27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Khoros Care (Formerly Spredfast + Lithium)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Security

    9.0

    Contentful

    90%

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    Contentful ranks higher in 1/1 features

    Role-based user permissions

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.7

    Contentful

    77%

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    Contentful ranks higher in 2/2 features

    API

    7.0
    70%
    5 Ratings
    N/A
    0 Ratings

    Internationalization / multi-language

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Web Content Creation

    7.2

    Contentful

    72%

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    Contentful ranks higher in 8/8 features

    WYSIWYG editor

    7.3
    73%
    4 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Admin section

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Page templates

    7.6
    76%
    4 Ratings
    N/A
    0 Ratings

    Library of website themes

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    7.2
    72%
    2 Ratings
    N/A
    0 Ratings

    Publishing workflow

    4.0
    40%
    6 Ratings
    N/A
    0 Ratings

    Form generator

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Web Content Management

    6.9

    Contentful

    69%

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    Contentful ranks higher in 5/5 features

    Content taxonomy

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    SEO support

    8.1
    81%
    4 Ratings
    N/A
    0 Ratings

    Bulk management

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    4.1
    41%
    4 Ratings
    N/A
    0 Ratings

    Community / comment management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Khoros Care (Formerly Spredfast + Lithium) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Contentful

    80%
    7 Ratings
    8.1

    Khoros Care (Formerly Spredfast + Lithium)

    81%
    68 Ratings

    Likelihood to Renew

    Contentful

    N/A
    0 Ratings
    8.3

    Khoros Care (Formerly Spredfast + Lithium)

    83%
    36 Ratings

    Usability

    Contentful

    N/A
    0 Ratings
    7.9

    Khoros Care (Formerly Spredfast + Lithium)

    79%
    7 Ratings

    Availability

    Contentful

    N/A
    0 Ratings
    9.0

    Khoros Care (Formerly Spredfast + Lithium)

    90%
    4 Ratings

    Performance

    Contentful

    N/A
    0 Ratings
    9.0

    Khoros Care (Formerly Spredfast + Lithium)

    90%
    4 Ratings

    Support Rating

    Contentful

    N/A
    0 Ratings
    6.9

    Khoros Care (Formerly Spredfast + Lithium)

    69%
    10 Ratings

    In-Person Training

    Contentful

    N/A
    0 Ratings
    9.0

    Khoros Care (Formerly Spredfast + Lithium)

    90%
    2 Ratings

    Online Training

    Contentful

    N/A
    0 Ratings
    7.3

    Khoros Care (Formerly Spredfast + Lithium)

    73%
    1 Rating

    Implementation Rating

    Contentful

    N/A
    0 Ratings
    8.3

    Khoros Care (Formerly Spredfast + Lithium)

    83%
    41 Ratings

    Product Scalability

    Contentful

    N/A
    0 Ratings
    8.6

    Khoros Care (Formerly Spredfast + Lithium)

    86%
    34 Ratings

    Likelihood to Recommend

    Contentful

    Contentful is well suited for folks who want a simple, clean, easy-to-use interface for a JAVASCRIPT website. If you do not want a javascript website you should look [elsewhere].
    Jennifer Garcia | TrustRadius Reviewer

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care is great for quick responses on Facebook, Twitter, and Instagram, which are our three most used platforms. Based on what I have seen, it would be better to have a more in-depth review module that allows for better response capability. Right now, it seems that Khoros Care only allows us a bird's eye view of sentiment and issues, versus handling all responses across various review platforms.
    Anonymous | TrustRadius Reviewer

    Pros

    Contentful

    • Clean, modern interface (not clunky and outdated, like WordPress)
    • High degree of flexibility (I can structure data any way my clients need)
    • Enables headless frontend (i.e. I can build any frontend I want without having to change my CMS)
    Andrew Folts | TrustRadius Reviewer

    Khoros Care (Formerly Spredfast + Lithium)

    • Manages and pulls in posts from communities, Facebook, and Twitter so we can address them in one place as opposed to logging into each site natively.
    • Khoros Care has great analytics. I like the customizable dashboards; we use them for weekly reports to upper management.
    • Khoros Care helps our social media manager manage and monitor our teams.
    Anonymous | TrustRadius Reviewer

    Cons

    Contentful

    • The new Contentful "branches" feature looked promising (it appears to mirror a git-like repository) but it requires the CLI, which isn't necessarily practical for teams that aren't current CLI users. It would be nice if the management of this feature were available via the UI (without that it causes more confusion than anything).
    • The Contentful data modeling method makes for a bit of an awkward SDK developer experience in some strongly typed languages like Java. Most things that you might need can be accomplished, but it feels like the experience could be smoother.
    • It would be nice if there were a way to migrate data between spaces (e.g. from your staging space to production).
    Eric Mason | TrustRadius Reviewer

    Khoros Care (Formerly Spredfast + Lithium)

    • More options to customize the default templates for the smart views in analytics or the pre-made one for work queues and agents
    • Automated and customized exports from analytics without the need to use APIs
    • More granular priorities or prioritization methods (like a point system)
    • More metrics to prioritize conversations with, like answer speed of the author, time waited since last answer, custom attributes, etc.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Contentful

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    Contentful Editions & Modules

    Edition
    CommunityFree
    Team489/month
    EnterpriseCustom
    1. none
    Additional Pricing Details

    Khoros Care (Formerly Spredfast + Lithium)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Khoros Care (Formerly Spredfast + Lithium) Editions & Modules

    Additional Pricing Details
    Pricing is variable based on the needs of the customer.

    Likelihood to Renew

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 8.3
    Based on 36 answers
    I don't see any reason why we would not renew. We have had a great overall experience, and other than some support concerns, everything has run smoothly. In addition to the platform, our experience with the bot has been really good. We average between 25-30% of our volume handled by the bot, while still maintaining easy-to-use offramps for customers.
    Kevin Perry | TrustRadius Reviewer

    Usability

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 7.9
    Based on 7 answers
    The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 9.0
    Based on 4 answers
    Anonymous | TrustRadius Reviewer

    Performance

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 9.0
    Based on 4 answers
    Anonymous | TrustRadius Reviewer

    Support Rating

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 6.9
    Based on 10 answers
    Khoros [Care (Formerly Spredfast + Lithium)] has made several improvements to its support and engagement for clients. Response times have improved and the need to seek support has drastically reduced, highlighting the improvements in the experience to reduce customer pain.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 9.0
    Based on 2 answers
    The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 8.3
    Based on 41 answers
    The implementation was very easy! They work diligently to ensure that everything that you want to monitor is put into one place eliminating the worry of missed interactions and as needs change the ability to edit what's being searched for is quick and easy to set up.
    Laurren Neal | TrustRadius Reviewer

    Alternatives Considered

    Contentful

    Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
    Nathan Richardson | TrustRadius Reviewer

    Khoros Care (Formerly Spredfast + Lithium)

    We previously used Hootsuite. Hootsuite was very clunky for Customer Service, and oftentimes it would end up that agents would accidentally step over each other, send out multiple responses, or struggle to identify posts to work. Hootsuite was more intended for marketing and struggled at times with response. However, Khoros Care is a good balance of both, and also has tools specific to marketing versus customer service. Additionally, Khoros now has far more platforms than we previously had in Hootsuite.
    Anonymous | TrustRadius Reviewer

    Scalability

    Contentful

    No score
    No answers yet
    No answers on this topic

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 8.6
    Based on 34 answers
    I see the Khoros team bringing on new employees and different expertise as their platform grows to more brands. They are dedicated to ensure they are growing with their customers and building new products to fulfill the needs of their customers request
    Bill Gerth | TrustRadius Reviewer

    Return on Investment

    Contentful

    • Positive: faster changes and new associates can easily navigate without prior training/knowledge of CMS to make content updates
    • Negative: Our website manager/provider can keep certain abilities (like changing specific images) so they can charge a fee for making the change
    Nathaly Sierra | TrustRadius Reviewer

    Khoros Care (Formerly Spredfast + Lithium)

    • Less overheads due to automated features in the tool.
    • Stopped using external survey tools and used care CSAT surveys, this resulted in cost-cutting.
    • Saving time by responding to customers quicker.
    • Ability to manage different channels in one platform and unified reporting.
    Mercia Mnisi | TrustRadius Reviewer

    Screenshots

    Add comparison