What users are saying about
Top Rated
331 Ratings
29 Ratings
Top Rated
331 Ratings
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Score 7.8 out of 100
29 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Incident and problem management

    7.9

    ConnectWise Manage

    79%

    Vtiger

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.1
    81%
    79 Ratings
    N/A
    0 Ratings

    Expert directory

    7.4
    74%
    45 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.5
    75%
    52 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    8.0
    80%
    59 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    7.9
    79%
    79 Ratings
    N/A
    0 Ratings

    Ticket response

    8.3
    83%
    78 Ratings
    N/A
    0 Ratings

    Self Help Community

    7.8

    ConnectWise Manage

    78%

    Vtiger

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 2/2 features

    External knowledge base

    8.4
    84%
    60 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    7.2
    72%
    70 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    7.6

    ConnectWise Manage

    76%

    Vtiger

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 5/5 features

    Customer portal

    7.3
    73%
    71 Ratings
    N/A
    0 Ratings

    IVR

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Social integration

    7.0
    70%
    25 Ratings
    N/A
    0 Ratings

    Email support

    7.8
    78%
    71 Ratings
    N/A
    0 Ratings

    Help Desk CRM integration

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    7.6

    Vtiger

    76%
    Vtiger ranks higher in 7/7 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Workflow management

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    Opportunity management

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.5
    75%
    7 Ratings

    Contract management

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.4
    74%
    5 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.6
    96%
    5 Ratings

    Customer Service & Support

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.5

    Vtiger

    85%
    Vtiger ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Marketing Automation

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    9.5

    Vtiger

    95%
    Vtiger ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    9.4
    94%
    5 Ratings

    Email marketing

    N/A
    0 Ratings
    9.6
    96%
    5 Ratings

    CRM Project Management

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.7

    Vtiger

    87%
    Vtiger ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Reporting

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    CRM Reporting & Analytics

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    9.5

    Vtiger

    95%
    Vtiger ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Customization

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    7.8

    Vtiger

    78%
    Vtiger ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Custom objects

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    Social CRM

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    6.0

    Vtiger

    60%
    Vtiger ranks higher in 1/1 features

    Social engagement

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Platform

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    5.0

    Vtiger

    50%
    Vtiger ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Security

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.5

    Vtiger

    85%
    Vtiger ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Attribute Ratings

    • Vtiger is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.0

    ConnectWise Manage

    70%
    111 Ratings
    7.5

    Vtiger

    75%
    7 Ratings

    Likelihood to Renew

    4.7

    ConnectWise Manage

    47%
    26 Ratings

    Vtiger

    N/A
    0 Ratings

    Usability

    5.7

    ConnectWise Manage

    57%
    25 Ratings

    Vtiger

    N/A
    0 Ratings

    Availability

    8.0

    ConnectWise Manage

    80%
    7 Ratings

    Vtiger

    N/A
    0 Ratings

    Performance

    1.0

    ConnectWise Manage

    10%
    13 Ratings

    Vtiger

    N/A
    0 Ratings

    Support Rating

    4.6

    ConnectWise Manage

    46%
    32 Ratings
    9.0

    Vtiger

    90%
    2 Ratings

    Online Training

    5.0

    ConnectWise Manage

    50%
    8 Ratings

    Vtiger

    N/A
    0 Ratings

    Implementation Rating

    1.0

    ConnectWise Manage

    10%
    8 Ratings

    Vtiger

    N/A
    0 Ratings

    Product Scalability

    1.0

    ConnectWise Manage

    10%
    7 Ratings

    Vtiger

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Manage

    I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.
    Anonymous | TrustRadius Reviewer

    Vtiger

    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Geoff Yeagley | TrustRadius Reviewer

    Pros

    ConnectWise Manage

    • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
    • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
    Alissa Levanway | TrustRadius Reviewer

    Vtiger

    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Nomar Norono | TrustRadius Reviewer

    Cons

    ConnectWise Manage

    • I will say the calendar option needs a little bit of work.
    • A calendar that looks more like lets say a Google Calendar would a nice feature.
    • Better Knowledge base section.
    • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
    • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
    • A better layout for reporting would also be something good to have.
    • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
    John Trevino | TrustRadius Reviewer

    Vtiger

    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Ellen Evans | TrustRadius Reviewer

    Pricing Details

    ConnectWise Manage

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $35 Per Tech Per Month

    ConnectWise Manage Editions & Modules

    Edition
    Subscription$35.001
    1. Per Tech Per Month
    Additional Pricing Details

    Vtiger

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $28 per month per user

    Vtiger Editions & Modules

    Edition
    One Professional - Standard$421
    One Enterprise - Standard$581
    One Professional - Single App$281
    One Enterprise - Single App$421
    1. per month per user
    Additional Pricing Details
    Discounts are provided for both annual subscriptions, and for high volume users.

    Likelihood to Renew

    ConnectWise Manage

    ConnectWise Manage 4.7
    Based on 26 answers
    ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
    Delano Collins | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Usability

    ConnectWise Manage

    ConnectWise Manage 5.7
    Based on 25 answers
    I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
    Wes Jensen | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    ConnectWise Manage

    ConnectWise Manage 8.0
    Based on 7 answers
    We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
    Farrell Lusher | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Performance

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 13 answers
    Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
    David Pavuk | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Manage

    ConnectWise Manage 4.6
    Based on 32 answers
    The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
    Jennifer Henney | TrustRadius Reviewer

    Vtiger

    Vtiger 9.0
    Based on 2 answers
    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Thomas Olesen | TrustRadius Reviewer

    Online Training

    ConnectWise Manage

    ConnectWise Manage 5.0
    Based on 8 answers
    We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
    Graham Green | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 8 answers
    Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
    Charlie Meyer | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ConnectWise Manage

    We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
    Daren Anderson, MSIS | TrustRadius Reviewer

    Vtiger

    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Anonymous | TrustRadius Reviewer

    Scalability

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 7 answers
    ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
    Nicolas Poague | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ConnectWise Manage

    • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
    • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
    Daryn O'Shea | TrustRadius Reviewer

    Vtiger

    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Geoff Yeagley | TrustRadius Reviewer

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