What users are saying about
11 Ratings
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Top Rated
91 Ratings
11 Ratings
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Score 8 out of 100

Dialpad Talk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Dialpad Talk

Dialpad is suited for the current pandemic work from home situation. The mobile app is super easy to navigate and is physically appealing.
They should specify that you have to enable HD calling in order for the app to use wifi or data. One of our employees incurred extra charges on her phone bill that we had to reimburse. They should just make it clear, that's all.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Dialpad Talk
Agent dashboard
CloudTalk
7.7
Dialpad Talk
Validate callers
CloudTalk
7.3
Dialpad Talk
Outbound response
CloudTalk
7.9
Dialpad Talk
Call forwarding
CloudTalk
7.8
Dialpad Talk
Click-to-call (CTC)
CloudTalk
7.7
Dialpad Talk
Warm transfer
CloudTalk
7.5
Dialpad Talk
Predictive dialing
CloudTalk
7.2
Dialpad Talk
Interactive voice response
CloudTalk
7.5
Dialpad Talk
REST APIs
CloudTalk
7.5
Dialpad Talk
Call scripts
CloudTalk
7.5
Dialpad Talk
Call tracking
CloudTalk
7.6
Dialpad Talk
Multichannel integration
CloudTalk
7.7
Dialpad Talk
CRM software integration
CloudTalk
7.9
Dialpad Talk

Workforce Optimization (WFO)

CloudTalk
7.7
Dialpad Talk
Inbound call routing
CloudTalk
7.9
Dialpad Talk
Omnichannel inbound routing
CloudTalk
7.4
Dialpad Talk
Recording
CloudTalk
7.6
Dialpad Talk
Quality management
CloudTalk
8.0
Dialpad Talk
Call analytics
CloudTalk
8.0
Dialpad Talk
Historical reporting
CloudTalk
7.7
Dialpad Talk
Live reporting
CloudTalk
7.6
Dialpad Talk
Customer surveys
CloudTalk
7.2
Dialpad Talk
Customer interaction analytics
CloudTalk
7.6
Dialpad Talk

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Dialpad Talk

  • Being able to text from the desktop app is a huge advantage. It makes it easier to coordinate between multiple contractors at once, and being able to text rather than call is easier and more flexible for our contractors to work with in the field.
  • Being able to text pictures is a huge advantage to us - contractors can ask questions much more specifically when we have a picture of what they're looking at. We can also text pictures back from the desktop with markup using the Windows Snipping Tool to circle an area or draw arrows, which would be much more difficult texting from a "real" phone number on a cell phone.
  • Voicemails available from email, desktop, and the phone app make it very easy to review calls.
  • Transcriptions of voicemails and calls, while challenging when they are garbled or inaccurate, are still helpful as a reference.
Anonymous | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 8.6
Based on 15 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 7.1
Based on 69 answers
I give it a fairly OK rating because the support is good and helped me when I was in a jam. I wasn't specifically in a jam, per se, but I was having trouble with the app tossing me off and saying I was missing calls. I think that was because the browser version was conflicting with the standalone app.
Jonathan Haynes | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Dialpad Talk

We considered Google Voice's VOIP service before choosing to go with Dialpad, but Dialpad came out up on top. While Google Voice provides a similar basic service of outbound and inbound calls, its applications simply don't stack up with Dialpad. Dialpad's AI note taking and easy mid-call switching between platforms make it extremely easy to use and provides much more flexibility than Google Voice.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
  • Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.
Scott Entwistle | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Talk Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Dialpad Talk
7.7

Usability

CloudTalk
9.1
Dialpad Talk
8.6

Support Rating

CloudTalk
7.7
Dialpad Talk
7.1

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