What users are saying about
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 27 reviews and ratings
Khoros Care (Formerly Spredfast + Lithium)
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Top Rated
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 122 reviews and ratings
Feature Set Ratings
Security

9.0
Contentful
90%

Khoros Care (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
Contentful ranks higher in 1/1 features
Contentful ranks higher in 1/1 features
Role-based user permissions

9.0
90%
5 Ratings

N/A
0 Ratings
Platform & Infrastructure

7.7
Contentful
77%

Khoros Care (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
Contentful ranks higher in 2/2 features
Contentful ranks higher in 2/2 features
API

7.0
70%
5 Ratings

N/A
0 Ratings
Internationalization / multi-language

8.5
85%
3 Ratings

N/A
0 Ratings
Web Content Creation

7.2
Contentful
72%

Khoros Care (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
Contentful ranks higher in 8/8 features
Contentful ranks higher in 8/8 features
WYSIWYG editor

7.3
73%
4 Ratings

N/A
0 Ratings
Code quality / cleanliness

9.0
90%
4 Ratings

N/A
0 Ratings
Admin section

8.0
80%
6 Ratings

N/A
0 Ratings
Page templates

7.6
76%
4 Ratings

N/A
0 Ratings
Library of website themes

7.5
75%
2 Ratings

N/A
0 Ratings
Mobile optimization / responsive design

7.2
72%
2 Ratings

N/A
0 Ratings
Publishing workflow

4.0
40%
6 Ratings

N/A
0 Ratings
Form generator

7.0
70%
1 Rating

N/A
0 Ratings
Web Content Management

6.9
Contentful
69%

Khoros Care (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
Contentful ranks higher in 5/5 features
Contentful ranks higher in 5/5 features
Content taxonomy

6.0
60%
5 Ratings

N/A
0 Ratings
SEO support

8.1
81%
4 Ratings

N/A
0 Ratings
Bulk management

7.5
75%
2 Ratings

N/A
0 Ratings
Availability / breadth of extensions

4.1
41%
4 Ratings

N/A
0 Ratings
Community / comment management

9.0
90%
1 Rating

N/A
0 Ratings
Attribute Ratings
- Khoros Care (Formerly Spredfast + Lithium) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.0
Contentful
80%
7 Ratings

8.1
Khoros Care (Formerly Spredfast + Lithium)
81%
68 Ratings
Likelihood to Renew

Contentful
N/A
0 Ratings

8.3
Khoros Care (Formerly Spredfast + Lithium)
83%
36 Ratings
Usability

Contentful
N/A
0 Ratings

7.9
Khoros Care (Formerly Spredfast + Lithium)
79%
7 Ratings
Availability

Contentful
N/A
0 Ratings

9.0
Khoros Care (Formerly Spredfast + Lithium)
90%
4 Ratings
Performance

Contentful
N/A
0 Ratings

9.0
Khoros Care (Formerly Spredfast + Lithium)
90%
4 Ratings
Support Rating

Contentful
N/A
0 Ratings

6.9
Khoros Care (Formerly Spredfast + Lithium)
69%
10 Ratings
In-Person Training

Contentful
N/A
0 Ratings

9.0
Khoros Care (Formerly Spredfast + Lithium)
90%
2 Ratings
Online Training

Contentful
N/A
0 Ratings

7.3
Khoros Care (Formerly Spredfast + Lithium)
73%
1 Rating
Implementation Rating

Contentful
N/A
0 Ratings

8.3
Khoros Care (Formerly Spredfast + Lithium)
83%
41 Ratings
Product Scalability

Contentful
N/A
0 Ratings

8.6
Khoros Care (Formerly Spredfast + Lithium)
86%
34 Ratings
Likelihood to Recommend
Contentful
Contentful is well suited for folks who want a simple, clean, easy-to-use interface for a JAVASCRIPT website. If you do not want a javascript website you should look [elsewhere].
Web Marketing Manager
Lively, Inc.Financial Services, 51-200 employees
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care is great for quick responses on Facebook, Twitter, and Instagram, which are our three most used platforms. Based on what I have seen, it would be better to have a more in-depth review module that allows for better response capability. Right now, it seems that Khoros Care only allows us a bird's eye view of sentiment and issues, versus handling all responses across various review platforms.

Verified User
Manager in Marketing
Consumer Services Company, 10,001+ employeesPros
Contentful
- Clean, modern interface (not clunky and outdated, like WordPress)
- High degree of flexibility (I can structure data any way my clients need)
- Enables headless frontend (i.e. I can build any frontend I want without having to change my CMS)
Digital Strategist
Sherpa Design Co.Design, 1-10 employees
Khoros Care (Formerly Spredfast + Lithium)
- Manages and pulls in posts from communities, Facebook, and Twitter so we can address them in one place as opposed to logging into each site natively.
- Khoros Care has great analytics. I like the customizable dashboards; we use them for weekly reports to upper management.
- Khoros Care helps our social media manager manage and monitor our teams.

Verified User
Employee in Customer Service
Internet Company, 1001-5000 employeesCons
Contentful
- The new Contentful "branches" feature looked promising (it appears to mirror a git-like repository) but it requires the CLI, which isn't necessarily practical for teams that aren't current CLI users. It would be nice if the management of this feature were available via the UI (without that it causes more confusion than anything).
- The Contentful data modeling method makes for a bit of an awkward SDK developer experience in some strongly typed languages like Java. Most things that you might need can be accomplished, but it feels like the experience could be smoother.
- It would be nice if there were a way to migrate data between spaces (e.g. from your staging space to production).
Lead Developer
SaaSquatchMarketing and Advertising, 11-50 employees
Khoros Care (Formerly Spredfast + Lithium)
- More options to customize the default templates for the smart views in analytics or the pre-made one for work queues and agents
- Automated and customized exports from analytics without the need to use APIs
- More granular priorities or prioritization methods (like a point system)
- More metrics to prioritize conversations with, like answer speed of the author, time waited since last answer, custom attributes, etc.

Verified User
Manager in Customer Service
Telecommunications Company, 5001-10,000 employeesPricing Details
Contentful
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
Contentful Editions & Modules
Edition
Community | Free |
---|---|
Team | 489/month |
Enterprise | Custom |
- none
Additional Pricing Details
—Khoros Care (Formerly Spredfast + Lithium)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Khoros Care (Formerly Spredfast + Lithium) Editions & Modules
—
Additional Pricing Details
Pricing is variable based on the needs of the customer.Likelihood to Renew
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 8.3
Based on 36 answers
I don't see any reason why we would not renew. We have had a great overall experience, and other than some support concerns, everything has run smoothly. In addition to the platform, our experience with the bot has been really good. We average between 25-30% of our volume handled by the bot, while still maintaining easy-to-use offramps for customers.
Digital CX Ops Manager
MidcontinentTelecommunications, 1001-5000 employees
Usability
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 7.9
Based on 7 answers
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.

Verified User
Analyst in Marketing
Restaurants Company, 1001-5000 employeesReliability and Availability
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 4 answers
No issues.

Verified User
Director in Marketing
Telecommunications Company, 501-1000 employeesPerformance
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 4 answers
No issues.

Verified User
Director in Marketing
Telecommunications Company, 501-1000 employeesSupport Rating
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 6.9
Based on 10 answers
Khoros [Care (Formerly Spredfast + Lithium)] has made several improvements to its support and engagement for clients. Response times have improved and the need to seek support has drastically reduced, highlighting the improvements in the experience to reduce customer pain.

Verified User
Director in Customer Service
Transportation/Trucking/Railroad Company, 1001-5000 employeesIn-Person Training
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.

Verified User
Director in Marketing
Telecommunications Company, 501-1000 employeesImplementation Rating
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 8.3
Based on 41 answers
The implementation was very easy! They work diligently to ensure that everything that you want to monitor is put into one place eliminating the worry of missed interactions and as needs change the ability to edit what's being searched for is quick and easy to set up.
Social Engagement Coordinator
Tailored BrandsRetail, 5001-10,000 employees
Alternatives Considered
Contentful
Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
SEO Specialist
BambooHRComputer Software, 201-500 employees
Khoros Care (Formerly Spredfast + Lithium)
We previously used Hootsuite. Hootsuite was very clunky for Customer Service, and oftentimes it would end up that agents would accidentally step over each other, send out multiple responses, or struggle to identify posts to work. Hootsuite was more intended for marketing and struggled at times with response. However, Khoros Care is a good balance of both, and also has tools specific to marketing versus customer service. Additionally, Khoros now has far more platforms than we previously had in Hootsuite.

Verified User
Manager in Customer Service
Telecommunications Company, 1001-5000 employeesScalability
Contentful
No score
No answers yet
No answers on this topic
Khoros Care (Formerly Spredfast + Lithium)
Khoros Care (Formerly Spredfast + Lithium) 8.6
Based on 34 answers
I see the Khoros team bringing on new employees and different expertise as their platform grows to more brands. They are dedicated to ensure they are growing with their customers and building new products to fulfill the needs of their customers request
Director, Customer Service Strategy & Operations
ComcastMedia Production, 10,001+ employees
Return on Investment
Contentful
- Positive: faster changes and new associates can easily navigate without prior training/knowledge of CMS to make content updates
- Negative: Our website manager/provider can keep certain abilities (like changing specific images) so they can charge a fee for making the change
Marketing Coordinator for FirstService Realty NYC
FirstService Residential New YorkReal Estate, 10,001+ employees
Khoros Care (Formerly Spredfast + Lithium)
- Less overheads due to automated features in the tool.
- Stopped using external survey tools and used care CSAT surveys, this resulted in cost-cutting.
- Saving time by responding to customers quicker.
- Ability to manage different channels in one platform and unified reporting.
Customer Success Manager
YOUKNOW DigitalInformation Technology & Services, 11-50 employees