What users are saying about
Top Rated
244 Ratings
23 Ratings
Top Rated
244 Ratings
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Score 7.6 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Vtiger
Organize and prioritize service tickets
ConnectWise Manage
7.4
Vtiger
Expert directory
ConnectWise Manage
7.3
Vtiger
Subscription-based notifications
ConnectWise Manage
6.6
Vtiger
ITSM collaboration and documentation
ConnectWise Manage
6.2
Vtiger
Ticket creation and submission
ConnectWise Manage
7.9
Vtiger
Ticket response
ConnectWise Manage
8.0
Vtiger

Self Help Community

ConnectWise Manage
6.3
Vtiger
External knowledge base
ConnectWise Manage
6.6
Vtiger
Internal knowledge base
ConnectWise Manage
6.0
Vtiger

Multi-Channel Help

ConnectWise Manage
5.8
Vtiger
Customer portal
ConnectWise Manage
6.9
Vtiger
IVR
ConnectWise Manage
4.2
Vtiger
Social integration
ConnectWise Manage
4.0
Vtiger
Email support
ConnectWise Manage
6.5
Vtiger
Help Desk CRM integration
ConnectWise Manage
7.6
Vtiger

Sales Force Automation

ConnectWise Manage
Vtiger
7.7
Customer data management / contact management
ConnectWise Manage
Vtiger
8.5
Workflow management
ConnectWise Manage
Vtiger
6.8
Opportunity management
ConnectWise Manage
Vtiger
6.8
Integration with email client (e.g., Outlook or Gmail)
ConnectWise Manage
Vtiger
7.4
Contract management
ConnectWise Manage
Vtiger
7.3
Quote & order management
ConnectWise Manage
Vtiger
7.8
Interaction tracking
ConnectWise Manage
Vtiger
9.5

Customer Service & Support

ConnectWise Manage
Vtiger
7.9
Case management
ConnectWise Manage
Vtiger
7.5
Help desk management
ConnectWise Manage
Vtiger
8.3

Marketing Automation

ConnectWise Manage
Vtiger
9.2
Lead management
ConnectWise Manage
Vtiger
9.0
Email marketing
ConnectWise Manage
Vtiger
9.5

CRM Project Management

ConnectWise Manage
Vtiger
8.8
Task management
ConnectWise Manage
Vtiger
8.0
Billing and invoicing management
ConnectWise Manage
Vtiger
9.3
Reporting
ConnectWise Manage
Vtiger
9.0

CRM Reporting & Analytics

ConnectWise Manage
Vtiger
9.5
Forecasting
ConnectWise Manage
Vtiger
9.0
Pipeline visualization
ConnectWise Manage
Vtiger
10.0
Customizable reports
ConnectWise Manage
Vtiger
9.6

Customization

ConnectWise Manage
Vtiger
7.9
Custom fields
ConnectWise Manage
Vtiger
7.8
Custom objects
ConnectWise Manage
Vtiger
8.6
API for custom integration
ConnectWise Manage
Vtiger
7.3

Social CRM

ConnectWise Manage
Vtiger
6.0
Social engagement
ConnectWise Manage
Vtiger
6.0

Platform

ConnectWise Manage
Vtiger
5.5
Mobile access
ConnectWise Manage
Vtiger
5.5

Security

ConnectWise Manage
Vtiger
8.7
Role-based user permissions
ConnectWise Manage
Vtiger
8.7

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Vtiger
7.6

Likelihood to Renew

ConnectWise Manage
10.0
Vtiger

Usability

ConnectWise Manage
8.0
Vtiger

Reliability and Availability

ConnectWise Manage
9.1
Vtiger

Performance

ConnectWise Manage
8.1
Vtiger

Support Rating

ConnectWise Manage
2.8
Vtiger
9.0

Online Training

ConnectWise Manage
6.2
Vtiger

Implementation Rating

ConnectWise Manage
1.0
Vtiger

Scalability

ConnectWise Manage
8.0
Vtiger

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