What users are saying about
3 Ratings
1 Rating
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Score 7 out of 100
3 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • Teamleader ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Security, Platform

Sales Force Automation

6.3

Contactability

63%
9.0

Teamleader

90%
Contactability ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
1 Rating
10.0
100%
1 Rating

Workflow management

7.0
70%
1 Rating
N/A
0 Ratings

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
10.0
100%
1 Rating

Contract management

5.0
50%
1 Rating
N/A
0 Ratings

Quote & order management

6.0
60%
1 Rating
10.0
100%
1 Rating

Interaction tracking

7.0
70%
1 Rating
6.0
60%
1 Rating

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%

Teamleader

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
N/A
0 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
N/A
0 Ratings

Marketing Automation

6.0

Contactability

60%

Teamleader

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
N/A
0 Ratings

Email marketing

6.0
60%
1 Rating
N/A
0 Ratings

CRM Project Management

6.7

Contactability

67%
8.0

Teamleader

80%
Teamleader ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
7.0
70%
1 Rating

Billing and invoicing management

7.0
70%
1 Rating
9.0
90%
1 Rating

Reporting

7.0
70%
1 Rating
8.0
80%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%

Teamleader

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
N/A
0 Ratings

Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings

Customizable reports

6.0
60%
1 Rating
N/A
0 Ratings

Customization

7.0

Contactability

70%

Teamleader

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Custom fields

7.0
70%
1 Rating
N/A
0 Ratings

Custom objects

8.0
80%
1 Rating
N/A
0 Ratings

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

Security

6.5

Contactability

65%
9.0

Teamleader

90%
Contactability ranks higher in 1/2 features

Single sign-on capability

7.0
70%
1 Rating
9.0
90%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
N/A
0 Ratings

Social CRM

7.0

Contactability

70%

Teamleader

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%

Teamleader

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
9.0

Teamleader

90%
Teamleader ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
9.0
90%
1 Rating

Attribute Ratings

  • Teamleader is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
10.0

Teamleader

100%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Teamleader

It is great for making proposals, sending invoices and for keeping time. It is also a great CRM tool. I love the business card scanner in the app.
Suzanne Glorie | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Teamleader

  • Make proposals: It is very easy to create, send, monitor and manage proposals. Once a proposal is accepted you create an invoice with one mouseclick.
  • Integrations: It is very easy to integrate Teamleader with all kinds of solutions like Gmail for storing mails in your projects or in a customer record, Google Calendar for synching appointments, and Mailchimp for managing opt-ins for mailings. These are just a few but there are many more integrations that truly make your life easier.
  • Invoicing: Easy to use invoicing solution. When you create projects it is easy to invoice upon set milestones. You can create product lists and subscriptions so recurring invoicing takes just a second.
  • Mobile app: I always have TeamLeader with me on my phone. I can manage my calendar, register my time, find my contacts and check deals and invoices while I am on the road.
Suzanne Glorie | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Teamleader

  • Synching contacts between iPhone and Teamleader could be easier.
  • Integration with Aweber would be great.
Suzanne Glorie | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Contactability Editions & Modules

Additional Pricing Details

Teamleader

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$29.00

Starting Price

$59 2 users/month

Teamleader Editions & Modules

Edition
Projects$59.001
Project Management$59.001
Support tickets$59.001
  1. 2 users/month
Additional Pricing Details
extra user is + $12.00/user/month

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Teamleader

Act-On I used for a client. It is more a marketing automation tool than a CRM solution and it is also more suited for bigger organizations.
Suzanne Glorie | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Teamleader

  • Positive: invoices are easy to pay thanks to the direct link, invoices are mostly paid timely
  • Positive: it is easy to monitor deals and proposals. When followed up timely, more opportunities become deals.
Suzanne Glorie | TrustRadius Reviewer

Screenshots

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