What users are saying about
56 Ratings
15 Ratings
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Score 8.9 out of 100
56 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Nimble
7.7
Customer data management / contact management
Contactually, by Compass
9.8
Nimble
9.7
Workflow management
Contactually, by Compass
9.5
Nimble
7.7
Territory management
Contactually, by Compass
8.9
Nimble
7.2
Opportunity management
Contactually, by Compass
9.4
Nimble
7.7
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Nimble
9.1
Contract management
Contactually, by Compass
6.0
Nimble
6.1
Quote & order management
Contactually, by Compass
6.0
Nimble
7.0
Interaction tracking
Contactually, by Compass
9.8
Nimble
7.5
Channel / partner relationship management
Contactually, by Compass
9.8
Nimble
7.3

Customer Service & Support

Contactually, by Compass
9.1
Nimble
7.6
Case management
Contactually, by Compass
9.7
Nimble
7.6
Call center management
Contactually, by Compass
8.0
Nimble
7.6
Help desk management
Contactually, by Compass
9.7
Nimble
7.6

Marketing Automation

Contactually, by Compass
9.7
Nimble
7.1
Lead management
Contactually, by Compass
9.8
Nimble
7.3
Email marketing
Contactually, by Compass
9.5
Nimble
7.0

CRM Project Management

Contactually, by Compass
6.3
Nimble
7.1
Task management
Contactually, by Compass
7.0
Nimble
7.7
Billing and invoicing management
Contactually, by Compass
5.0
Nimble
7.5
Reporting
Contactually, by Compass
7.0
Nimble
6.2

CRM Reporting & Analytics

Contactually, by Compass
7.0
Nimble
6.6
Forecasting
Contactually, by Compass
7.0
Nimble
7.7
Pipeline visualization
Contactually, by Compass
7.0
Nimble
8.3
Customizable reports
Contactually, by Compass
7.0
Nimble
3.9

Customization

Contactually, by Compass
7.0
Nimble
6.9
Custom fields
Contactually, by Compass
7.0
Nimble
8.6
Custom objects
Contactually, by Compass
7.0
Nimble
7.2
Scripting environment
Contactually, by Compass
7.0
Nimble
6.3
API for custom integration
Contactually, by Compass
7.0
Nimble
5.5

Security

Contactually, by Compass
7.5
Nimble
5.8
Single sign-on capability
Contactually, by Compass
9.0
Nimble
7.2
Role-based user permissions
Contactually, by Compass
6.0
Nimble
4.5

Social CRM

Contactually, by Compass
8.4
Nimble
9.0
Social data
Contactually, by Compass
9.8
Nimble
9.4
Social engagement
Contactually, by Compass
7.0
Nimble
8.6

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Nimble
6.9
Marketing automation
Contactually, by Compass
9.8
Nimble
7.1
Compensation management
Contactually, by Compass
Nimble
6.8

Platform

Contactually, by Compass
9.4
Nimble
8.1
Mobile access
Contactually, by Compass
9.4
Nimble
8.1

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Nimble
9.0

Likelihood to Renew

Contactually, by Compass
1.0
Nimble
8.3

Usability

Contactually, by Compass
7.0
Nimble
9.1

Support Rating

Contactually, by Compass
Nimble
7.3

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