What users are saying about
Top Rated
120 Ratings
Top Rated
93 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
Top Rated
93 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

SCOM

More appropriate for:
  • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
  • Environments where cost is less of a factor than settling on a single platform for monitoring
  • Environments where the administrators are familiar with the setup and installation of SCOM.
Less appropriate for:
  • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
  • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
  • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
SCOM
Remote monitoring
ConnectWise Automate
9.3
SCOM
Network device monitoring
ConnectWise Automate
7.5
SCOM
Multiple Server Monitoring
ConnectWise Automate
9.4
SCOM
Multi-device monitoring
ConnectWise Automate
9.1
SCOM
Automated alerts and notifications
ConnectWise Automate
9.0
SCOM

Management Tasks

ConnectWise Automate
8.8
SCOM
Patch Management
ConnectWise Automate
8.9
SCOM
Service configuration management
ConnectWise Automate
8.7
SCOM
Software and hardware inventory
ConnectWise Automate
8.9
SCOM
Policy-based automation
ConnectWise Automate
8.6
SCOM

Reporting

ConnectWise Automate
7.6
SCOM
Performance data reports
ConnectWise Automate
8.3
SCOM
Customizable reporting
ConnectWise Automate
8.2
SCOM
Data visualization
ConnectWise Automate
7.5
SCOM
Risk analysis
ConnectWise Automate
6.5
SCOM

Security

ConnectWise Automate
8.3
SCOM
Data backup and recovery
ConnectWise Automate
7.4
SCOM
Antivirus and malware management
ConnectWise Automate
8.6
SCOM
Adinistraor access control
ConnectWise Automate
9.0
SCOM

Application Performance Management

ConnectWise Automate
SCOM
7.3
Application monitoring
ConnectWise Automate
SCOM
7.7
Database monitoring
ConnectWise Automate
SCOM
7.6
Threshold alerts
ConnectWise Automate
SCOM
8.1
Predictive capabilities
ConnectWise Automate
SCOM
6.9
Application performance management console
ConnectWise Automate
SCOM
6.6
Collaboration tools
ConnectWise Automate
SCOM
5.4
Out-of-the box templates to monitor applications
ConnectWise Automate
SCOM
7.3
Application dependency mapping and thresholding
ConnectWise Automate
SCOM
6.6
Virtualization monitoring
ConnectWise Automate
SCOM
7.4
Server availability and performance monitoring
ConnectWise Automate
SCOM
8.4
Server usage monitoring and capacity forecasting
ConnectWise Automate
SCOM
8.1
IT Asset Discovery
ConnectWise Automate
SCOM
7.8

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

SCOM

  • Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
  • Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
  • Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

SCOM

  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

SCOM

SCOM 8.2
Based on 9 answers
We are very pleased with the support provided by the Microsoft System Center Operations Manager team. At first, we were quite hesitant to contact support, but the support team showed a very proactive approach and helped with a bunch of issues which would be much harder to overcome on our own, especially when deploying the platform for the first time.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

SCOM

We didn't consider any other alternatives, nor did we try or demo any other product prior to our purchase of SCOM. I know there are several other products out that perform many of the same functions and more such as SolarWinds, however, those products are pricey as well and we decided to stick with the Microsoft product in the end.
Joe Spradlin | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

SCOM

  • We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
  • We can now confidently provide management and security teams on successful update of security patches with high accuracy.
  • Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SCOM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
SCOM
7.8

Likelihood to Renew

ConnectWise Automate
8.0
SCOM

Usability

ConnectWise Automate
3.2
SCOM

Performance

ConnectWise Automate
3.0
SCOM

Support Rating

ConnectWise Automate
8.0
SCOM
8.2

Online Training

ConnectWise Automate
7.1
SCOM

Implementation Rating

ConnectWise Automate
7.3
SCOM

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