What users are saying about
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Top Rated
119 Ratings
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Top Rated
214 Ratings

ConnectWise Automate

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Top Rated
119 Ratings
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Score 8.6 out of 100

ScienceLogic SL1

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Top Rated
214 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

ScienceLogic SL1

Great for enterprise deployments where there is a single standard of devices and monitoring practices in place. Managed Service Providers have a harder time deploying the solution across multiple customers due to constantly changing customer requirements, device types and monitoring and security requirements and scenarios.
Rob Duram | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.8
ScienceLogic SL1
Remote monitoring
ConnectWise Automate
9.2
ScienceLogic SL1
Network device monitoring
ConnectWise Automate
7.5
ScienceLogic SL1
Multiple Server Monitoring
ConnectWise Automate
9.4
ScienceLogic SL1
Multi-device monitoring
ConnectWise Automate
9.0
ScienceLogic SL1
Automated alerts and notifications
ConnectWise Automate
9.0
ScienceLogic SL1

Management Tasks

ConnectWise Automate
8.8
ScienceLogic SL1
Patch Management
ConnectWise Automate
8.9
ScienceLogic SL1
Service configuration management
ConnectWise Automate
8.7
ScienceLogic SL1
Software and hardware inventory
ConnectWise Automate
8.9
ScienceLogic SL1
Policy-based automation
ConnectWise Automate
8.6
ScienceLogic SL1

Reporting

ConnectWise Automate
7.6
ScienceLogic SL1
Performance data reports
ConnectWise Automate
8.3
ScienceLogic SL1
Customizable reporting
ConnectWise Automate
8.2
ScienceLogic SL1
Data visualization
ConnectWise Automate
7.5
ScienceLogic SL1
Risk analysis
ConnectWise Automate
6.6
ScienceLogic SL1

Security

ConnectWise Automate
8.3
ScienceLogic SL1
Data backup and recovery
ConnectWise Automate
7.2
ScienceLogic SL1
Antivirus and malware management
ConnectWise Automate
8.6
ScienceLogic SL1
Adinistraor access control
ConnectWise Automate
9.0
ScienceLogic SL1

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

ScienceLogic SL1

  • Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
  • Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
  • "Power Packs" - The built-in packages provide a good level of out of the box functionality.
Britton Starr | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

ScienceLogic SL1

  • Taking the auto backup of the devices will be one feature I would like to see in it.
  • Running the script on the devices feature will be very useful.
  • Firing the command on set of devices will be an added advantage.
Aditya Dev | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.9
Based on 5 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability.
ScienceLogic is a Cisco Partner and we are supported in ensuring their success.
ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.0
Based on 3 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations).
Further, the score is influenced by ScienceLogic being a Cisco Partner and while Cisco IT is a customer, we are also executing on internal expectations to make our partners successful by constructive (and sometimes pressured) criticism to better the platform.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Reliability and Availability

ConnectWise Automate

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
For us, monitoring needs to degrade gracefully. That means that, by design, you allow your monitoring system to begin giving you less and less information until an ultimate failure point. Our motto is Last-Down / First-Up and our deployment architecture reflects specific design choices to minimize being part of someone else's failure-mode.ScienceLogic SL1 at 8.12 provides a wealth of monitoring data. This comes at a cost as you scale up.Can you consume the wealth of monitoring data?Can you consume the wealth of warnings and errors that being to get generated as you scale up?There are challenges, most of which are due to our deployment design choices and scale.We are working with ScienceLogic to introduce Priority as a first-class data element. We've added this as a Custom Attribute for all of our CIs. We use this to distinguish between the failure of a development host vs the failure of our production website.The score represents the known opportunity for improvement that we see on our joint roadmaps.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Care should be taken when creating dashboards which present all of the collected data available to you.We have many routers at work.Almost all of them have 10K interfaces on each one.Creating dashboards which present many different views of many different, large routers can create undue database load. (We're actively discouraging their use as a long-running process because each dashboard widget gets its own database connection, not a shared database connection.) We will kill all long running queries in the database if they run longer than 30 minutes.The database schema design makes interesting trade-off decisions (optimizing for ease of write at the expense of complex / cross-device reads). The new GraphQL schema model looks promising, but we're still waiting for that to begin to appear in the SL1 core functionality.Given enough hardware and budget, you can go a long ways before you start pushing the boundaries of the platform architecture.Being conservative in what you monitor for the vast majority of your CIs allows you to retain compute capacity for dashboards, runbook engines and the like.Having large routers or vCenters will require an upscaling of your data collector sizings just to complete the Device Component Map data collection.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Support Rating

ConnectWise Automate

ConnectWise Automate 7.9
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 5.7
Based on 8 answers
We are working through the reproducibility cost-of-entry issues.
There is room for improvement, but I also clearly want to commend the support team for their responsiveness and remediations when our stacks have significant problems.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

In-Person Training

ConnectWise Automate

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 9.1
Based on 1 answer
On the Cisco IT side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the Cisco IT platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

ScienceLogic SL1

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 5 answers
Know your use case.
Know which inherent use case ScienceLogic approaches you with. (They still have a long history of Managed Service Provider that influences their thinking and they are learning to be self-aware and thoughtful about you rather than your deployment being just a templated deploy that they've done many times before.)

They are making progress, but your clear and persistent insistence on deployment according to your use case will help minimize problems.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

We vetted many other platforms and continue to do so (SolarWinds, Prognosis IR, Zenoss, etc.) and find ScienceLogic to be the most well-rounded and extensible platform. That means that unlike other platforms that are limited once you roll out the standard offering, ScienceLogic can continue to evolve to handle those other platforms and situations while still providing a solid base functionality for the more common solutions.
Tim Reaves | TrustRadius Reviewer

Scalability

ConnectWise Automate

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

ScienceLogic SL1

  • Flexibility in multi-tenancy allows us to tweak individual customers to allow us to properly alert and avoid SLA penalties for over-ticketing.
  • Provides performance data to reduce overall ecosystem costs in various platforms, such as over or undersized AWS resources.
  • Helps to maintain uptime and detect issues before they can become a full-blown outage, causing loss of faith from customers which ultimately hurts the bottom line.
Matthew Carter | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Additional Pricing Details

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ScienceLogic SL1 Editions & Modules

Edition
SL1 Infrastructure Health$01
SL1 Application Health$02
SL1 Service Health$03
SL1 Incident Automation$03
  1. per device
  2. per node
  3. per device
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.7
ScienceLogic SL1
8.0

Likelihood to Renew

ConnectWise Automate
8.0
ScienceLogic SL1
7.9

Usability

ConnectWise Automate
3.2
ScienceLogic SL1
7.0

Reliability and Availability

ConnectWise Automate
ScienceLogic SL1
7.3

Performance

ConnectWise Automate
3.0
ScienceLogic SL1
7.3

Support Rating

ConnectWise Automate
7.9
ScienceLogic SL1
5.7

In-Person Training

ConnectWise Automate
ScienceLogic SL1
9.1

Online Training

ConnectWise Automate
7.1
ScienceLogic SL1

Implementation Rating

ConnectWise Automate
7.3
ScienceLogic SL1
7.3

Scalability

ConnectWise Automate
ScienceLogic SL1
7.3

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