What users are saying about
5 Ratings
142 Ratings
5 Ratings
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Score 8.6 out of 100
142 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    ContactPigeon

    Feature Set Not Supported
    N/A
    5.9

    Twilio SendGrid

    59%
    Twilio SendGrid ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    5.8
    58%
    29 Ratings

    Dynamic content

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.0
    70%
    31 Ratings

    Landing pages

    N/A
    0 Ratings
    1.5
    15%
    19 Ratings

    A/B testing

    N/A
    0 Ratings
    5.8
    58%
    24 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.2
    62%
    32 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.3
    83%
    75 Ratings

    List management

    N/A
    0 Ratings
    6.5
    65%
    36 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    5.7
    57%
    18 Ratings

    Reporting & Analytics

    ContactPigeon

    Feature Set Not Supported
    N/A
    6.3

    Twilio SendGrid

    63%
    Twilio SendGrid ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.9
    69%
    40 Ratings

    Standard reports

    N/A
    0 Ratings
    7.8
    78%
    40 Ratings

    Custom reports

    N/A
    0 Ratings
    4.2
    42%
    26 Ratings

    Pre-Send Testing

    ContactPigeon

    Feature Set Not Supported
    N/A
    5.1

    Twilio SendGrid

    51%
    Twilio SendGrid ranks higher in 8/8 features

    URL Validation

    N/A
    0 Ratings
    6.1
    61%
    5 Ratings

    Link Tracking

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Image Validation

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Inbox Display

    N/A
    0 Ratings
    4.7
    47%
    5 Ratings

    Email Accessibility Tools

    N/A
    0 Ratings
    5.8
    58%
    5 Ratings

    Spelling and Grammar Check

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Spam Testing

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Email Previews

    N/A
    0 Ratings
    6.1
    61%
    5 Ratings

    Attribute Ratings

    • ContactPigeon is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.1

    ContactPigeon

    91%
    3 Ratings
    6.6

    Twilio SendGrid

    66%
    52 Ratings

    Likelihood to Renew

    9.1

    ContactPigeon

    91%
    1 Rating
    7.0

    Twilio SendGrid

    70%
    1 Rating

    Usability

    ContactPigeon

    N/A
    0 Ratings
    1.0

    Twilio SendGrid

    10%
    4 Ratings

    Support Rating

    9.1

    ContactPigeon

    91%
    1 Rating
    2.5

    Twilio SendGrid

    25%
    14 Ratings

    Likelihood to Recommend

    ContactPigeon

    It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
    Anonymous | TrustRadius Reviewer

    Pros

    ContactPigeon

    • Customized newsletters with segmentations to target specific customers according to their visits in our website.
    • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
    • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
    • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
    • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
    • Some of the cheapest and best dedicated IPs.
    • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
    Evan Laird | TrustRadius Reviewer

    Cons

    ContactPigeon

    • The UI is too complex sometimes (hopefully their support is always there for us!)
    Apostolis Lianos | TrustRadius Reviewer

    Twilio SendGrid

    • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
    • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
    • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
    • Their customer support isn't the best. Certainly some room for improvement there.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ContactPigeon

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $198 per month/billed annually

    ContactPigeon Editions & Modules

    Edition
    Standard$198.001
    Pro$385.001
    Enterprise$980.001
    1. per month/billed annually
    Additional Pricing Details

    Twilio SendGrid

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Twilio SendGrid Editions & Modules

    Edition
    FreeFree
    Basic15.002
    Advanced60.002
    1. none
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid 7.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    ContactPigeon

    No score
    No answers yet
    No answers on this topic

    Twilio SendGrid

    Twilio SendGrid 1.0
    Based on 4 answers
    It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
    Zee Gimon | TrustRadius Reviewer

    Support Rating

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    It is honestly the best support team I've ever seen, always ready and willing to help.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid 2.5
    Based on 14 answers
    Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
    Bryan McAnulty | TrustRadius Reviewer

    Alternatives Considered

    ContactPigeon

    [I] haven't used other [products].
    Anonymous | TrustRadius Reviewer

    Twilio SendGrid

    With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ContactPigeon

    • 25% growth in Email orders (YoY).
    • Higher open rates up to +46%.
    Apostolis Lianos | TrustRadius Reviewer

    Twilio SendGrid

    • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
    • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
    Darcy Knapp, MBA | TrustRadius Reviewer

    Screenshots

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