9 Ratings
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Score 7.2 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

This software is suited for a smaller organization with a small datacenter that uses mainly HP hardware. Once the environment gets larger it would pay to move to some of their paid for products
Alex Gouskos | TrustRadius Reviewer

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

  • HP Systems Insight Manager is very good at scanning for devices and adding them for monitoring is almost effortless.
  • HP Systems Insight Manager is very good at detecting most HP hardware and integrating with local management software.
Alex Gouskos | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

  • I think some of the areas that HP Systems Insight Manager can improve is non HP hardware.
  • This software also sometimes struggles handling larger environments.
  • This software also has issues managing environments that aren't set up perfectly.
Alex Gouskos | TrustRadius Reviewer

Usability

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

HPE Systems Insight Manager (SIM)

HPE Systems Insight Manager (SIM) 7.0
Based on 1 answer
For basic functions it's very easy to set up and use. However, for more advanced functions it takes a lot of time to figure out its quirks
Alex Gouskos | TrustRadius Reviewer

Implementation Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

HPE Systems Insight Manager (SIM)

HPE Systems Insight Manager (SIM) 7.0
Based on 1 answer
It's good for small organizations that use HP branded equipment
Alex Gouskos | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

Some of the other products I use for system management are HP SiteScope and SolarWinds Orion NPM and APM. SiteScope is another good HP product but it isn't very cost effective to use for general system management. It's good for performing complex alerting and monitoring. SolarWinds makes a great product but it is better geared for gathering statistics and performance data real-time and historically. Again the cost of this product makes it ineffective for general system monitoring.
Alex Gouskos | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

HPE Systems Insight Manager (SIM)

  • Since this software is free if you buy HP hardware the cost is nothing which is nice for cash strapped businesses.
  • This software has a somewhat difficult time handling large environments where systems are not configured perfectly for this software.
  • I would always recommend having multiples of this software installed for redundancy because generally unless it and the environment is properly configured it can require maintenance.
Alex Gouskos | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HPE Systems Insight Manager (SIM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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