What users are saying about
18 Ratings
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Score 6 out of 100
148 Ratings
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Score 8 out of 100

Attribute Ratings

  • DonorPerfect is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

5.0

Luminate CRM and Analytics

50%
2 Ratings
7.5

DonorPerfect

75%
91 Ratings

Likelihood to Renew

Luminate CRM and Analytics

N/A
0 Ratings
10.0

DonorPerfect

100%
9 Ratings

Usability

Luminate CRM and Analytics

N/A
0 Ratings
9.5

DonorPerfect

95%
11 Ratings

Availability

Luminate CRM and Analytics

N/A
0 Ratings
9.5

DonorPerfect

95%
4 Ratings

Performance

Luminate CRM and Analytics

N/A
0 Ratings
9.5

DonorPerfect

95%
4 Ratings

Support Rating

1.0

Luminate CRM and Analytics

10%
2 Ratings
8.9

DonorPerfect

89%
59 Ratings

In-Person Training

Luminate CRM and Analytics

N/A
0 Ratings
7.5

DonorPerfect

75%
2 Ratings

Online Training

Luminate CRM and Analytics

N/A
0 Ratings
9.0

DonorPerfect

90%
2 Ratings

Implementation Rating

Luminate CRM and Analytics

N/A
0 Ratings
7.4

DonorPerfect

74%
11 Ratings

Product Scalability

Luminate CRM and Analytics

N/A
0 Ratings
7.8

DonorPerfect

78%
2 Ratings

Likelihood to Recommend

Luminate CRM and Analytics

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Dustin Alexander | TrustRadius Reviewer

DonorPerfect

DonorPerfect is well suited to any non-profit who needs to keep tract of all of their donors and their donations without spending a fortune on a data management program. It is very user friendly so you don't need a lot of training to be able to use the system. They are also very good at converting your current information into their system without breaking the bank.
Roxanne Jacobs | TrustRadius Reviewer

Pros

Luminate CRM and Analytics

  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
Anonymous | TrustRadius Reviewer

DonorPerfect

  • DonorPerfect is extremely customizable in every possible way. I love that you can customize what you see when you view a donor's record and how you see it. Fields can be active or hidden, and arranged in any way you choose. In addition, you can create custom fields and parameters, which can be used to enter text freely, as a drop-down box, or as selections with check boxes. The other awesome thing about the options for customization is that you can add, remove, or change fields at ANY time. My organization has used DonorPerfect for over 10 years, but just a few days ago, I added a field to the main screen in our donor records that is now relevant and helpful to my colleague and me as we work together. I feel like the possibilities are limitless in making it DonorPerfect your specific needs.
  • DonorPerfect reports are extremely versatile, and can literally be created to produce any data set imaginable. You can create, name, rename, save, and delete any reports in your profile. You can run very broad, lengthy reports, (which generate surprisingly quickly!), or very specific, detailed reports. You can create and save filters for quick use, or start from scratch each time you run a report.
Amy Slone | TrustRadius Reviewer

Cons

Luminate CRM and Analytics

  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
Dustin Alexander | TrustRadius Reviewer

DonorPerfect

  • We recently started using DP online forms, so I'm fairly new with it. Our one day of giving brought in 500+ gifts and about 40-50% of those downloads created duplicate records. It'd be great if DP had additional options for the data verification so this wouldn't be such an issue.
  • We unfortunately aren't able to use the tribute notification system to the fullest. If user-defined fields could be used within the notification module, it'd be very helpful.
Anonymous | TrustRadius Reviewer

Pricing Details

Luminate CRM and Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Luminate CRM and Analytics Editions & Modules

Additional Pricing Details

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$89 per month

DonorPerfect Editions & Modules

Edition
Lite$89.001
Express$159.001
Essentials$289.001
Premier$479.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 10.0
Based on 9 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

Usability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 11 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

Reliability and Availability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

Performance

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

Support Rating

Luminate CRM and Analytics

Luminate CRM and Analytics 1.0
Based on 2 answers
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Dustin Alexander | TrustRadius Reviewer

DonorPerfect

DonorPerfect 8.9
Based on 59 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

In-Person Training

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

Online Training

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.0
Based on 2 answers
It was decent.
Brooke Seigle | TrustRadius Reviewer

Implementation Rating

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.4
Based on 11 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

Alternatives Considered

Luminate CRM and Analytics

Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
Anonymous | TrustRadius Reviewer

DonorPerfect

I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
Anonymous | TrustRadius Reviewer

Scalability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

Return on Investment

Luminate CRM and Analytics

  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Anonymous | TrustRadius Reviewer

DonorPerfect

  • Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements
  • Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations.
  • Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems.
Jeremiah Miller | TrustRadius Reviewer

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