What users are saying about
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Top Rated
133 Ratings
16 Ratings
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Score 5.9 out of 100

DonorPerfect

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Top Rated
133 Ratings
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Score 9 out of 100

Likelihood to Recommend

Luminate CRM and Analytics

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Dustin Alexander | TrustRadius Reviewer

DonorPerfect

I would categorize my organization as mid-sized, but I can see it working just as well if we were smaller or larger. It is a fantastic means by which to manage your donor records and record as much data about each one as you can or would like. DonorPerfect is great for reporting, which would positively impact any nonprofit organization. All NPOs are required to do a certain amount of reporting, but it is so important to share data with stakeholders, donors, management, boards, etc., and DonorPerfect is so versatile and all-encompassing when it comes to formulating data with which to do so.
Amy Slone | TrustRadius Reviewer

Pros

Luminate CRM and Analytics

  • Multiple tools on one platform. It saves time and lowers chances of error since we don't have to switch between a lot of platforms. Many less tech savy admins appreciate one login for everything.
  • We use our events calendar for many things, and the tools are fairly specialized for a more modern and easy to browse web calendar (having mobile optimized wrappers make all the difference).
  • Email campaigns can be segmented and more carefully targeted, both through ab testing and their reports.
Rose Grant | TrustRadius Reviewer

DonorPerfect

  • DonorPerfect is completely based in the cloud so there is no need to maintain servers or worry about downtime
  • DonorPerfect's interface is web-based and fairly intuitive to learn and navigate
  • DonorPerfect is quite customizable so it can be customized to fit your organization's unique workflows.
Jeremiah Miller | TrustRadius Reviewer

Cons

Luminate CRM and Analytics

  • In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
  • Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
  • The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.
Anonymous | TrustRadius Reviewer

DonorPerfect

  • The customs forms are a bit tricky to navigate at first, but that's where the support service becomes so important.
  • I'd like to be able to integrate it with more of our online tools, such as Mail Chimp or Classy.
  • Finding duplicate accounts requires regular maintenance. If someone makes a gift online and they enter their information slightly differently than we have it on file, the system will create a new record. Every month, we go through and clean up those duplicates by merging the records. The processes are simple, but it takes time.
Emily Westergaard | TrustRadius Reviewer

Likelihood to Renew

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 10.0
Based on 6 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

Usability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 8.2
Based on 8 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

Reliability and Availability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

Performance

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

Support Rating

Luminate CRM and Analytics

Luminate CRM and Analytics 1.0
Based on 1 answer
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Dustin Alexander | TrustRadius Reviewer

DonorPerfect

DonorPerfect 9.6
Based on 32 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

In-Person Training

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

Online Training

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 10.0
Based on 1 answer
It was decent.
Brooke Seigle | TrustRadius Reviewer

Implementation Rating

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 8.5
Based on 4 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

Alternatives Considered

Luminate CRM and Analytics

Both MailChimp and Salesforce were sleeker and had a better admin experience (as well as constituent experience on the end) but both programs were more expensive than we could afford when we put all the digital tools we needed together. We ended up valuing LO more because it could do everything in one.
Rose Grant | TrustRadius Reviewer

DonorPerfect

We needed a multi-user program that was preferably accessible outside of the office. Raiser's Edge could not provide that at a price we could afford. In fact, the one-user desktop version was a financial stretch for us. While at the time (2003), DonorPerfect did not have all the features of Raiser's Edge, our development team was not going to miss the bells and whistles. Over the years, I have seen DonorPerfect expand their services and remain affordable.
L. Susan Stroup | TrustRadius Reviewer

Scalability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

Return on Investment

Luminate CRM and Analytics

  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Anonymous | TrustRadius Reviewer

DonorPerfect

  • DonorPerfect is a great way to keep notes on donors and schedule times to contact donors for thank yous or discussion. This allows for increased donor engagement which in turn increases donations to the organization.
  • This system has allowed our organization to stay on top of the history of our donors. The home changes in leadership every two to three years. DonorPerfect allows any new sisters to the area to run reports on the giving history and maintain relationships with big donors. This also gives us a chance to re-engage with donors that might have been dropped with previous leaders.
  • DonorPerfect has helped us increase our maintain our mailing lists and corrections. This in turn has saved us money from mailing to wrong addresses, deceased donors, etc.. It has also helped increase our donations by more than double since we began using the system to track donors and the donations we receive.
Sarah Steffen | TrustRadius Reviewer

Pricing Details

Luminate CRM and Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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