Concur Travel and Expense vs Esker

• Travel Library is awesome showing what is upcoming. I really like how it shows the date the travel was booked along with when the actual date of the itinerary item is. Also, it tells you if an expense has been submitted for reimbursement.
• The expense list is neat in that it is attached to the corporate card and automatically creates the report submission for you, with the required details already completed to save time.

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• Esker makes automated invoice sending very easy
• Esker tracks the sending of documents & records whether or not the message was successful
• Esker offers various reports that can be very helpful
• Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere

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• Camera Quality - the camera is a bit poor, it struggles to generate a clear receipt when there is a lot of text. It's not a great system when compared to the inbuilt camera app. I suggest improving this, or that users take photos using their inbuilt camera app and then upload to Concur.
• Analysis Bug - When uploading receipts, they are often caught in an "analyzing receipt" loop that requires you to restart the app. No a HUGE deal, but if you have users that aren't overly tech-savvy you'll have issues.

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• Would have been harder and more expensive to implement had we not had experienced ABAPers and users of the old version on our end.
• It can’t use web services to place multiple orders with one call. It's not a need of ours but might be a drawback for some.
• There is no out of the box way to automate user management with an external system.

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• The largest return has been the added productive time that has been given back to payroll and financial professionals within the organization. They can now go back to more important work for the organization rather than spending hours every week performing administrative data entry tasks.
• Team members feel more empowered by having access to updates and statuses of their reimbursement requests. Again, this has given more time back to the team members (no longer having to follow-up with payroll), and this awards more time back where teams aren’t fielding dozens of questions.
• Managers have more comprehensive access to review reimbursement requests, and to evaluate accuracy and justification at the click of a button. More time for leaders equals more proactive work and productive time for them.

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• I believe that TermSync has added to our overall bottom line by ensuring we are collecting all balances in a timely manner
• We don't have to spend near as much time reviewing dealers accounts because it is all displayed in Termsync.

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