What users are saying about
38 Ratings
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134 Ratings
38 Ratings
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Score 8.4 out of 100

DemandTools

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134 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

DemandTools

DemandTools is a great resource for everything from mass upserting records, matching a spreadsheet of records to existing records, and de-duplication of records (including any custom object). I tend to use the Data Loader when I'm executing simple mass inserts or exports instead of DemandTools.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
DemandTools
Customer data management / contact management
Copper
8.3
DemandTools
Workflow management
Copper
7.2
DemandTools
Territory management
Copper
8.0
DemandTools
Opportunity management
Copper
8.6
DemandTools
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
DemandTools
Contract management
Copper
7.9
DemandTools
Quote & order management
Copper
6.3
DemandTools
Interaction tracking
Copper
7.9
DemandTools
Channel / partner relationship management
Copper
7.9
DemandTools

Customer Service & Support

Copper
8.1
DemandTools
Case management
Copper
7.9
DemandTools
Call center management
Copper
8.0
DemandTools
Help desk management
Copper
8.3
DemandTools

Marketing Automation

Copper
8.3
DemandTools
Lead management
Copper
8.3
DemandTools
Email marketing
Copper
8.4
DemandTools

CRM Project Management

Copper
7.9
DemandTools
Task management
Copper
8.1
DemandTools
Billing and invoicing management
Copper
8.0
DemandTools
Reporting
Copper
7.5
DemandTools

CRM Reporting & Analytics

Copper
7.1
DemandTools
Forecasting
Copper
7.1
DemandTools
Pipeline visualization
Copper
8.4
DemandTools
Customizable reports
Copper
5.8
DemandTools

Customization

Copper
7.4
DemandTools
Custom fields
Copper
8.3
DemandTools
Custom objects
Copper
8.1
DemandTools
Scripting environment
Copper
8.0
DemandTools
API for custom integration
Copper
5.3
DemandTools

Security

Copper
8.3
DemandTools
Single sign-on capability
Copper
8.4
DemandTools
Role-based user permissions
Copper
8.2
DemandTools

Social CRM

Copper
7.7
DemandTools
Social data
Copper
6.5
DemandTools
Social engagement
Copper
9.0
DemandTools

Integrations with 3rd-party Software

Copper
7.7
DemandTools
Marketing automation
Copper
7.7
DemandTools

Platform

Copper
8.1
DemandTools
Mobile access
Copper
8.1
DemandTools

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

DemandTools

  • Our event management teams have really powerful tools to ensure delegates are cared for by ensuring the right people are always updated with the right information.
  • Our sales teams trust us to always delivery leads to them on time with the right information in the right places.
  • Our IT teams trust marketing to update and look after their data without the need for input and oversight, really speeding up the time and effort taken to perform updates.
Simon Allen | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

DemandTools

  • I wish the Find ID reports didn't list the results in columns, but in rows below the match, or if it was at least an option. Like if it listed Match1 and Match1a, Match1b, Match1c. Sort of how the dedupe file has Masters and NonMasters.
Sarah Oden Fite | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.2
Based on 13 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

DemandTools

DemandTools 9.0
Based on 10 answers
Their support is fantastic. Very responsive and helpful. Never had an issue with them that wasn't resolved withing 2 business days.
Jared Wacht | TrustRadius Reviewer

Online Training

Copper

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

Copper

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

DemandTools

I have also used the free Salesforce tools (Workbench and Apex Data Loader). The only thing those tools provide (that I use) over DemandTools is querying (Workbench) and exporting (Apex Data Loader) of deleted records. DemandTools is a superior tool in terms of features and usability for uploading new or manipulating existing data. (It obviously also includes dupe management tools that Workbench and ADL don't, but I don't use those features personally).
Brian Degon | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

DemandTools

  • Saves hours of work per week when it comes to data imports / updates.
  • Allows my org to centralize responsibility and set standards for data integrity.
  • Automating monthly updates to custom fields on contacts that we use to target our mailing lists has vastly improved our email marketing metrics.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Copper
8.3
DemandTools
8.7

Likelihood to Renew

Copper
DemandTools
8.2

Usability

Copper
7.9
DemandTools
7.3

Reliability and Availability

Copper
DemandTools
8.2

Performance

Copper
DemandTools
5.5

Support Rating

Copper
7.0
DemandTools
9.0

Online Training

Copper
DemandTools
8.5

Implementation Rating

Copper
DemandTools
5.0

Scalability

Copper
DemandTools
5.5

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