What users are saying about
14 Ratings
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Top Rated
203 Ratings
14 Ratings
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Score 8 out of 100

Zoho Social

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Top Rated
203 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Conversocial

From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
Conway Stone | TrustRadius Reviewer

Zoho Social

Zoho is excellent for businesses of all sizes and industries who are looking to promote their products and services and get accurate data on how well their posts are being received. It is less expensive than Hootsuite and Buffer, with more features even at the free level. Obviously the more social media accounts you use, the better, especially for your promotional needs, and Zoho handles the bigger platforms rather well.
Reese Minshew | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Conversocial
Zoho Social
8.5
Sentiment analysis
Conversocial
Zoho Social
8.0
Broad channel coverage
Conversocial
Zoho Social
9.0

Publishing

Conversocial
Zoho Social
8.7
Content planning and scheduling
Conversocial
Zoho Social
9.1
Audience targeting
Conversocial
Zoho Social
9.0
Content optimization
Conversocial
Zoho Social
8.2

Engagement

Conversocial
Zoho Social
9.1
Automated routing and prioritization
Conversocial
Zoho Social
9.1
Customer interaction histories
Conversocial
Zoho Social
9.2

Marketing

Conversocial
Zoho Social
9.1
Lead generation
Conversocial
Zoho Social
9.2
Content marketing
Conversocial
Zoho Social
9.1

Channel coverage/integration

Conversocial
Zoho Social
9.0
Twitter
Conversocial
Zoho Social
9.0
Facebook
Conversocial
Zoho Social
9.3
LinkedIn
Conversocial
Zoho Social
9.1
Google+
Conversocial
Zoho Social
8.7
Instagram
Conversocial
Zoho Social
8.8

Reporting/analytics

Conversocial
Zoho Social
8.9
Campaign success analytics
Conversocial
Zoho Social
9.4
Competitor analysis
Conversocial
Zoho Social
8.4

Account management

Conversocial
Zoho Social
9.0
Role-based user permissions & privileges
Conversocial
Zoho Social
8.9
Mobile access
Conversocial
Zoho Social
9.2

Pros

Conversocial

  • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
  • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
  • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
  • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
Amy Ortega | TrustRadius Reviewer

Zoho Social

  • Dashboard - command center for all your social media accounts in one place. Great info and statistics at a glance.
  • Interaction - Zoho Social allows you to interact with people directly in real time, on any of the connected networks without having to login to that specific social media site. This saves time and allows you to really get into a good flow of interacting on social.
  • Multiple Brands - if you have multiple businesses, different locations, or manage accounts for clients, Zoho Social provides a really great way to monitor, manage, and interact, all from one login, for all of them. Very nice functionality.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Cons

Conversocial

  • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
Kellen McAvoy | TrustRadius Reviewer

Zoho Social

  • A Linkin.bio function for Instagram (one reason why I'll probably only use Zoho for FB and Twitter from now on and use another scheduler for Instagram).
  • I have to upload photos in order for photos to show up on the Facebook posts. Otherwise, no photo shows up on my posts. An automated way of pulling photos from the link/webpage would be great.
  • A way to customize individual posts for Facebook, Twitter and Instagram, but still be able to write, edit and schedule them in the same window -- all at the same time.
Christina Campodonico | TrustRadius Reviewer

Likelihood to Renew

Conversocial

Conversocial 9.1
Based on 6 answers
Compared to systems used in the past, Conversocial is superior because of their excellent service and ability to integrate all of social media into one program, saving enormous amounts of time.
DeeGee Davis | TrustRadius Reviewer

Zoho Social

Zoho Social 9.6
Based on 2 answers
No answer on this topic is available.

Usability

Conversocial

Conversocial 9.2
Based on 4 answers
Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
Nolan Perry | TrustRadius Reviewer

Zoho Social

Zoho Social 8.4
Based on 17 answers
Easy to set up and use--implementation is quick and easy. The social streams are easy to navigate and scheduling allows for better efficiency. Adding team members is easy. Only recommendation, but this exists for other services as well, is to improve the listening features which look for conversations around certain topics in which you aren't tagged--this feature is tricky across many services so I think it's a more complex problem.
Elisabeth (Lisa) Rentschler Patch-Vrod | TrustRadius Reviewer

Reliability and Availability

Conversocial

Conversocial 8.7
Based on 2 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev | TrustRadius Reviewer

Zoho Social

No score
No answers yet
No answers on this topic

Performance

Conversocial

Conversocial 8.5
Based on 2 answers
Extremely fast, practically in real time.
David Tull | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 1 answer
No answer on this topic is available.

Support Rating

Conversocial

Conversocial 9.1
Based on 4 answers
Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
Nolan Perry | TrustRadius Reviewer

Zoho Social

Zoho Social 8.1
Based on 11 answers
I manage quite a few social media accounts, and needed a system where I could manage all of them. I used Hootsuite before, but moved over to Zoho Social as I've adopted many of Zoho's other products. Great service where you can manage your accounts, schedule posts, respond to messages, and extract reports. I highly recommend you try out the free tier as well as one of their trials.
Karen Mora | TrustRadius Reviewer

In-Person Training

Conversocial

Conversocial 9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev | TrustRadius Reviewer

Zoho Social

No score
No answers yet
No answers on this topic

Online Training

Conversocial

Conversocial 9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev | TrustRadius Reviewer

Zoho Social

No score
No answers yet
No answers on this topic

Implementation Rating

Conversocial

Conversocial 9.1
Based on 3 answers
Without any tech requirement on our end, this was an extraordinarily easy implementation to run, compared to other platforms like live chat or email.
David Tull | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Conversocial

Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
Conway Stone | TrustRadius Reviewer

Zoho Social

Hootsuite was far too expensive and a bit complicated. We used Buffer for about a year and generally liked it. However, Zoho was less expensive and offered better insights into our brand's overall health. It would be nice if Zoho had Buffer's ability to post to multiple accounts at once while also creating individual content for each social media account (mostly due to Twitter and LinkedIn's word count limits.) Regardless, we're still happy with it.
Alexandra Tyler, LCSW, CCH | TrustRadius Reviewer

Return on Investment

Conversocial

  • On Twitter alone, tweets sent from @CBC (including @replies to followers) totalled more than 50,000 in the past year.
  • The average volume from other North American broadcast network was around only 4,000.
Dan Fricker | TrustRadius Reviewer

Zoho Social

  • Zoho Social has had a positive impact on our ROI. We use the analytics to guide us in our social media decisions, specifically where and when to spend our social budget. The analytics take out the guess work of what content works and what doesn't. We have a better understanding of our followers and what content they like to see from us.
Cindy Romanowski | TrustRadius Reviewer

Screenshots

Pricing Details

Conversocial

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Conversocial Editions & Modules

Additional Pricing Details

Zoho Social

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Social Editions & Modules

Edition
Free$01
Standard$102
Professional$503
  1. per user, per month
  2. 2 users, per month
  3. 5 users, per month
Additional Pricing Details
Add Ons Users at $10 / user / month Brands $10 / brand / month

Rating Summary

Likelihood to Recommend

Conversocial
8.4
Zoho Social
9.2

Likelihood to Renew

Conversocial
9.1
Zoho Social
9.6

Usability

Conversocial
9.2
Zoho Social
8.4

Reliability and Availability

Conversocial
8.7
Zoho Social

Performance

Conversocial
8.5
Zoho Social
9.1

Support Rating

Conversocial
9.1
Zoho Social
8.1

In-Person Training

Conversocial
9.1
Zoho Social

Online Training

Conversocial
9.1
Zoho Social

Implementation Rating

Conversocial
9.1
Zoho Social
9.1

Scalability

Conversocial
Zoho Social
9.1

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