Contentful vs. Khoros Care

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contentful
Score 8.5 out of 10
N/A
Contentful is a cloud based CMS solution that provides the ability to manage content across multiple platforms.The editing interface allows for managing content interactively and provides developers the ability to deliver the content with the programming language and template framework of their choice.
$489
Khoros Care
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…N/A
Pricing
ContentfulKhoros Care
Editions & Modules
Team
489/month
Community
Free
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
ContentfulKhoros Care
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsPricing is variable based on the needs of the customer.
More Pricing Information
Community Pulse
ContentfulKhoros Care
Considered Both Products
Contentful
Chose Contentful
Easy to use and much more organized as a single platform versus multi. The layout is clean and easy to read and we don’t have to worry about certain users safe guarding data or content then losing it when they leave the company. It’s a one stop shop for imagery.
Khoros Care

No answer on this topic

Top Pros
Top Cons
Features
ContentfulKhoros Care
Security
Comparison of Security features of Product A and Product B
Contentful
7.4
10 Ratings
9% below category average
Khoros Care
-
Ratings
Role-based user permissions7.410 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Contentful
8.2
11 Ratings
6% above category average
Khoros Care
-
Ratings
API9.010 Ratings00 Ratings
Internationalization / multi-language7.48 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Contentful
7.9
12 Ratings
3% above category average
Khoros Care
-
Ratings
WYSIWYG editor7.34 Ratings00 Ratings
Code quality / cleanliness9.38 Ratings00 Ratings
Admin section8.210 Ratings00 Ratings
Page templates7.64 Ratings00 Ratings
Library of website themes7.52 Ratings00 Ratings
Mobile optimization / responsive design8.27 Ratings00 Ratings
Publishing workflow8.311 Ratings00 Ratings
Form generator7.01 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Contentful
8.4
11 Ratings
13% above category average
Khoros Care
-
Ratings
Content taxonomy8.510 Ratings00 Ratings
SEO support7.69 Ratings00 Ratings
Bulk management8.07 Ratings00 Ratings
Availability / breadth of extensions8.98 Ratings00 Ratings
Community / comment management9.01 Ratings00 Ratings
Best Alternatives
ContentfulKhoros Care
Small Businesses
ManageWP
ManageWP
Score 9.7 out of 10
Simplify360
Simplify360
Score 7.9 out of 10
Medium-sized Companies
Image Relay
Image Relay
Score 9.4 out of 10
Zoho Desk
Zoho Desk
Score 8.9 out of 10
Enterprises
Tridion
Tridion
Score 9.3 out of 10
Desk.com (discontinued)
Desk.com (discontinued)
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContentfulKhoros Care
Likelihood to Recommend
8.6
(12 ratings)
8.0
(75 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(43 ratings)
Usability
-
(0 ratings)
7.3
(7 ratings)
Availability
-
(0 ratings)
9.0
(4 ratings)
Performance
-
(0 ratings)
9.0
(4 ratings)
Support Rating
-
(0 ratings)
7.0
(11 ratings)
In-Person Training
-
(0 ratings)
9.0
(2 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(48 ratings)
Product Scalability
-
(0 ratings)
8.5
(40 ratings)
User Testimonials
ContentfulKhoros Care
Likelihood to Recommend
Contentful
Well suited for our needs of multiple images for auto auctions from a variety of sellers. Pointing them to one platform is easier than attempting to use a variety of platforms as we were doing before (email, slack, Dropbox and Google Drive would randomly be used by a variety of employees )
Read full review
Khoros (Formerly Spredfast + Lithium)
I find Khoros Care quite powerful at tagging and ticket routing of audience conversations, categorising and prioritising the work flow. This has saved us substantial time and we seen an improvement in the customer experience to our customers. Customer agents are knowledgeable to deal with more complex and challenging issues, improving response times and customer satisfaction. The Live Workforce Dashboards are also vital in monitoring agents on a day to day basis.
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Pros
Contentful
  • Flexible. This CMS can be easily extended and provide access to dynamic content
  • Simple. The WYSWG is very easy to work with and identifying pages and content in the system is fairly easy
  • Clean Interface. The interface is clean and uncluttered keeping focus on the content and not other factors.
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Khoros (Formerly Spredfast + Lithium)
  • Manages and pulls in posts from communities, Facebook, and Twitter so we can address them in one place as opposed to logging into each site natively.
  • Khoros Care has great analytics. I like the customizable dashboards; we use them for weekly reports to upper management.
  • Khoros Care helps our social media manager manage and monitor our teams.
Read full review
Cons
Contentful
  • Contentful uses "references" to allow you to build very modular content. If I have a "slider" content type, I can create a "slide" content type which references a "button" content type, and so forth. This works well, but I occasionally wish there was a better solution for one-off content, like a settings page. Currently, this is done for creating an entire content type called "settings" with a single entry. Not a big deal, but not ideal, either.
  • There are a few quirks with GatsbyJS integration, etc, but these issues are being fixed and improved upon very quickly.
  • A minor gripe, but Contentful does not have a way to organize fields within an entry. Entries with many fields are somewhat tiresome to scroll through.
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Khoros (Formerly Spredfast + Lithium)
  • I would like to be able to see deleted comments/tweets so we can look into the issues.
  • I would like to be able to better customize dashboards for our exact metrics. Some things previously available in Spredfast are no longer available in Care.
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Likelihood to Renew
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
I don't see any reason why we would not renew. We have had a great overall experience, and other than some support concerns, everything has run smoothly. In addition to the platform, our experience with the bot has been really good. We average between 25-30% of our volume handled by the bot, while still maintaining easy-to-use offramps for customers.
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Usability
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
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Reliability and Availability
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
No issues.
Read full review
Performance
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
No issues.
Read full review
Support Rating
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Khoros [Care (Formerly Spredfast + Lithium)] has made several improvements to its support and engagement for clients. Response times have improved and the need to seek support has drastically reduced, highlighting the improvements in the experience to reduce customer pain.
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In-Person Training
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
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Implementation Rating
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
The Khoros team has always been on point for various integration projects. It's important to note, however, a lot of features can be easily implemented without the Khoros team. The only reason I cannot score it higher than a 7 is that some more advanced features, especially in analytics, require you to use their APIs. The APIs are well set up but it could end up being challenging if you have limited expertise or other restrictions with APIs.
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Alternatives Considered
Contentful
It´s an easy tool to help you create and/or modify websites. The best feature, in my opinion? the autosave, you can count on Contentful to have your back if anything happens, as all your work will be there where you left it. It has a friendly interface that allows you to work on the platform even if you´re new to it (I find it intuitive).
Read full review
Khoros (Formerly Spredfast + Lithium)
Khoros Care has awesome "ready to send" reports based on analytic views that you can set up. Whether it's reporting on one brand's ad or comparing it to a prior month or year the analytics are very user-friendly with awesome supportive widgets that allow you to view an incredible amount of information not available to use in prior platforms.
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Scalability
Contentful
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
I gave this rating because it does just that - it scales volume, channels and has allowed us to grow right along with it easily. When you look at future products, there's no sign of stopping the scalability either. They are looking to grow their platform, making it easy for your company to do the same.
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Return on Investment
Contentful
  • Positive - new hires are able to get onboarded quicker with us using Contentful
  • Positive - we can customize the journey of what modules/material the user sees after a course/video/article
  • Positive - it's been an overall game changer when hiring external candidates who need extensive training
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Khoros (Formerly Spredfast + Lithium)
  • Less overheads due to automated features in the tool.
  • Stopped using external survey tools and used care CSAT surveys, this resulted in cost-cutting.
  • Saving time by responding to customers quicker.
  • Ability to manage different channels in one platform and unified reporting.
Read full review
ScreenShots

Contentful Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Khoros Care Screenshots

Screenshot of Lithium ResponseScreenshot of Keep agents focused with a single, prioritized to-do listScreenshot of Unify multiple channels in a single engagement hubScreenshot of Increase efficiency with advanced workflows and operational insights