What users are saying about
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Top Rated
784 Ratings
16 Ratings

Concur Travel and Expense

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Top Rated
784 Ratings
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Score 8.4 out of 100
16 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur Travel and Expense is very useful for professionals who are constantly traveling for work. The Travel module greatly helps with planning out all travel related activities, such as booking of flights and accommodations, alongside parametric checks against the organization's allowed budget per activity. This greatly helps with the planning and coupled with the companion app, it makes check-ins and check-outs a smooth process. The Expense module ensures that payments made with organization expense card can be easily tracked and claimed.
Jaren Lim | TrustRadius Reviewer

Esker

Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
Brett Ray | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.2
Esker
Mobile Application
Concur Travel and Expense
8.4
Esker
Integrations
Concur Travel and Expense
7.8
Esker
Expense Management Security
Concur Travel and Expense
8.3
Esker
Expense Management Compliance
Concur Travel and Expense
8.4
Esker

Pros

Concur Travel and Expense

  • You can loaded preferred hotels and negotiated price per room. Employees should choose if it possible a preferred hotels.
  • Credit card are integrated with personal account. There is a visibility [of] what was purchased by who, and when.
  • Reporting tool enable[s] [us] to use pre-defined reports or to create a new report based on needs.
  • Email notification[s], like reports pending your approval, credit card transaction was loaded into your account, etc.
  • Very advanced administration settings. You can set up [varying] rates for specific country, or rates for daily allowances.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Esker

  • Esker makes automated invoice sending very easy
  • Esker tracks the sending of documents & records whether or not the message was successful
  • Esker offers various reports that can be very helpful
  • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
Aubrey Miles | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • Duplicate notification: While I understand why the flagging of duplicate expenses is there, sometimes I have two charges that are from the same amount at the same place, just at a different day and time. I have to adjust the dollar amount slightly for it to not get flagged. For example, I'd list two $20 charges from the same vendor as $19 and $21.
  • Receipt uploading: While uploading is easy, I am occasionally notified that a receipt was already uploaded that was not.
  • Hotel pricing: Booking through Concur limits me to their pricing, which seems to be the baseline pricing of the hotels. I can typically find cheaper pricing on my own.
Liliya Carlage | TrustRadius Reviewer

Esker

  • We can't enter credit memos in Esker. Need to enter in SAP and then link.
  • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
  • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.1
Based on 24 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Esker

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 61 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

Esker

Esker 5.5
Based on 2 answers
Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
Aubrey Miles | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Esker

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Esker

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.3
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Esker

Esker 8.8
Based on 9 answers
They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
Christopher McDaniel | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Esker

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.8
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Esker

No score
No answers yet
No answers on this topic

Alternatives Considered

Concur Travel and Expense

I haven't been a part of integrating the tool but I can refer to Workbook in terms of expenses. Workbook is bulky and clumsy in terms of uploading receipts and is not the most reliable tool as updates are not checked properly resulting in downtime and new unannounced features. Concur Travel and Expense is much more user friendly
Christopher Fritz | TrustRadius Reviewer

Esker

We investigated Readsoft early in our exploration of upgrade options. We were on Esker DeliveryWare, but the UI for Readsoft, at the time, seemed to be a little convoluted and geared towards exception handling and required tiered users. Also, Readsoft was more cost prohibitive and did not have a solution for our faxing. Though, as I understand it, they may have since found a solution for this issue
Brett Ray | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 43 answers
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Marissa Cano | TrustRadius Reviewer

Esker

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • Concur Travel and Expense actually slows reimbursement down. We have to wait for the credit card transaction to be integrated with the system so that takes about 2-3 business days. On our previous system we could create and submit expense reports that same day of swiping the card, therefore being reimbursed exponentially faster.
  • Expense reports are expedited because we have to wait for the charge to go through, but that time is not worth waiting to be personally reimbursed (per diem, taxis, etc) and/or paying the corporate card.
Moriah Crane | TrustRadius Reviewer

Esker

  • I believe that TermSync has added to our overall bottom line by ensuring we are collecting all balances in a timely manner
  • We don't have to spend near as much time reviewing dealers accounts because it is all displayed in Termsync.
Christopher McDaniel | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Esker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.5
Esker
8.6

Likelihood to Renew

Concur Travel and Expense
9.1
Esker

Usability

Concur Travel and Expense
8.1
Esker
5.5

Reliability and Availability

Concur Travel and Expense
9.0
Esker

Performance

Concur Travel and Expense
9.0
Esker

Support Rating

Concur Travel and Expense
7.3
Esker
8.8

In-Person Training

Concur Travel and Expense
8.0
Esker

Online Training

Concur Travel and Expense
6.0
Esker

Implementation Rating

Concur Travel and Expense
6.8
Esker

Scalability

Concur Travel and Expense
8.3
Esker

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