10 Ratings
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Score 7.1 out of 100
49 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

ConnectWise Command (formerly Continuum)

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Management Tasks

ConnectWise Command (formerly Continuum)
N-able N-central (formerly Solarwinds N-Central)
6.4
Patch Management
ConnectWise Command (formerly Continuum)
N-able N-central (formerly Solarwinds N-Central)
6.4

Pros

ConnectWise Command (formerly Continuum)

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

ConnectWise Command (formerly Continuum)

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.9
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.8
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support Rating

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.4
Based on 14 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Implementation Rating

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.3
Based on 4 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

ConnectWise Command (formerly Continuum)

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Command (formerly Continuum)

No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Screenshots

ConnectWise Command (formerly Continuum)

Pricing Details

ConnectWise Command (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able N-central (formerly Solarwinds N-Central)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Command (formerly Continuum)
5.8
N-able N-central (formerly Solarwinds N-Central)
8.5

Likelihood to Renew

ConnectWise Command (formerly Continuum)
N-able N-central (formerly Solarwinds N-Central)
8.9

Usability

ConnectWise Command (formerly Continuum)
N-able N-central (formerly Solarwinds N-Central)
8.8

Support Rating

ConnectWise Command (formerly Continuum)
N-able N-central (formerly Solarwinds N-Central)
8.4

Implementation Rating

ConnectWise Command (formerly Continuum)
N-able N-central (formerly Solarwinds N-Central)
8.3

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