What users are saying about
1 Ratings
1 Ratings
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Score 7 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Teamleader

It is great for making proposals, sending invoices and for keeping time. It is also a great CRM tool. I love the business card scanner in the app.
Suzanne Glorie | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Teamleader
9.0
Customer data management / contact management
Contactability
6.0
Teamleader
10.0
Workflow management
Contactability
7.0
Teamleader
Territory management
Contactability
7.0
Teamleader
Opportunity management
Contactability
7.0
Teamleader
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Teamleader
10.0
Contract management
Contactability
5.0
Teamleader
Quote & order management
Contactability
6.0
Teamleader
10.0
Interaction tracking
Contactability
7.0
Teamleader
6.0
Channel / partner relationship management
Contactability
6.0
Teamleader

Customer Service & Support

Contactability
4.3
Teamleader
Case management
Contactability
4.0
Teamleader
Call center management
Contactability
5.0
Teamleader
Help desk management
Contactability
4.0
Teamleader

Marketing Automation

Contactability
6.0
Teamleader
Lead management
Contactability
6.0
Teamleader
Email marketing
Contactability
6.0
Teamleader

CRM Project Management

Contactability
6.7
Teamleader
8.0
Task management
Contactability
6.0
Teamleader
7.0
Billing and invoicing management
Contactability
7.0
Teamleader
9.0
Reporting
Contactability
7.0
Teamleader
8.0

CRM Reporting & Analytics

Contactability
6.3
Teamleader
Forecasting
Contactability
6.0
Teamleader
Pipeline visualization
Contactability
7.0
Teamleader
Customizable reports
Contactability
6.0
Teamleader

Customization

Contactability
7.0
Teamleader
Custom fields
Contactability
7.0
Teamleader
Custom objects
Contactability
8.0
Teamleader
Scripting environment
Contactability
6.0
Teamleader

Security

Contactability
6.5
Teamleader
9.0
Single sign-on capability
Contactability
7.0
Teamleader
9.0
Role-based user permissions
Contactability
6.0
Teamleader

Social CRM

Contactability
7.0
Teamleader
Social data
Contactability
6.0
Teamleader
Social engagement
Contactability
8.0
Teamleader

Integrations with 3rd-party Software

Contactability
7.0
Teamleader
Marketing automation
Contactability
6.0
Teamleader
Compensation management
Contactability
8.0
Teamleader

Platform

Contactability
6.0
Teamleader
9.0
Mobile access
Contactability
6.0
Teamleader
9.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Teamleader

  • Make proposals: It is very easy to create, send, monitor and manage proposals. Once a proposal is accepted you create an invoice with one mouseclick.
  • Integrations: It is very easy to integrate Teamleader with all kinds of solutions like Gmail for storing mails in your projects or in a customer record, Google Calendar for synching appointments, and Mailchimp for managing opt-ins for mailings. These are just a few but there are many more integrations that truly make your life easier.
  • Invoicing: Easy to use invoicing solution. When you create projects it is easy to invoice upon set milestones. You can create product lists and subscriptions so recurring invoicing takes just a second.
  • Mobile app: I always have TeamLeader with me on my phone. I can manage my calendar, register my time, find my contacts and check deals and invoices while I am on the road.
Suzanne Glorie | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Teamleader

  • Synching contacts between iPhone and Teamleader could be easier.
  • Integration with Aweber would be great.
Suzanne Glorie | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Teamleader

Act-On I used for a client. It is more a marketing automation tool than a CRM solution and it is also more suited for bigger organizations.
Suzanne Glorie | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Teamleader

  • Positive: invoices are easy to pay thanks to the direct link, invoices are mostly paid timely
  • Positive: it is easy to monitor deals and proposals. When followed up timely, more opportunities become deals.
Suzanne Glorie | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

Teamleader

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$29*

* 2 users/month

Teamleader Editions & Modules

Edition
Projects$591
Project Management$591
Support tickets$591
  1. 2 users/month
Additional Pricing Details
extra user is + 12$/user/month

Rating Summary

Likelihood to Recommend

Contactability
7.0
Teamleader
10.0

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