What users are saying about
10 Ratings
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Top Rated
2613 Ratings
10 Ratings
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Score 8 out of 100

Salesforce

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Top Rated
2613 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Contentful

Coming from WordPress, Contentful feels like content management as it should be. There's no clutter to get rid of, you can simply start building from scratch, and the end product is perfectly tailored to your or your clients needs.
Andrew Folts | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Security

Contentful
8.7
Salesforce
8.9
Role-based user permissions
Contentful
8.7
Salesforce
8.9
Single sign-on capability
Contentful
Salesforce
8.9

Platform & Infrastructure

Contentful
7.7
Salesforce
API
Contentful
7.2
Salesforce
Internationalization / multi-language
Contentful
8.2
Salesforce

Web Content Creation

Contentful
7.6
Salesforce
WYSIWYG editor
Contentful
7.5
Salesforce
Code quality / cleanliness
Contentful
9.0
Salesforce
Admin section
Contentful
7.9
Salesforce
Page templates
Contentful
7.5
Salesforce
Library of website themes
Contentful
7.2
Salesforce
Mobile optimization / responsive design
Contentful
7.4
Salesforce
Publishing workflow
Contentful
7.5
Salesforce
Form generator
Contentful
7.0
Salesforce

Web Content Management

Contentful
7.7
Salesforce
Content taxonomy
Contentful
7.6
Salesforce
SEO support
Contentful
8.2
Salesforce
Bulk management
Contentful
7.3
Salesforce
Availability / breadth of extensions
Contentful
6.6
Salesforce
Community / comment management
Contentful
9.0
Salesforce

Sales Force Automation

Contentful
Salesforce
8.3
Customer data management / contact management
Contentful
Salesforce
9.1
Workflow management
Contentful
Salesforce
8.1
Territory management
Contentful
Salesforce
8.1
Opportunity management
Contentful
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Contentful
Salesforce
8.3
Contract management
Contentful
Salesforce
8.4
Quote & order management
Contentful
Salesforce
7.7
Interaction tracking
Contentful
Salesforce
8.6
Channel / partner relationship management
Contentful
Salesforce
8.0

Customer Service & Support

Contentful
Salesforce
8.5
Case management
Contentful
Salesforce
9.0
Call center management
Contentful
Salesforce
8.4
Help desk management
Contentful
Salesforce
8.3

Marketing Automation

Contentful
Salesforce
8.2
Lead management
Contentful
Salesforce
8.3
Email marketing
Contentful
Salesforce
8.1

CRM Project Management

Contentful
Salesforce
8.0
Task management
Contentful
Salesforce
8.4
Billing and invoicing management
Contentful
Salesforce
6.7
Reporting
Contentful
Salesforce
8.8

CRM Reporting & Analytics

Contentful
Salesforce
8.8
Forecasting
Contentful
Salesforce
8.5
Pipeline visualization
Contentful
Salesforce
8.9
Customizable reports
Contentful
Salesforce
9.1

Customization

Contentful
Salesforce
8.7
Custom fields
Contentful
Salesforce
8.7
Custom objects
Contentful
Salesforce
8.8
Scripting environment
Contentful
Salesforce
8.3
API for custom integration
Contentful
Salesforce
8.8

Social CRM

Contentful
Salesforce
8.2
Social data
Contentful
Salesforce
8.3
Social engagement
Contentful
Salesforce
8.1

Integrations with 3rd-party Software

Contentful
Salesforce
8.3
Marketing automation
Contentful
Salesforce
8.5
Compensation management
Contentful
Salesforce
8.2

Platform

Contentful
Salesforce
8.0
Mobile access
Contentful
Salesforce
8.0

Pros

Contentful

  • Contentful provides organized, flexible data models with support for a variety of data types and content editors (e.g. WYSIWYGs, form fields, raw text areas).
  • Contentful has great built-in versioning features with history and draft states so it's easy to make updates and revert when needed.
  • Contentful has an intuitive user interface and good support for multiple spaces (which can be helpful for companies that need separate projects for dev/staging/production).
Eric Mason | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

Contentful

  • Preview of changes prior to publishing
  • The ability to use a spell check plug-in when working on content (it doesn't work well with Grammarly)
Nathaly Sierra | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Contentful

Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
Nathan Richardson | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

Contentful

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

Contentful

  • It speed up our content creation process
  • We've freed up dev and design resources for more important projects
  • Given freedom to people to create new pages, while keeping some control so they wouldn't make serious mistakes
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

Contentful

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Contentful Editions & Modules

Edition
CommunityFree
Team489/month
EnterpriseCustom
    Additional Pricing Details

    Salesforce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Salesforce Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Contentful
    8.2
    Salesforce
    8.5

    Likelihood to Renew

    Contentful
    Salesforce
    10.0

    Usability

    Contentful
    Salesforce
    7.5

    Reliability and Availability

    Contentful
    Salesforce
    9.8

    Performance

    Contentful
    Salesforce
    9.0

    Support Rating

    Contentful
    Salesforce
    6.0

    In-Person Training

    Contentful
    Salesforce
    7.9

    Online Training

    Contentful
    Salesforce
    9.1

    Implementation Rating

    Contentful
    Salesforce
    9.4

    Scalability

    Contentful
    Salesforce
    10.0

    Add comparison