What users are saying about
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Top Rated
113 Ratings
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174 Ratings

ConnectWise Automate

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Top Rated
113 Ratings
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Score 8.4 out of 101

ScienceLogic SL1

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174 Ratings
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Score 8 out of 101

Likelihood to Recommend

ConnectWise Automate

It allows your team to receive, process and respond to service requests quickly and efficiently thanks to the ticket system that comes with ConnectWise Manage and this application does not have a multi-channel communication, adding that you have to have a level of training for that application because if you do not have it, handling it will be quite difficult.
Asfer Bin Saleh profile photo

ScienceLogic SL1

Basic server monitoring is an easy win for the platform. Powerpacks make it easy to monitor different platforms with events predefined and included. However, the system does not do well with near real-time polling. For instance, if you were monitoring uplinks on switches, you'd be best to poll at 5 minutes or more. The system would struggle if you try to monitor every minute.
No photo available

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.5
ScienceLogic SL1
Remote monitoring
ConnectWise Automate
9.0
ScienceLogic SL1
Network device monitoring
ConnectWise Automate
6.9
ScienceLogic SL1
Multiple Server Monitoring
ConnectWise Automate
9.2
ScienceLogic SL1
Multi-device monitoring
ConnectWise Automate
8.8
ScienceLogic SL1
Automated alerts and notifications
ConnectWise Automate
8.8
ScienceLogic SL1

Management Tasks

ConnectWise Automate
8.6
ScienceLogic SL1
Patch Management
ConnectWise Automate
8.9
ScienceLogic SL1
Service configuration management
ConnectWise Automate
8.7
ScienceLogic SL1
Software and hardware inventory
ConnectWise Automate
8.7
ScienceLogic SL1
Policy-based automation
ConnectWise Automate
8.2
ScienceLogic SL1

Reporting

ConnectWise Automate
7.2
ScienceLogic SL1
Performance data reports
ConnectWise Automate
7.9
ScienceLogic SL1
Customizable reporting
ConnectWise Automate
7.8
ScienceLogic SL1
Data visualization
ConnectWise Automate
6.9
ScienceLogic SL1
Risk analysis
ConnectWise Automate
6.3
ScienceLogic SL1

Security

ConnectWise Automate
7.7
ScienceLogic SL1
Data backup and recovery
ConnectWise Automate
6.2
ScienceLogic SL1
Antivirus and malware management
ConnectWise Automate
8.2
ScienceLogic SL1
Adinistraor access control
ConnectWise Automate
8.8
ScienceLogic SL1

Pros

ConnectWise Automate

  • Scripting in Automate is very comprehensive and flexible. Other tools we've used pale in comparison to the scripting in Automate.
  • Remote control is 2nd to none. Screen Connect has proven to be incredibly fast and stable. This is a significant improvement over the old LabVNC in previous versions of Automate
  • The ability to group things manually and dynamically. Being able to automatically add systems to groups based on some criteria (almost anything) and then run scripts or commands against those groups is a huge benefit. A great example is adding machines to a group based on anti-virus install. If a machine doesn't have AV installed it gets added to a group. The group is setup to run a script at some frequency to install AV.
David Wertz, CHSP profile photo

ScienceLogic SL1

  • Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
  • Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
  • "Power Packs" - The built-in packages provide a good level of out of the box functionality.
Britton Starr profile photo

Cons

ConnectWise Automate

  • New UI is built to be pretty, but it's bloated, slow, and lacks the information that used to live on the main screen. You now have to dig to get information that was once easily at hand...
  • Too Noisy - it alerts on EVERYTHING, and it's very difficult to tone it down without missing things that are important. This puts a drain on staff time... We can't respond to every ticket, and then important details get lost in the noise...
  • No Mac/Linux client - my admins need access to a Windows PC to function...
No photo available

ScienceLogic SL1

  • The point in time nature of the data points can be misleading. The data would be more valuable in some cases if the 5 minute polling interval was an average value of the previous 5 minutes, not point in time when the collection happens.
  • Container and Kubernetes monitoring is poor. Granted we are a few months behind of upgrades, so haven't been able to try out the latest versions.
  • Snippet development within the platform is terrible. There really needs to be a way to source snippets from Git repositories, so code can be versioned and tested outside of the platform.
  • Testing snippets outside of the platform can be challenging. We would really like to have some mock test framework we could pull into our testing suite so unit testing complex snippets is easier.
David Louks profile photo

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner profile photo

ScienceLogic SL1

ScienceLogic SL1 7.9
Based on 5 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability.
ScienceLogic is a Cisco Partner and we are supported in ensuring their success.
ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
John &quot;Frotz&quot; Fa'atuai profile photo

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford profile photo

ScienceLogic SL1

ScienceLogic SL1 7.0
Based on 3 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations).
Further, the score is influenced by ScienceLogic being a Cisco Partner and while Cisco IT is a customer, we are also executing on internal expectations to make our partners successful by constructive (and sometimes pressured) criticism to better the platform.
John &quot;Frotz&quot; Fa'atuai profile photo

Reliability and Availability

ConnectWise Automate

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
For us, monitoring needs to degrade gracefully. That means that, by design, you allow your monitoring system to begin giving you less and less information until an ultimate failure point. Our motto is Last-Down / First-Up and our deployment architecture reflects specific design choices to minimize being part of someone else's failure-mode.ScienceLogic SL1 at 8.12 provides a wealth of monitoring data. This comes at a cost as you scale up.Can you consume the wealth of monitoring data?Can you consume the wealth of warnings and errors that being to get generated as you scale up?There are challenges, most of which are due to our deployment design choices and scale.We are working with ScienceLogic to introduce Priority as a first-class data element. We've added this as a Custom Attribute for all of our CIs. We use this to distinguish between the failure of a development host vs the failure of our production website.The score represents the known opportunity for improvement that we see on our joint roadmaps.
John &quot;Frotz&quot; Fa'atuai profile photo

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen profile photo

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Care should be taken when creating dashboards which present all of the collected data available to you.We have many routers at work.Almost all of them have 10K interfaces on each one.Creating dashboards which present many different views of many different, large routers can create undue database load. (We're actively discouraging their use as a long-running process because each dashboard widget gets its own database connection, not a shared database connection.) We will kill all long running queries in the database if they run longer than 30 minutes.The database schema design makes interesting trade-off decisions (optimizing for ease of write at the expense of complex / cross-device reads). The new GraphQL schema model looks promising, but we're still waiting for that to begin to appear in the SL1 core functionality.Given enough hardware and budget, you can go a long ways before you start pushing the boundaries of the platform architecture.Being conservative in what you monitor for the vast majority of your CIs allows you to retain compute capacity for dashboards, runbook engines and the like.Having large routers or vCenters will require an upscaling of your data collector sizings just to complete the Device Component Map data collection.
John &quot;Frotz&quot; Fa'atuai profile photo

Support

ConnectWise Automate

ConnectWise Automate 7.7
Based on 10 answers
Support has largely increased since the acquisition of Automate. This is not to say that support is necessarily good, there are often times where it is difficult to get escalation support from ConnectWise on this product and very many times the engineers assigned to tickets have no idea how the product works. The hardest part of support and understandably so with a product like this is that every company is going to have their own customizations.
No photo available

ScienceLogic SL1

ScienceLogic SL1 6.1
Based on 4 answers
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.
No photo available

In-Person Training

ConnectWise Automate

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 9.1
Based on 1 answer
On the Cisco IT side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the Cisco IT platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
John &quot;Frotz&quot; Fa'atuai profile photo

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 profile photo

ScienceLogic SL1

No score
No answers yet
No answers on this topic

Implementation

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner profile photo

ScienceLogic SL1

ScienceLogic SL1 7.0
Based on 3 answers
Know your use case.
Know which inherent use case ScienceLogic approaches you with. (They still have a long history of Managed Service Provider that influences their thinking and they are learning to be self-aware and thoughtful about you rather than your deployment being just a templated deploy that they've done many times before.)

They are making progress, but your clear and persistent insistence on deployment according to your use case will help minimize problems.
John &quot;Frotz&quot; Fa'atuai profile photo

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
No photo available

ScienceLogic SL1

ScienceLogic supports multiple vendor devices and it supports integration to multiple other applications. It gives the privilege to pull up the data from its database for customized reports. Automatically pulling up the device list from the CMDB helps in keeping the list of monitoring devices updated. Template feature to monitor the specific group of devices is very convenient to use.
Aditya Dev profile photo

Scalability

ConnectWise Automate

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
John &quot;Frotz&quot; Fa'atuai profile photo

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga profile photo

ScienceLogic SL1

  • ScienceLogic allowed our Managed Service to implement Incident automation for the first time ever, which greatly increased our ability to accurately catch and triage issues.
  • As a diagnostic tool, it allows our Engineers to quickly verify their current status and identify trends, which increased our efficiency and effectiveness.
  • Increased the capabilities of our CMDB immensely, and allows our Solution Architects to quickly identify clients that may be in need of additional services.
  • Provided an avenue for additional lines of business, such as Monitoring as a Service (MaaS).
Tim Reaves profile photo

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Additional Pricing Details

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ScienceLogic SL1 Editions & Modules

Edition
SL1 Infrastructure Health$01
SL1 Application Health$02
SL1 Service Health$03
SL1 Incident Automation$03
  1. per device
  2. per node
  3. per device
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.4
ScienceLogic SL1
8.5

Likelihood to Renew

ConnectWise Automate
8.0
ScienceLogic SL1
7.9

Usability

ConnectWise Automate
3.2
ScienceLogic SL1
7.0

Reliability and Availability

ConnectWise Automate
ScienceLogic SL1
7.3

Performance

ConnectWise Automate
3.0
ScienceLogic SL1
7.3

Support

ConnectWise Automate
7.7
ScienceLogic SL1
6.1

In-Person Training

ConnectWise Automate
ScienceLogic SL1
9.1

Online Training

ConnectWise Automate
7.1
ScienceLogic SL1

Implementation

ConnectWise Automate
7.3
ScienceLogic SL1
7.0

Scalability

ConnectWise Automate
ScienceLogic SL1
7.3

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