What users are saying about
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Top Rated
278 Ratings
2 Ratings
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Score 10 out of 100

TOPdesk

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Top Rated
278 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CloudApper Facilities

It is very helpful to be able to look up an asset by serial number, asset id, barcode, QR code, etc. Also with the layout feature, you will be surprised at how much easier it is to find things and keep track of information about each item. So I think it is a good addition to large facilities with multiple locations.
Anonymous | TrustRadius Reviewer

TOPdesk

The ability to see all work orders, whether assigned or not, is helpful. The ability for technicians to create work orders or transfer them between each other within a technician group is great. In some environments, the ability to move work orders between technician groups is a great feature. I think the reporting functionality needs significant improvement. I need to be able to extract data monthly and not continue to have reports that take 20 minutes to export because we are unable to pick our export information. One other thing we would like to see is email notifications enhanced so that as users respond to technicians, they get an email letting them know. We seem to have some issues with this notification.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

CloudApper Facilities
TOPdesk
7.9
Organize and prioritize service tickets
CloudApper Facilities
TOPdesk
8.6
Expert directory
CloudApper Facilities
TOPdesk
7.7
Service restoration
CloudApper Facilities
TOPdesk
8.2
Self-service tools
CloudApper Facilities
TOPdesk
8.3
Subscription-based notifications
CloudApper Facilities
TOPdesk
7.3
ITSM collaboration and documentation
CloudApper Facilities
TOPdesk
8.0
ITSM reports and dashboards
CloudApper Facilities
TOPdesk
7.4

ITSM asset management

CloudApper Facilities
TOPdesk
8.3
Configuration mangement
CloudApper Facilities
TOPdesk
8.3
Asset management dashboard
CloudApper Facilities
TOPdesk
8.2
Policy and contract enforcement
CloudApper Facilities
TOPdesk
8.4

Change management

CloudApper Facilities
TOPdesk
7.6
Change requests repository
CloudApper Facilities
TOPdesk
7.7
Change calendar
CloudApper Facilities
TOPdesk
7.6
Service-level management
CloudApper Facilities
TOPdesk
7.4

Pros

CloudApper Facilities

  • Overall experience of using this software is highly satisfactory
  • Helpful in tracking and viewing the location on assets
  • Easy work order management
  • The report module is very powerful; you can generate very insightful reports with it
Anonymous | TrustRadius Reviewer

TOPdesk

  • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
  • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
  • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
Dustin Fawver | TrustRadius Reviewer

Cons

CloudApper Facilities

  • Just a small personal observation: It is also not possible to manually resize column widths
Anonymous | TrustRadius Reviewer

TOPdesk

  • My biggest issue is with the duplication of tickets and not being able to combine them.
  • Our implementation could have gone better.
  • It would be nice if the system could scan for assets and not rely on manual creation of assets.
Joel Townsend | TrustRadius Reviewer

Likelihood to Renew

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.9
Based on 40 answers
Using this software has allowed us to provide a better service to our students and has increased efficiency enormously. It has given us the opportunity to undertake projects that we would not have been able to do without it -such as collaborative working across our multiple campuses with very diverse teams -all with the aim of providing the very best support we can to our students.
Rachel Wright | TrustRadius Reviewer

Usability

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.6
Based on 22 answers
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
Rianne Willems | TrustRadius Reviewer

Reliability and Availability

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 9.0
Based on 6 answers
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
Mark Coutinho | TrustRadius Reviewer

Performance

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.1
Based on 6 answers
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly.We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
Mark Coutinho | TrustRadius Reviewer

Support Rating

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.1
Based on 138 answers
An extensive FAQ for all modules can be found on the TOPdesk extranet. And also various manuals. You can choose between creating an incident yourself and calling TOPdesk. In both cases, incidents are created, and properly and clearly recorded. When you call, you will generally get an expert on the line, otherwise someone with more knowledge will be called in.
The consultants are always enthusiastic people who know a lot and can think along with us and switch quickly.
Timo Snijders | TrustRadius Reviewer

In-Person Training

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.3
Based on 1 answer
The training was short but effective. 1 day to train key users
Wil Kuijpers | TrustRadius Reviewer

Online Training

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 6.4
Based on 1 answer
Simple training, Just to know the basics
Bart Wessels | TrustRadius Reviewer

Implementation Rating

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.9
Based on 12 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele | TrustRadius Reviewer

Alternatives Considered

CloudApper Facilities

They are almost similar, but the ability to customize the app in CloudApper is something really useful. You can customize the app to meet your individual business needs and the price is also very affordable. Imagine having access to all the apps you need for $10 a month.
Anonymous | TrustRadius Reviewer

TOPdesk

TOPdesk was clearly better then other systems because of the following:1) Simplicity (We could implement it for 95% with internal resources) 2) Flexibility and scalability (We started in a limited area and could enlarge it without problems)3) Pricing (Flexible arrangement depending on nr of callers)
Bernd Fredriks | TrustRadius Reviewer

Scalability

CloudApper Facilities

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.9
Based on 6 answers
We have not yet much experience for scalability. There are some good features to make TOPdesk more scalable, for example the value mapping as part of action sequences.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudApper Facilities

  • The cost was better
  • No need for expensive labels
  • Easy to use and great support
Anonymous | TrustRadius Reviewer

TOPdesk

  • Appr. 20-25 % of the incidents are registered by API connections, Mail import or self serviceportal relieving the servicedesk.
  • Customers can check the status of there calls through portal or API also relieving the servicedesk and give a better customer experience
  • Automation of standard activities through action sequences / API
Rob Slinger | TrustRadius Reviewer

Screenshots

TOPdesk

Pricing Details

CloudApper Facilities

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TOPdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

CloudApper Facilities
10.0
TOPdesk
8.6

Likelihood to Renew

CloudApper Facilities
TOPdesk
8.9

Usability

CloudApper Facilities
TOPdesk
8.6

Reliability and Availability

CloudApper Facilities
TOPdesk
9.0

Performance

CloudApper Facilities
TOPdesk
8.1

Support Rating

CloudApper Facilities
TOPdesk
8.1

In-Person Training

CloudApper Facilities
TOPdesk
7.3

Online Training

CloudApper Facilities
TOPdesk
6.4

Implementation Rating

CloudApper Facilities
TOPdesk
7.9

Scalability

CloudApper Facilities
TOPdesk
7.9

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