What users are saying about
57 Ratings
57 Ratings
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Score 6.1 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

  • Copper ranks higher in 1 feature set: Security
  • YetiForce CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Platform

Sales Force Automation

4.6

Copper

46%
8.6

YetiForce CRM

86%
YetiForce CRM ranks higher in 7/9 features

Customer data management / contact management

6.0
60%
18 Ratings
9.0
90%
1 Rating

Workflow management

3.3
33%
17 Ratings
9.0
90%
1 Rating

Territory management

5.0
50%
4 Ratings
9.0
90%
1 Rating

Opportunity management

5.6
56%
17 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.0
80%
1 Rating

Contract management

5.9
59%
9 Ratings
9.0
90%
1 Rating

Quote & order management

2.0
20%
7 Ratings
8.0
80%
1 Rating

Interaction tracking

4.4
44%
17 Ratings
8.0
80%
1 Rating

Channel / partner relationship management

1.1
11%
7 Ratings
N/A
0 Ratings

Customer Service & Support

3.5

Copper

35%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
8.0
80%
1 Rating

Call center management

3.3
33%
5 Ratings
8.0
80%
1 Rating

Help desk management

4.4
44%
7 Ratings
8.0
80%
1 Rating

Marketing Automation

2.9

Copper

29%
7.5

YetiForce CRM

75%
YetiForce CRM ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
8.0
80%
1 Rating

Email marketing

1.4
14%
9 Ratings
7.0
70%
1 Rating

CRM Project Management

3.8

Copper

38%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
9.0
90%
1 Rating

Billing and invoicing management

1.7
17%
5 Ratings
7.0
70%
1 Rating

Reporting

5.0
50%
16 Ratings
8.0
80%
1 Rating

CRM Reporting & Analytics

6.3

Copper

63%
7.7

YetiForce CRM

77%
YetiForce CRM ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
8.0
80%
1 Rating

Pipeline visualization

6.9
69%
17 Ratings
7.0
70%
1 Rating

Customizable reports

6.4
64%
15 Ratings
8.0
80%
1 Rating

Customization

5.1

Copper

51%
9.0

YetiForce CRM

90%
YetiForce CRM ranks higher in 4/4 features

Custom fields

8.0
80%
18 Ratings
10.0
100%
1 Rating

Custom objects

4.9
49%
12 Ratings
10.0
100%
1 Rating

Scripting environment

4.1
41%
3 Ratings
8.0
80%
1 Rating

API for custom integration

3.5
35%
8 Ratings
8.0
80%
1 Rating

Security

8.4

Copper

84%
7.5

YetiForce CRM

75%
Copper ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
7.0
70%
1 Rating

Role-based user permissions

8.0
80%
12 Ratings
8.0
80%
1 Rating

Social CRM

2.1

Copper

21%
8.0

YetiForce CRM

80%
Copper ranks higher in 1/2 features

Social data

2.2
22%
12 Ratings
8.0
80%
1 Rating

Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

YetiForce CRM

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • YetiForce CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
9.0

YetiForce CRM

90%
1 Rating

Usability

4.7

Copper

47%
10 Ratings

YetiForce CRM

N/A
0 Ratings

Support Rating

2.9

Copper

29%
12 Ratings

YetiForce CRM

N/A
0 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

YetiForce CRM

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Michael Brennan | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

YetiForce CRM

  • Detailed customization
  • Stability and speed
  • Customer support
Michael Brennan | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

YetiForce CRM

  • Lack of documentation
  • No auto updates
  • Server requirements
Michael Brennan | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

YetiForce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

YetiForce CRM Editions & Modules

Edition
YetiForce CRMFree
  1. none
Additional Pricing Details
YetiForceCRM is open source and free. There are no license fees. Free support is provided on GitHub. Paid support and additional services are available in the Marketplace which can be accessed directly from the CRM system.

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

YetiForce CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

YetiForce CRM

The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
Michael Brennan | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

YetiForce CRM

  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Michael Brennan | TrustRadius Reviewer

Screenshots

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