What users are saying about
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Top Rated
292 Ratings
4 Ratings
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Score 8.6 out of 100

TOPdesk

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Top Rated
292 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    CloudApper Facilities

    Feature Set Not Supported
    N/A
    8.4

    TOPdesk

    84%
    TOPdesk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    141 Ratings

    Expert directory

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Service restoration

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.3
    83%
    130 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.7
    77%
    98 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.2
    82%
    108 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.1
    81%
    115 Ratings

    ITSM asset management

    CloudApper Facilities

    Feature Set Not Supported
    N/A
    8.4

    TOPdesk

    84%
    TOPdesk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.9
    89%
    110 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.4
    84%
    96 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    77 Ratings

    Change management

    CloudApper Facilities

    Feature Set Not Supported
    N/A
    8.0

    TOPdesk

    80%
    TOPdesk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.0
    80%
    107 Ratings

    Change calendar

    N/A
    0 Ratings
    7.6
    76%
    87 Ratings

    Service-level management

    N/A
    0 Ratings
    8.5
    85%
    89 Ratings

    Attribute Ratings

    • TOPdesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    CloudApper Facilities

    85%
    3 Ratings
    8.7

    TOPdesk

    87%
    141 Ratings

    Likelihood to Renew

    CloudApper Facilities

    N/A
    0 Ratings
    9.4

    TOPdesk

    94%
    51 Ratings

    Usability

    CloudApper Facilities

    N/A
    0 Ratings
    9.0

    TOPdesk

    90%
    24 Ratings

    Availability

    CloudApper Facilities

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    9 Ratings

    Performance

    CloudApper Facilities

    N/A
    0 Ratings
    8.2

    TOPdesk

    82%
    9 Ratings

    Support Rating

    CloudApper Facilities

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    218 Ratings

    In-Person Training

    CloudApper Facilities

    N/A
    0 Ratings
    7.3

    TOPdesk

    73%
    1 Rating

    Online Training

    CloudApper Facilities

    N/A
    0 Ratings
    6.4

    TOPdesk

    64%
    1 Rating

    Implementation Rating

    CloudApper Facilities

    N/A
    0 Ratings
    6.5

    TOPdesk

    65%
    18 Ratings

    Configurability

    CloudApper Facilities

    N/A
    0 Ratings
    6.9

    TOPdesk

    69%
    7 Ratings

    Ease of integration

    CloudApper Facilities

    N/A
    0 Ratings
    7.0

    TOPdesk

    70%
    12 Ratings

    Product Scalability

    CloudApper Facilities

    N/A
    0 Ratings
    8.6

    TOPdesk

    86%
    8 Ratings

    Vendor post-sale

    CloudApper Facilities

    N/A
    0 Ratings
    7.8

    TOPdesk

    78%
    6 Ratings

    Vendor pre-sale

    CloudApper Facilities

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    5 Ratings

    Likelihood to Recommend

    CloudApper

    Being a facilities management app, it is best utilized in a facility that needs to maintain a lot of assets. This can be regular offices, factories and warehouses. Field-based teams will not benefit from this app, nor will remote employees. Overall, the app is quite good at doing what it says, and providing notifications.
    Read full review

    TOPdesk

    This is the most complete software I've reviewed and we purchased that allows customization and growth but is stable and rock solid in regards to team support. I don't have anything bad to say about Topdesk. We've used it for over 4 years and not only can we measure where the work is, where support is needed but also team stats on where we can look at efficiencies in support
    Read full review

    Pros

    CloudApper

    • Overall experience of using this software is highly satisfactory
    • Helpful in tracking and viewing the location on assets
    • Easy work order management
    • The report module is very powerful; you can generate very insightful reports with it
    Read full review

    TOPdesk

    • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
    • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
    • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
    Read full review

    Cons

    CloudApper

    • UI
    • UX
    • Tutorials
    Read full review

    TOPdesk

    • Sometimes it is clunky to assign something to a specific person, unless you know the dept. that person is in.
    • If your dashboards are not configured correctly, its very hard to find work assigned to you.
    • The search function is only skin deep, unable to pull information on what was said in the ticket.
    Read full review

    Pricing Details

    CloudApper Facilities

    Starting Price

    $0

    Editions & Modules

    CloudApper Facilities editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      TOPdesk

      Starting Price

      Editions & Modules

      TOPdesk editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

        Pricing Info

        Likelihood to Renew

        CloudApper

        No answers on this topic

        TOPdesk

        We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
        Read full review

        Usability

        CloudApper

        No answers on this topic

        TOPdesk

        Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
        Read full review

        Reliability and Availability

        CloudApper

        No answers on this topic

        TOPdesk

        Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
        Read full review

        Performance

        CloudApper

        No answers on this topic

        TOPdesk

        Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
        Read full review

        Support Rating

        CloudApper

        No answers on this topic

        TOPdesk

        TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
        Read full review

        In-Person Training

        CloudApper

        No answers on this topic

        TOPdesk

        The training was short but effective. 1 day to train key users
        Read full review

        Online Training

        CloudApper

        No answers on this topic

        TOPdesk

        Simple training, Just to know the basics
        Read full review

        Implementation Rating

        CloudApper

        No answers on this topic

        TOPdesk

        SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
        Read full review

        Alternatives Considered

        CloudApper

        They are almost similar, but the ability to customize the app in CloudApper is something really useful. You can customize the app to meet your individual business needs and the price is also very affordable. Imagine having access to all the apps you need for $10 a month.
        Read full review

        TOPdesk

        We used to use Maintenance direct - it also had limitations in what we were able to utilize it for. The biggest thing we did use if for was utilities. I'm still working on the comparison to the TOPdesk Utility module to see if it fulfills our requirements from a reporting and financial standpoint. We selected TOPdesk over the Maintenance upgrade due to it being more user friendly and we could focus our time on getting things completed rather than setting up users and monitoring their activity. The ability to put TOPdesk on mobile devices for the technicians has been huge for us. We can do real-time work order assignments while they are in the field. Our old system did not do this.
        Read full review

        Scalability

        CloudApper

        No answers on this topic

        TOPdesk

        In connection with invoicing the various companies and departments, we have split these up within td. This is easy to get arranged.
        Read full review

        Return on Investment

        CloudApper

        • ROI increase
        • Asset management transparency
        • Audits
        Read full review

        TOPdesk

        • This year we moved to a unified hardware budget where IT now orders all assets from our budget. Asset management is key to that goal. TOPdesk has enabled our department to move forward with of Computer Lifecycle program of replacements.
        • TOPdesk did come with a cost, we went from using the free Spiceworks solution to a paid solution with TOPdesk. But I firmly believe the benefits outweigh the cost.
        • We had started to have stability issues with our old helpdesk solution. With TOPdesk I have had no downtime and by it being cloud-based we no longer have to have onsite servers.
        Read full review

        Screenshots

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