10 Ratings
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Score 8 out of 100
Top Rated
64 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Contentful

Coming from WordPress, Contentful feels like content management as it should be. There's no clutter to get rid of, you can simply start building from scratch, and the end product is perfectly tailored to your or your clients needs.
Andrew Folts | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

I highly recommend Khoros SMM for large social customer service teams or organizations that are looking to build/grow their teams. The use of automation to route inbound posts to appropriate work queues allows us to let the system do much of the routing work for us, allowing our Representatives to focus on providing timely responses to our Customers.
Rob Hahn | TrustRadius Reviewer

Feature Rating Comparison

Security

Contentful
8.7
Khoros Care (Formerly Spredfast + Lithium)
Role-based user permissions
Contentful
8.7
Khoros Care (Formerly Spredfast + Lithium)

Platform & Infrastructure

Contentful
7.7
Khoros Care (Formerly Spredfast + Lithium)
API
Contentful
7.2
Khoros Care (Formerly Spredfast + Lithium)
Internationalization / multi-language
Contentful
8.2
Khoros Care (Formerly Spredfast + Lithium)

Web Content Creation

Contentful
7.6
Khoros Care (Formerly Spredfast + Lithium)
WYSIWYG editor
Contentful
7.5
Khoros Care (Formerly Spredfast + Lithium)
Code quality / cleanliness
Contentful
9.0
Khoros Care (Formerly Spredfast + Lithium)
Admin section
Contentful
7.9
Khoros Care (Formerly Spredfast + Lithium)
Page templates
Contentful
7.5
Khoros Care (Formerly Spredfast + Lithium)
Library of website themes
Contentful
7.2
Khoros Care (Formerly Spredfast + Lithium)
Mobile optimization / responsive design
Contentful
7.4
Khoros Care (Formerly Spredfast + Lithium)
Publishing workflow
Contentful
7.5
Khoros Care (Formerly Spredfast + Lithium)
Form generator
Contentful
7.0
Khoros Care (Formerly Spredfast + Lithium)

Web Content Management

Contentful
7.7
Khoros Care (Formerly Spredfast + Lithium)
Content taxonomy
Contentful
7.7
Khoros Care (Formerly Spredfast + Lithium)
SEO support
Contentful
8.2
Khoros Care (Formerly Spredfast + Lithium)
Bulk management
Contentful
7.2
Khoros Care (Formerly Spredfast + Lithium)
Availability / breadth of extensions
Contentful
6.5
Khoros Care (Formerly Spredfast + Lithium)
Community / comment management
Contentful
9.0
Khoros Care (Formerly Spredfast + Lithium)

Pros

Contentful

  • Contentful provides organized, flexible data models with support for a variety of data types and content editors (e.g. WYSIWYGs, form fields, raw text areas).
  • Contentful has great built-in versioning features with history and draft states so it's easy to make updates and revert when needed.
  • Contentful has an intuitive user interface and good support for multiple spaces (which can be helpful for companies that need separate projects for dev/staging/production).
Eric Mason | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

  • The tool is extremely user friendly which has been so important for us. Our community manager roles are relatively high turnover and being able to train both agents and experts quickly and easily is so beneficial.
  • Adding or removing tags is very easy and gives us the flexibility our organization needs to constantly update what we are reporting on.
  • The expert function gives the team the ability to resolve a case in one place, making the process far more efficient.
  • Templates are really easy to add, which is again very important for an organization of our size. Having templates that are easy to search for and add is another function driving efficiencies for us.
Anonymous | TrustRadius Reviewer

Cons

Contentful

  • Preview of changes prior to publishing
  • The ability to use a spell check plug-in when working on content (it doesn't work well with Grammarly)
Nathaly Sierra | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

  • Current integration with LinkedIn and Youtube is relatively limited. It will be great to see this improved.
  • After being named one of Facebook Messenger's development partners, the ability to identify CSAT easily through Khoros is eagerly anticipated.
  • Ongoing training for agents and supervisors would be welcome, to gain insights on how to best use the tool.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 6.8
Based on 6 answers
We just renewed our contracted with Khoros and committed to a two-year agreement instead of a one-year agreement. This speaks to the confidence we have in the product and the employees who create the feature enhancements. This is one of the few companies that allows engineers or management teams to speak right to the customer without going through their sales rep or company contact. The innovation that comes out of this group is nothing short of amazing. We had a special project that we needed to have completed for the SOCHI Olympics and sure enough, Khoros was up for the task. They created an early warning system that is now being used throughout the company. I am extremely happy with the product and firmly believe you would be too if you gave them a chance. They truly understand multiple setups and business needs and functions.
Bill Gerth | TrustRadius Reviewer

Usability

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 7.6
Based on 5 answers
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
Anonymous | TrustRadius Reviewer

Performance

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
Anonymous | TrustRadius Reviewer

Support Rating

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 4.6
Based on 8 answers
If you talk to anyone who uses Khoros, they will tell you that since the company merger, their support has tanked. They do not know how to move quickly to get resolutions, and they often tell you it will be fixed in up to 8 weeks. I have had outstanding issues since April of 2019 that were never address and are still affecting our reporting. I even met with the head of the support team at their conference back in September and he also stopped answering my emails when I followed up. It is honestly very disheartening. A prime example of when they had their cyber hack event at the end of January 2020: they did NOT alert their clients to why Khoros was down and we only found out when we could not access the site. It was a very frustrating experience and they were not transparent enough when the incident happened. I know this turned a lot of users to other platforms as the trust was broken
Anonymous | TrustRadius Reviewer

In-Person Training

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
Anonymous | TrustRadius Reviewer

Implementation Rating

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 4.6
Based on 7 answers
I was very satisfied. It was very smooth as they know what they are asking for. The requirements gathering was smooth. It was a short cycle. Deployment just took a couple of weeks.

After doing a deployment and a release, my recommendations would have been to mine more of our tags, words that I’m looking for, i.e. to pull in a bigger vocabulary from our historical cases of searchable words and phrases. When we eventually did this, it made the system run so much better. We just sucked it out of old cases and run a report which dumps into spreadsheet
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contentful

Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
Nathan Richardson | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

Hootsuite, Sprout social were two tools we had used previously - they were certainly manageable for smaller-scale social media support, however, were largely no-frills and did not offer the level of depth in integrations and analytics that Khoros did. Workflow was also not up to scratch from an enterprise perspective.
Liam Woods | TrustRadius Reviewer

Scalability

Contentful

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 6.6
Based on 4 answers
Social media teams can range from small or large teams. But one thing that is consistent is that social media professionals get asked to do a lot. Having a tool that helps your team, no matter the size is very beneficial. It'll grow with you and allow you to further develop your company's social media.
Anonymous | TrustRadius Reviewer

Return on Investment

Contentful

  • It speed up our content creation process
  • We've freed up dev and design resources for more important projects
  • Given freedom to people to create new pages, while keeping some control so they wouldn't make serious mistakes
Anonymous | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

  • Khoros has had a massive impact on our Social Support strategy. There's nothing like it that we've seen out there that comes close to the capabilities that this platform has. It is an extremely robust and powerful tool which is always growing.
  • We've been able to reach more customers quicker on Social and listen to more content than before using Social Web. This greater reach has had a profound impact on our customer behavior with many choosing to use Social as a first point of contact. Growth in certain channels such as Twitter, as a result, has been exponential.
  • Like many businesses we measure a lot of data, specifically focussing on NPS and how easy it was to achieve your goal. This approach is enhanced by the data that Khoros gives us as an organization, allowing more effective quality monitoring, development, and reviews to take place within the teams.
Robert Thomson | TrustRadius Reviewer

Screenshots

Pricing Details

Contentful

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Contentful Editions & Modules

Edition
CommunityFree
Team489/month
EnterpriseCustom
    Additional Pricing Details

    Khoros Care (Formerly Spredfast + Lithium)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Khoros Care (Formerly Spredfast + Lithium) Editions & Modules

    Additional Pricing Details
    Pricing is variable based on the needs of the customer.

    Rating Summary

    Likelihood to Recommend

    Contentful
    8.2
    Khoros Care (Formerly Spredfast + Lithium)
    8.0

    Likelihood to Renew

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    6.8

    Usability

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    7.6

    Reliability and Availability

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    9.0

    Performance

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    9.0

    Support Rating

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    4.6

    In-Person Training

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    9.0

    Online Training

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    7.3

    Implementation Rating

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    4.6

    Scalability

    Contentful
    Khoros Care (Formerly Spredfast + Lithium)
    6.6

    Add comparison