to be well written and up-to-date.
Read full review
Scalability
CloudApper
No answers on this topic
TOPdesk
TOPdesk is very flexible and scalable. Every department in you organization can you the software. Perhaps some persons need some training, but that can be provided by TOPdesk ot some keyusers.
Read full review
Return on Investment
CloudApper
  • ROI increase
  • Asset management transparency
  • Audits
Read full review
TOPdesk
  • The self-service portal has allowed us to shift left massively. Students can find the solutions themselves very often.
  • It has allowed easier collaborative working between teams.
  • We are more efficient as we do not have to ask the student to repeat their question and we can record everything necessary in the incident. This provides an improved student experience as well as improved staff efficiency.
Read full review
ScreenShots

CloudApper Facilities Screenshots

Screenshot of Screenshot of